User manual Range


NOTE: If you need a part marked with an asterisk (*), you can buy it from the Samsung Contact Center (1-800-726-7864).

Surface burner grates (3) *

Surface burners and caps (5) *

Smart divider (1) *

Gliding rack (1) *

Flat rack (1) *

Griddle (1) *

Wok grate (1) *

Temp probe (1) *

Air fry tray (1) *
NOTE: If you need an accessory marked with an asterisk (*), you can buy it from the Samsung Contact Center (1-800-726-7864).



The dial knob can be manipulated as following methods: turning and pushing.
1. Turning
Turning the dial knob clockwise or counterclockwise will show next or previous mode when selecting the cooking mode.
Turning the dial knob clock-wise or counterclockwise will increase or decrease the value when selecting the cooking temperature or time.
2. Pushing
By pushing the dial knob, current value will be entered.
NOTE: Dial knob cannot be disassembled. Do not pull it forcibly.
You should know about the following features and components before you use your range for the first time.
Sleep
After 2 minutes of inactivity (or 1 minute when the oven is in standby mode), the control panel enters Sleep mode. In Sleep mode, the control panel is inactive, displaying only the time, until it is reactivated by the user.
Wake-Up

To activate the control panel, push or turn the dial knob. User preferences are available in this mode including the timer, oven light, and control lock.
You must set the clock correctly to ensure the automatic features work properly. This product supports two time formats: 12-hour (default) and 24-hour.
To set the clock time

.To set the Date

.To change the time format (12hr/24hr)

.NOTE: You can set or change the clock or the kitchen timer before you start a cooking mode or while most cooking modes are operating. However, you cannot set or change the time if a time based function is operating (Time Bake, for example) or the Sabbath option is enabled.

The Oven/Cooling vents are located at the back of the oven range. Proper air circulation prevents combustion problems and ensures good performance.
STEP 1
Put all ingredients into a cooking container (pan, pot, etc.).

STEP 2
Place the container on a surface burner.

STEP 3
Ignite the surface burner.
An LED on the control knob illuminates when you turn the control knob.

Gas burners

Each burner has a corresponding knob that lets you to set the flame level from LO to HI. In addition, each burner knob has a Lite setting. Turning a knob to Lite ignites the corresponding burner. The burner indicators are located above each knob and show which burner the knob controls. Each burner is designed for specific cooking purposes. See the table below.

* Tomato sauce needs to be stirred while it is simmering.
Ignition
CAUTION
The knob LED indicates if a burner knob has been turned on.
It does not indicate if the burner flame is on.
Check for an actual flame, whether the knob LED is on or off.
Make sure all surface burners are properly installed. To light a burner:

Manual ignition
If there is a power failure, you can ignite the burner manually. Use caution when doing this.
Flame level
The flames on the burners should always stay under the cookware, and should not extend beyond the cookware bottom at any time.
WARNING
Cookware
Requirements
Material characteristics
Size limitations

CAUTION!
* : 6 inches or less
Wok grate
Woks are often used for stir frying, pan frying, deep frying, and poaching. The provided wok grate supports 12” to 14” woks.

CAUTION!

Griddle
The removable coated griddle provides an extra cooking surface. This is useful especially when cooking meat, pancakes, or other foods requiring a large cooking area.

The griddle can be used only with the center burner on the center grate. Use caution when putting the griddle on the center grate.
In most cases, you should preheat the griddle before cooking. See the table below.

CAUTION!
NOTE
This oven has a unique Dual Door™ that is hinged in the middle. If you have inserted the Smart Divider and divided the oven in two (so it is in Twin Mode), you only need to open the top half to access the upper cavity. When you’re using the Flex Duo™ capability, you can access the top oven space much more easily and with greater energy efficiency.
How to use the upper door
1. Hold the handle and the lever. Press the lever to release the door latch, and then pull the handle.

2. This will open only the upper door as shown.

How to use the full door
1. Hold the lever-less area of the handle, and then pull.

2. This will open the whole door as shown.

CAUTION

NOTE
Single mode
STEP 1: Put all ingredients in a heat-safe container.

STEP 2: Select a cooking mode, and then start preheating.

STEP 3: Place the container on a rack.

STEP 4: Close the door and start cooking.

