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SECTION 3 CONSUMER INFORMATION
10
SECTION 3
IMPORTANT: You must use BBB AUTO LINE prior to seeking remedies
through a court action pursuant to the Magnuson-Moss Warranty Act
("the Act"), except in Georgia, although that option is still available to
you. However, if you choose to seek remedies that are not created by
the Act, you are not required to use BBB AUTO LINE, although that
option is still available to you. You must also use BBB AUTO LINE if you
are seeking remedies under the "Lemon Laws" of your state if your
state statute requires you to do so.
A decision should be rendered within 40 days of AUTO LINE’s receipt
of your properly completed Customer Claim Form. BBB will mail you
a copy of the arbitrator’s decision and if you accept the decision,
all parties must comply with the decision within the time limits
(performance date) set by the arbitrator. Approximately two weeks
after the "performance date," BBB will contact you to verify that the
arbitrators’ decision has been completed.
AUTO LINE’s decisions do not include attorney’s fees, civil penalties,
punitive damages, multiple damages or consequential damages other
than incidental damages which you may be entitled to under law.
If you reject the decision of the arbitrator you may pursue other
legal remedies under state or federal law; the company will not be
obligated to perform any part of the decision. Depending on federal
or state law, the decision may or may not be introduced as evidence
by the consumer or the company in any civil court action relating to
any matter that has been resolved in your arbitration hearing and BBB
involvement in the case will end as well.
Important: Please refer to the first page of the Genesis New Vehicle
Limited Warranty for more important information regarding
alternative dispute resolution and other legal remedies available to
you.
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