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SECTION 3 CONSUMER INFORMATION
8
SECTION 3
GENESIS CONSUMER ASSISTANCE PROCESS
We are dedicated to achieving the highest level of consumer
satisfaction with our product through quality design and workmanship
and customer service. Your Authorized Retailer of Genesis Branded
Products is in the best position to assist you with your sales, service or
parts needs.
In the event you have a concern with your vehicle, being able to
provide the information below will be helpful in seeking assistance:
- Name and address
- Vehicle model and model year
- Date of purchase
- Vehicle Identification Number
(a 17-Digit number found on driver’s side dashboard)
- Current mileage
- Selling and servicing dealer
- Service history of your vehicle
- Brief description of concern
- Day/evening telephone number
- What you are seeking
We recommend you use the following steps to resolve your vehicle's
performance or servicing concerns:
1) First, speak to the Service Advisor at the dealership. This person is in
the best position to respond to your concerns.
2) Should you require additional assistance, speak with the Service
Manager or General Manager at the dealership.
3) After consulting with your dealership, if you feel additional
clarification or help is needed, write or call Genesis Customer Care:
Genesis Customer Care
PO Box 20850
Fountain Valley, CA 92728
844-340-9741
Genesis Customer Care representatives are available Monday through
Friday, between the hours of 5:00 AM and 7:00 PM PST and Saturday
and Sunday between 6:30 AM and 3:00 PM PST (English). For Customer
Care assistance in Spanish or Korean, representatives are available
Monday through Friday between 6:30 AM and 3:00 PM PST. They are
prepared to answer any questions regarding your Genesis branded
vehicle and may also provide assistance in getting your concern
resolved through the dealership.
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