NOTE
Twin mode
STEP 1: Put all ingredients in a heat-safe container.

STEP 2: Insert the Smart Divider into the 4th rack position and push in until the range beeps.
CAUTION: When the Smart Divider is properly inserted, the “-” icon appears.

STEP 3: Select a cooking mode, and then start preheating.

STEP 4: Arrange food containers on the racks.

STEP 5: Close the door and start cooking.

NOTE:

CAUTION
If the range displays “-dc-”
Cooking mode

NOTE: Oven modes will be reordered by the frequently of use and the most frequently used temperature of each mode will be displayed as a default.
Single mode

1. Select a mode using the dial knob (Mode : Bake, Convection Bake, Convection Roast, Air Fry, Broil, etc.).
2. If necessary, use the dial knob to change the default temperature. You can set the oven to any temperature.
3. If necessary, you can set the Cook Time and Delay Start when "Start" displays.
Tap START or push the dial knob to start.
4. When cooking is complete, tap OFF, and then take out the food.

NOTE: To change the temperature during cooking, repeat steps 1 through 3 above.
Twin mode

1. Insert the Smart Divider into the cavity.
2. Tap UPPER or LOWER.
3. Select a mode using the dial knob.
4. If necessary, use the dial knob to change the default temperature. You can set the oven to any temperature.
5. Push the dial knob, if necessary, you can set Cook Time and Delay Start when "Start" displays.
Tap START or push the dial knob to start.
6. When cooking is complete, choose the cavity and tap
.

Temperature setting guides
Twin Mode Temperature setting ranges
Your oven has different temperature setting ranges when you use the upper oven and lower oven simultaneously. The range for each oven changes, depending on the function and temperature setting of the other oven. See the tables below and on the next page for details.


Temperature Limitations by Mode

For Convection Bake or Convection Roast, use Auto Conversion to set the minimum temperature to 200 °F (95 °C) if necessary. See “Auto Conversion” on page 40 for details.
Using the oven racks
Single Mode - One Oven Cavity
Your oven range comes with 2 racks and 7 rack positions. The rack positions are delineated by rack guides which support the racks. Each rack guide has a stop that prevents the rack from loosening during the oven's operation. Each rack has stoppers that need to be placed correctly on the rack guides. The stoppers prevent the racks from accidently coming out of the oven completely when you pull the racks out.


CAUTION
Twin Mode - Two Oven Cavities
In Twin mode, the Smart Divider separates the oven into an upper oven and lower oven. The upper oven and lower oven each have 3 rack positions.


CAUTION
Precautions for using only the upper oven:
NOTE
Inserting and removing an oven rack
To insert an oven rack

To remove an oven rack

Rack and Pan placement
Centering the baking pans in the oven as much as possible will produce better results. If baking with more than 1 pan, place the pans so each has at least 1˝ to 1½˝ of air space around it.
When baking on a single oven rack, place the oven rack in position 3 or 4. See the figure on the left.

When baking cakes and cookies on multiple racks, place the oven racks in positions 3 and 5. See the figure on the left.

Using Multiple Oven Racks

Before using the racks
The oven has two racks.
Each rack has stops that need to be placed correctly on the supports. These stops will keep the rack from coming completely out.
REMOVING THE RACKS
REPLACING THE RACKS

CAUTION
Using the gliding rack
The fully extendable Gliding Rack makes food preparation easier, especially when you are preparing heavier dishes. The Gliding Rack has 2 glide tracks that allow you to extend the rack well out of the oven without touching the sides of the oven walls.
Installing the Gliding rack


Removing the Gliding rack

CAUTION: Do not install the Gliding rack directly above the Flat rack and Air fry tray. You will not be able to install it properly and the rack could fall.

NOTE: You can install the Gliding rack in any rack positions except the highest (level 7) and lowest (level 1) rack position in the oven.
Using the divider
To Install the Divider into the Oven Cavity

CAUTION: If the range displays "-dC-"
To Insert the Divider into the Divider Storage Location
1. Open the Storage drawer.

2. Tilt the divider up slightly and rest it on the storage drawer.

3. Tip the divider down in.

Recipe guide
Baking
Bake is used to cook cakes, cookies, and casseroles. Always preheat the oven first. Baking temperatures and times will vary depending on the ingredients and the size and shape of the baking pan used. Dark or nonstick coatings may cook faster with more browning.
NOTE
Convection cooking
The convection fan at the back of the oven circulates hot air evenly throughout the oven cavities so that food is evenly cooked and browned in less time than with regular heat.


NOTE
| Convection baking |
|
| Convection roasting |
|
Broiling
Broiling uses the oven broil burner at the top of the oven to cook and brown food. Meat or fish must be put on a broiling grid in a broiling pan. Preheating for 5 minutes before broiling is recommended.
NOTE
Broiling guide
For detailed instructions, see page 32.
NOTE

CAUTION: Make sure to close the door after turning over the food.
Air Fry mode
This feature uses hot air for crispier and healthier frozen or fresh foods without or less oil than normal convection modes. For best results, use this mode in single oven mode and place the Air Fry tray in position 3. The temperature can be set between 350 °F and 500 °F. Preheating is not necessary for this mode. Follow recipe or package directions for set temperature, time or quantity.
How to set the oven for Air Fry mode
and take out the food.
NOTE


Dehydrate
Dehydrate dries food or removes moisture from food via heat circulation. After drying the food, keep it in a cool and dry place. For fruit, adding lemon (or pineapple) juice or sprinkling sugar on the fruit helps the fruit retain sweetness.
NOTE
Bread Proof
Proof mode provides an optimal temperature for the bread proofing process, and therefore does not require a temperature adjustment. For the best results, always start the Proof option with a cool oven.
NOTE
Keep Warm
Keeps cooked food warm at a low temperature up to 3 hours.
NOTE: Place the rack in rack position 3 or 4.
CAUTION: You should not use this feature to reheat cold food.
Temperature probe (Single Mode Only)
The temperature probe lets you cook roasts and poultry to the exact internal temperature you want, taking the guess work out of determining whether a piece of meat is done or not.
You can use the temperature probe with the oven set to Bake, Convection Bake, or Convection Roast. When you use the temperature probe, the internal temperature is shown on the display when it reaches 100 °F.
1. Push the temperature probe into the meat so that the tip of the probe reaches the center of the meat.

2. Insert the temperature probe plug into the socket on the top side wall of the oven.
3. Select the cooking operation (Convection Bake, Convection Roast, or Bake) and the temperature.
4. Set the internal temperature between 100 °F to 200 °F using the dial knob.


5. Set Delay Start if necessary.
6. Tap START. When the food reaches the set internal temperature, the oven automatically shuts off, and then beeps.
NOTE: Temperature probe operation will shut off when the temperature reaches the temperature you set.
Temperature table

CAUTION
NOTE: If you have covered the meat with aluminum foil and you let it stand covered for 10 minutes after cooking is complete, the internal temperature increases by 5-10 °F degrees.
Cooking options
CAUTION: Food that can easily spoil, such as milk, eggs, fish, poultry, and meat, should be chilled in a refrigerator before they are placed in the oven. Even when chilled, they should not stand for more than 1 hour before cooking begins and should be removed promptly when cooking is completed.
Cook Time
Timed cooking sets the oven to cook foods at a set temperature for a set length of time. The oven automatically turns off when it finishes.
Mode: Bake / Convection Bake / Convection Roast / Air Fry / Dehydrate

NOTE: To change the programmed cooking time, tap the
and enter a different time. Then, push the dial knob to confirm.
Delay Start
Delay Start function lets you delay when the oven will start cooking. You can set Delay Start so that it delays the automatic start of a cooking operation you select by up to 12 hours.
Mode: Bake / Convection Bake / Convection Roast / Air Fry / Dehydrate / Self Clean

NOTE: To change the starting time, push the dial and enter a new starting time.
Special features
With the Sabbath option
before activating the Sabbath feature. Once the oven light is turned on and the Sabbath option is active, the oven light will remain on until the Sabbath option is turned off.To enable the Sabbath option

, and select the Sabbath option.NOTE
for 3 seconds.
for at least 3 seconds.CAUTION
More Functions
Tap the
button on the control panel, and then turn the dial knob to use additional functions or change various settings for your oven. Please refer to the following table for detailed descriptions.



Timer
The timer gives you an extra timer you can use to time cooking tasks, such as boiling eggs. It does not, however, start or stop any cooking operation. You can set the timer from 1 minute to 9 hours and 59 minutes.
, and select Timer using the dial knob.Favorite
You can add up to 10 frequently used cook settings to the Favorites list to easily apply them in the future.
Adding the new cook settings to the Favorites
. and select Favorite using the dial knob.Editing the favorite cook settings
. and select Favorite using the dial knob.Deleting the favorite cook settings
. and select Favorite using the dial knob.Using the favorite cook settings
My Mode List
You can add or remove the cooking modes and create a custom list.
. and select My Mode List using the dial knob.Lock
Lock the control panel and the door to prevent accidental operations or product tipping.
Tap
, and select Lock using the dial knob to lock both the control panel and the door. When the Oven Lock is on, the oven panel does not operate and the oven door is locked and cannot be opened. Turn and push the dial knob to check or uncheck the modes.
Auto Conversion
Auto Conversion automatically converts regular baking temperatures to convection baking temperatures. For example, if you enter a regular recipe temperature of 350 °F and tap START, the oven displays the converted temperature of 325 °F.
, and select Auto Conversion using the dial knob.Screen Timeout
You can set the length of time before the screen saver turns on.
, and select Screen Timeout using the dial knob.NOTE
Energy consumption may increase depending on your setting.
When the timeout setting is set to "Always on", the brightness of the LCD automatically changes to level 2 if there is no action for 3 minutes.
12hr Energy Saving
This will automatically turn off the oven 12 hours after baking starts or 3 hours after broiling starts.
, and select 12hr Energy Saving using the dial knob.Sound
Turn sound (beeps) On/Off.
, and select Sound using the dial knob.System Setting
Tap and hold
for 3 sec, on the control panel, and then turn the dial knob to use additional functions or change various settings for your oven.
Please refer to the following table for detailed descriptions.

Language
Select a preferred language from English, French. You can not change the language during cooking.
for 3 seconds.Temp. Unit (°F or °C)
Change the temperature format of the oven to Fahrenheit or Centigrade. The default is Fahrenheit.
for 3 seconds.Calibrate Temperature
The oven temperature has been calibrated at the factory. When first using the oven, follow the recommended recipe times and temperatures. If it appears that the oven is too hot or too cool, you can recalibrate the oven temperature. Before recalibrating, test a recipe by using a temperature setting that is higher or lower than recommended. The baking results should help you decide how much of an adjustment is needed. The oven temperature can be adjusted by ±35 °F (±19 °C).
and hold for 3 seconds.NOTE
This adjustment does not affect the broiling or the self-cleaning temperature, and is retained in memory after a power failure.
My Pattern
This function remembers and stores the cook settings frequently used by the user.
for 3 seconds.Default Cavity
One cavity will be selected as a default in twin mode when oven turns on.
for 3 seconds.Welcome Lighting
Lighting pattern will be shown on cooktop knobs when the oven display wakes up.
for 3 sec.Demo mode
This is used by retailers for display purposes only. In this mode, the heating element does not operate.
for 3 seconds.Reset
Reset your oven th its factory default settings. This will erase all data and can't be recovered.
for 3 seconds.Smart control
How to connect the oven

To control the oven remotely
.
appears in the display. The oven can now be controlled remotely with a connected device.

WI-FI On/Off
If you turn WI-FI mode Off, mobile devices cannot connect to the range.
for 3 seconds.NOTE
will delete
from the display and prevent most of the remote functions from operating.
is removed from the display.Voice control
To use the Range’s Voice Control function, you need Bixby / Amazon Alexa App / Google Assistant App on your mobile device.
Refer to the table below for all available functions.
Bixby
Start conversation with Bixby on SAMSUNG mobile by saying “Hi Bixby” or by pressing the side key.

Amazon Alexa & Google Assistant
Samsung smart home appliances are supported by SmartThings skill in Alexa & action in Google Assistant.
Installation Guide
Here’s how to link SmartThings account into Amazon Alexa or Google Assistant. SmartThings App and Alexa App(or Google Assistant App) Should be installed on your phone.


NOTE: On/Off spec of smart control is same as guided in SmartThings app.
CAUTION: Wear the glove during cleaning.
Control panel
First, lock the control panel and the door to prevent accidental operations and/or product tipping.
, and select Lock using the dial knob to lock both the control panel and the door.
, and select Lock using the dial knob to unlock both the control panel and the door.WARNING
Stainless steel surface
CAUTION
Racks
To keep the racks clean, remove them from the cavity, and soak them in lukewarm soapy water. Then, scour soil off of the racks using a plastic scouring pad. If the racks do not slide in and out smoothly after you have cleaned them, rub the side rail guides with wax paper or a cloth containing a few drops of cooking oil. This will help the racks glide more easily on their tracks.
NOTE
CAUTION
Air fry tray
To keep the Air fry tray clean, remove them from the cavity, and soak them in Lukewarm soapy water. Then, scour soil off of the Air fry tray using a plastic scouring pad.
NOTE: The air fry tray is dishwasher-safe.
CAUTION: Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating, their color will turn slightly blue and finish will be dull.
Gliding Rack
To lubricate the slides
1. Remove the rack from the oven. See removing the gliding rack in the USING THE GLIDING RACK section.
2. Fully extend the rack on a table or countertop. Newspaper may be placed underneath the rack for easy cleanup.

3. If there is debris in the slide tracks, wipe it away using a paper towel. (Any graphite lubricant wiped away must be replaced - See steps 4 through 7.)

4. Shake the graphite lubricant before opening it. Starting with the left (front and back) slide mechanism of the rack, place four (4) small drops of lubricant on the two (2) bottom tracks of the slide close to the bearing carriers.

5. Repeat for the right (front and back) slide mechanism of the rack.
6. Open and close the rack several times to distribute the lubricant.
7. Replace the cap on the lubricant and shake it again. Turn the rack over and repeat steps 3, 4, 5, and 6.
8. Close the rack, turn rack right-side-up and place in the oven. See installing the gliding rack in the USING THE GLIDING RACK section.

NOTE: Do not spray the gliding rack with cooking spray or other lubricant sprays.
Oven
Wear the glove during cleaning.

Door
Do not remove the inner gasket of the oven door for cleaning.

Door inner side
Door outer side

CAUTION: Do not let moisture enter the door or contact the door gasket (*). Moisture may reduce the gasket’s performance.
Burner controls
Make sure all surface burner knobs are in the OFF position.

CAUTION
Cooktop surface
The porcelain-enameled cooktop surface needs to be kept clean. We recommend that you remove food spills immediately after they take place.

CAUTION
Burner grates and components
Turn off all surface burners and make sure they have all cooled down.


NOTE:

CAUTION
Burner reinstall guide
Dual burner head
1. Orient the burner head so that the opening for the electrode lines up with the electrode.

2. Install the burner head so that the electrode passes through the opening for the electrode. Make sure the burner head lies flat on the stove top.

Round burner head
1. Orient the burner head so that the opening for the electrode lines up with the electrode.

2. Install the burner head so that the electrode passes through the opening for the electrode. Make sure the burner head lies flat on the stove top.

Oval burner
1. Orient the burner head so that the opening for the electrode lines up with the electrode.

2. Install the burner head so that the electrode passes through the opening for the electrode. Make sure the burner head lies flat on the stove top.

Burner cap
1. Match the burner caps to the burners by size, and then reinstall the caps on the burner heads.

CAUTION: Make sure each cap is reinstalled on the correct burner head, is centered on the burner head, and lies flat.

CAUTION: Make sure all burner components (heads and caps) are reinstalled properly. They will be stable and rest flat when correctly installed.


NOTE: The precise simmer burner (RR) cap and the inner Dual burner (RF) cap are interchangeable.

Self-cleaning (Single mode only)
This self-cleaning oven uses high temperatures (well above cooking temperatures) to burn off leftover grease and residue completely or reduce them to a finely powdered ash that you can wipe away with a damp cloth.
CAUTION
To perform the self-cleaning cycle
Make sure the door lock is released. Remove all racks from the oven cavity.

1. Make sure the oven door is closed completely and unlocked.
2. Tap
, and select Cleaning > Self-Clean using the dial knob. Then, select the cleaning time by turning the dial knob one or more times in accordance with the table below.

3. Tap START. The oven door is locked and the oven begins to heat up.
4. When the self-cleaning cycle is complete, the oven beeps 10 times. The door will remain locked until the oven temperature falls below 400 °F (200 °C). You can open the door when it is safe to open.
CAUTION: Do not use the surface burners while the electric oven is performing a self-cleaning cycle.
WARNING: Be sure all controls are OFF and all surfaces are COOL before cleaning any part of the range.
NOTE: Make sure all surface burners are off while the oven is performing a self cleaning cycle. Self-clean will not operate if a surface burner is on.

To delay starting a self-cleaning cycle

To cancel the self-cleaning cycle
You may find it necessary to stop or interrupt a self-cleaning cycle due to smoke in the oven. To turn off the self-cleaning cycle, tap OFF. The cycle turns off, but the door remains locked and the Lock icon blinks until the oven temperature falls below 400 °F (200 °C).
After self-cleaning
CAUTION: Do not attempt to open the oven door immediately after the self-cleaning cycle is complete. The oven is still very hot when the door unlocks. Escaping hot air or steam could burn you.
Steam-cleaning
How to set the oven for steam-cleaning
For light cleaning, the steam-cleaning function saves time and energy. For heavierduty cleaning, use the self-cleaning function.
, and select Cleaning > Steam Clean using the dial knob.

NOTE: When steam-cleaning, use exactly 10 oz. of water since this produces the best results.
NOTE:
If you start Steam Clean when the oven temperature is above 100˚F, Hot will appear in the display. Because this function produces the best results when started while the oven is cool, we recommend that you wait until the oven has cooled down and Hot disappears from the display.
After a steam-cleaning cycle
Oven light
The oven light is a standard 40-watt appliance bulb. It comes on when you open the oven door.

CAUTION: To prevent electric shock, make sure the oven is turned off and cool before replacing the oven light.
NOTE
How to remove the door
NOTE: You can remove the upper door the same way you remove the full door.
CAUTION
1. Open the door completely.
2. Pull the hinge locks down toward the door frame to the unlocked position.

3. Firmly grasp both sides of the door at the top.
4. Close the door to the door removal position, which is approximately 5 degrees from vertical (Fig. 1).
5. Lift the door up and out until the hinge arm is clear of the slot (Fig. 2).

How to reinstall the door
You can reinstall the upper door the same way you reinstall the full door.
1. Firmly grasp both sides of the door at the top.
2. With the door at the same angle as the removal position, slide the indentation of the hinge arm into the bottom edge of the hinge slot. The notch in the hinge arm must be fully inserted into the bottom of the slot.

3. Open the door fully. If the door will not open fully, the indentation is not inserted correctly in the bottom edge of the slot.
4. Push the hinge locks up against the front frame of the oven cavity into the locked position.

5. Close the oven door.
How to remove and reinstall the Storage drawer
Storage drawer
1. Slide open the drawer until it stops.
2. Locate the roller guide clips on either side. Using both hands, pull down the left clip while lifting the right clip, and then remove the drawer.
3. Clean the drawer in warm, soapy water using a cloth or soft brush. Then, rinse and dry it thoroughly.

4. Put the drawer in the roller guides on either side, and then snap the clips into place.

If you encounter a problem with the range, check the tables starting below, and then try the suggested actions.
Gas safety
| Problem | Possible cause | Action |
|---|---|---|
|
You smell gas. |
The surface burner knob is not in the OFF position and the burner is not lit. |
Turn the burner knob to OFF. |
|
There is a gas leak. |
Clear the room, building, or area of all occupants. Immediately call your gas supplier from a neighbor’s phone. Do not call from your phone. It is electrical and could cause a spark that could ignite the gas. Follow the gas supplier’s instructions. If you cannot reach your gas supplier, call the fire department. |
Surface burner
| Problem | Possible cause | Action |
|---|---|---|
|
All burners do not light. |
The power cord is not plugged into the electrical outlet. |
Make sure the electrical plug is plugged into a live, properly grounded outlet. |
|
A fuse in your home may be blown or the circuit breaker may have tripped. |
Replace the fuse or reset the circuit breaker. |
|
|
The gas supply is not properly connected or turned on. |
See the Installation Instructions that came with your range. |
|
|
Surface burners do not light. |
The control knob is not set properly. |
Push in the control knob and turn it to the Lite position. |
|
The burner caps are not in place. The burner base is misaligned. |
Clean the electrodes. Put the burner cap on the burner head. Align the burner base. |
|
|
Surface burner clicks during operation. |
The control knob has been left in the Lite position. |
After the burner lights, turn the control knob to a desired setting. If the burner still clicks, contact a service technician. |
|
The burners do not burn evenly. |
Surface burner components and caps are not assembled correctly and level. |
See page 50. |
|
The surface burners are dirty. |
Clean the surface burner components. (See page 49.) |
|
|
Very large or yellow surface burner flames. |
The wrong burner orifice is installed. |
Check the burner orifice size. Contact your installer if you have the wrong orifice (LP gas instead of natural gas or natural gas instead of LP gas). |
|
Surface burners light but oven burners do not light. |
The oven door lock is turned on. |
The display will show the Lock icon. Hold the oven door open and tap and hold START for 3 seconds. The oven will beep and the Lock icon will turn off. |
|
The Gas Pressure Regulator shut off switch is in the off position. |
Call a qualified service technician. |
Oven
| Problem | Cause | Action |
|---|---|---|
|
The oven control beeps and displays an information code. |
There may be an issue with your oven. See the “Information codes” chart on page 61. |
Tap OFF, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
|
The oven will not turn on. |
The oven is not completely plugged into the electrical outlet. |
Make sure the electrical plug is fully inserted into a live, properly grounded outlet. |
|
A fuse in your home may be blown or thecircuit breaker may have tripped. |
Replace the fuse or reset the circuit breaker. |
|
|
The oven temperature istoo hot or cold. |
The oven thermostat needs adjustment. |
See page 42. |
|
The oven heater will not shut off. |
The oven door lock is turned on. |
The display will show the Lock icon. Hold the oven door open and tap and hold START for 3seconds. The oven will beep and the Lock icon will turn off. |
|
The Sabbath function has been activated. |
SAb and the time of day will show in the display. All other controls and signals will be deactivated.To turn off the oven only, tap OFF. To cancel the Sabbath function and reactivate the controls and signals, tap and hold for 3 seconds. |
|
|
The oven light (lamp)will not turn on. |
The oven door lock is turnedon. |
The display will show the Lock icon. Hold the oven door open, and then tap and hold START for 3 seconds. The oven will beep and the Lock icon will turn off. |
|
The Sabbath function has beenactivated. |
SAb and the time of day will show in the display. All other controls and signals will be deactivated. To cancel the Sabbath function and reactivate the light switch and other controls, press and hold |
|
|
A loose or burned-out bulb. |
See page 54. |
|
|
The switch operating the ovenlight needs to be replaced. |
Call for a qualified service technician. |
|
|
The oven smoke sexcessively during broiling. |
Meat or food was not properly prepared before broiling. |
Cut away excess fat and/or fatty edges that may curl. |
|
Improperly positioned top oven rack. |
See the broiling guide on page 33. |
|
|
The controls are not being set properly. |
See page 32. |
|
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Greasy build up on oven surfaces. |
Regular cleaning is necessary when broiling frequently. |
|
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Cooking is finished, but the cooling fan is still running. |
The fan automatically runs for a certain amount of time to ventilate the inside of the oven. |
This is not a product malfunction. The fan is designed to run automatically for a period of time to cool down the oven. |
|
The oven will not self-clean. |
The oven door lock is turned on. |
The display will show the Lock icon. Hold the oven door open, and then tap and hold START for 3 seconds. The oven will beep and the Lock icon will turn off. |
|
The Smart Divider is installed in the oven. |
Self-clean will not operate with the Smart Divider installed. Remove it from the oven. |
|
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The oven is too hot. |
Let the oven cool down, and then reset the controls. The self-clean cycle will not lock the ovendoor if the oven temperature is too hot. The door must lock before the self- clean cycle can start. |
|
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The self-cleaning oven controls are notproperly set. |
Reset the self-cleaning oven controls. (See page 51.) |
|
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A surface burner is on. |
Turn off the surface burner. Self-clean will not operate if a surface burner is on. |
|
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A crackling or popping sound. |
This is normal. |
This is the sound of the metal heating and cooling during any cooking or cleaning function. |
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Excessive smoking during a self-cleaning cycle. |
This is the first time the oven has been cleaned. |
This is normal. The oven will always smoke more the first time it is cleaned. Wipe up all excessive soil before starting the self- cleaning cycle. If smoke persists, tap OFF. Open the windows to clear the smoke from the room. After the oven has cooled andunlocked, wipe up excessive soil, and then reset the oven for self-cleaning. |
|
The oven door will not open after a self-cleaning cycle. |
This is normal. |
The oven door will stay locked until the oven temperature drops below 400 °F. |
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The oven is not clean after a self- cleaning cycle. |
A fine dust or ash is normal. |
This can be wiped clean with a damp cloth. Set the self-cleaning cycle for a longer cleaning time. The cycle was not long enough to burn off the dirt buildup. Extremely dirty ovens require hand-cleaning ofexcessive spillovers and food buildup before you start a self-cleaning cycle. Multiple self-cleaning cycles maybe necessary to completely clean the oven. |
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There is steam or smoke coming from under the control panel. |
This is normal. |
The oven vent is located there. More steam is visible when you are using the convection functions or when baking or roasting multiple items at the same time. |
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A burning or oily odor coming from the vent. |
This is normal for a new oven and will disappear within1/2 hour of the first bake cycle. |
To speed the process, set a self-cleaning cycle for a minimum of 3 hours. (See page 52.) |
|
Strong odor. |
This is temporary. |
The insulation around the inside of the oven emits an odor the first few times the oven is used. |
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The oven racks are difficult to slide. |
This is normal. |
Apply a small amount of vegetable oil to a paper towel, and then wipe the edges of the oven racks with the paper towel. Racks become dull and hard to slide if they are left in the oven during a self-clean cycle. |
|
Fan noise. |
This is normal. |
The convection fan runs until the function is over or the door is opened. |
|
The convection fan isnot working. |
This isnormal. |
The fan starts automatically when the oven reaches the preheat temperature. |
Others
| Problem | Cause | Action |
|---|---|---|
|
The product is notlevel. |
The appliance has been installed improperly. The leveling leg(s) is (are) damaged or uneven. |
Make sure the floor is level, strong, and stable. If the floor sags or slopes, contact a carpenter. Check and level the range. (See the Installation Instructions.) |
|
The kitchen cabinets are not properly aligned and make the range appearto be not level. |
Ensure that cabinets are square and provide sufficient room for installation. |
|
|
The display goes blank. |
The electrical outlet Ground Fault Interrupter (GFI or GFCI) has been tripped and needs to bereset. Your digital control has been damaged. |
Replace fuse or reset circuit breaker. |
|
Food does not bake or roast properly in the oven. |
The wrong cooking mode is selected. |
See page 23. |
|
The oven racks have not been positioned properly for the foods being cooked. |
See page 27. |
|
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Incorrect cookware or cookware of improper size is being used. |
See page 17. |
|
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The oven thermostat needs adjustment. |
See page 42. |
|
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There is aluminum foil on racks or oven bottom. |
Remove foil. |
|
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The clock or timers are not set correctly. |
See page 16. |
|
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Food does not broil properly in the oven. |
The oven controls are not set properly. |
See page 32. |
|
The oven door was not closed during broiling. |
See page 32. |
|
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The rack has not been properly positioned. |
See the broiling guide on page33. |
Information codes
| Code symbol | Meaning | Solution |
|---|---|---|
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Oven sensor malfunction. |
|
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The oven is overheating. |
|
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Check the Control PBA NTC Sensor. |
|
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Temp probe malfunction. |
|
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Check the PBA NTC Sensor. |
|
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Check the PBA NTC Sensor. |
|
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Check the cooling system. |
|
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Control pad malfunction. |
|
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Door lock malfunction. |
|
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PCB signal malfunction. |
|
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Touch IC and PCB signal malfunction. |
|
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Divider switch malfunction. |
|
Reference file: Samsung NY63T8751SS/AA 6.3 cu. ft. Flex Duo™ Front Control Slide-in Dual Fuel Range
Additionally, the document applies to other Samsung models: NY63*875*S*, NY63T8751SS