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- Owner's manual - (English, French, Spanish)
- Overview
- Before you start
- Cooktop
- Dual DoorTM
- Electric oven
- Warming drawer
- Maintenance
- Troubleshooting
Table of contents
User Manual
Overview
Layout
NOTE: If you need a part marked with an asterisk (*), you can buy it from the Samsung Contact Center (1-800-726-7864).
What’s included
NOTE: If you need an accessory marked with an asterisk (*), you can buy it from the Samsung Control panel Contact Center (1-800-726-7864).
Control panel
Before you start
You should know about the following features and components before you use your range for the first time.
Display mode
Sleep
After 2 minutes of inactivity (or 1 minute when the oven is in standby mode), the control panel enters Sleep mode. In Sleep mode, the control panel stays inactive with just the time display until it is reactivated by the user.
Wake-Up
To activate the control panel, press Touch to Wake-Up. User preferences are available in this mode including the timer, oven light, and/or control lock. |
Clock
To set the clock time
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To change the time format (12hr/24hr)
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NOTE: You can set/change the clock or the kitchen timer before you start a cooking mode or while most cooking modes are operating. However, you cannot set or change the time if a time based function is operating (Time Bake, for example) or the Sabbath option is enabled.
Kitchen timer
The kitchen timer gives you an extra timer you can use to time cooking tasks such as boiling eggs. It does not, however, start or stop any cooking operation. You can set the timer from 1 minute to 9 hours and 99 minutes.
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Oven vent/cooling vent
The cooling vents are located at the back of the oven range. Proper air circulation prevents combustion problems and ensures good performance.
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Cooktop
STEP 1 Put all ingredients into a cooking container pan, pot, etc). |
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STEP 2 Place the container on a surface burner. |
STEP 3 Ignite the surface burner. |
Gas burners
Each burner has a corresponding knob that lets you to set the flame level from LO to HI. In addition, each burner knob has a LITE setting. Turning a knob to LITE ignites the corresponding burner. The burner indicators are located above each knob, showing which burner the knob controls. Each burner is designed for specific cooking purposes. See the table below. |
Ignition
Make sure all surface burners are properly installed. To light a burner:
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Manual ignition
If there is a power failure, you can ignite the burner manually. Use caution when doing this.
- Hold a long gas grill lighter to the surface burner you want to light.
- Push in the control knob for that burner, and then turn it to the LITE position. Turn on the grill lighter to ignite the burner.
- After the burner is lit, turn the control knob to adjust the flame level.
Flame level
The flames on the burners should always stay under the cookware, and should not extend beyond the cookware bottom at any time.
WARNING
- Flames larger than the cookware bottom may result in a fire or physical injury.
- When you set a burner to simmer, do not turn the burner knob quickly. Watch the flame to make sure it stays on.
- After turning on a surface burner, check to make sure that the burner has ignited. Adjust the level of the flame by turning the burner knob.
- Always turn off the surface burner controls before removing cookware. All surface burner controls should be turned OFF when you are not cooking.
- Always turn the burners off before you go to sleep or go out.
- If you smell gas, turn off the gas to the range and call a qualified service technician. NEVER use an open flame to locate a leak.
Cookware
Requirements
- Flat bottom and straight sides
- Tight-fitting lid
- Well-balanced with the handle weighing less than the main portion of the pot or pan.
Material characteristics
- Aluminum: An excellent heat conductor. Some types of food may cause the aluminum to darken. However, anodized aluminum cookware resists staining and pitting.
- Copper: An excellent heat conductor but discolors easily.
- Stainless steel: A slow heat conductor with uneven cooking performance but is durable, easy to clean, and resists staining.
- Cast-Iron: A poor conductor but retains heat very well.
- Enamelware: Heating characteristics depend on the base material.
- Glass: A slow heat conductor. Use only glass cookware that is specified for top- of-range cooking or oven use.
Size limitations CAUTION
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Wok grate
Woks are often used for stir frying, pan frying, deep frying, and poaching. The provided wok grate supports 12” to 14” woks.
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CAUTION
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Griddle
The removable coated griddle provides an extra cooking surface. This is useful especially when cooking meat, pancakes, or other foods requiring a large cooking space.
The griddle can be used only with the center burner on the center grate. Use caution when putting the griddle on the center grate. |
In most cases, you should preheat the griddle before cooking. See the table below.
CAUTION
- Do not remove the griddle until the cooktop grates, surfaces, and griddle itself cool down.
- If you leave the griddle on the cooktop, it may become very hot when you use the cooktop or oven. Use oven gloves when placing or removing the griddle.
- Do not overheat the griddle. This can damage the coating of the griddle.
- Do not use metal utensils that can damage the griddle surface.
- Do not use the griddle for other purposes, for example, as a cutting board or a storage shelf.
- Do not cook excessively greasy foods. The grease may spill over.
- The griddle is quite heavy because it is made of cast iron. Use both hands when placing or removing the griddle.
NOTES
- You may need to adjust heat settings for the griddle over time.
- The griddle may discolor over time as it becomes seasoned with use.
- Do not let rust remain on the griddle. If rust appears on the griddle, remove it as soon as possible.
Dual DoorTM
This oven has a unique Dual DoorTM that is hinged in the middle, so you only need to open the top half to access the upper cavity. When you’re using the Flex DuoTM capability, you can access the top oven space much more easily and with greater energy efficiency.
How to use the upper door
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How to use the full door
CAUTION
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NOTES
- Do not put heavy objects on, or apply excessive force, to the upper door.
- Do not let children play with or on the upper door.
Electric oven
Single mode
STEP 1 Put all ingredients in a heat-safe container. STEP 2 Select a cooking mode, and then start preheating. STEP 3 Place the container on a rack. STEP 4 Close the door and start cooking. |
Twin mode
STEP 1 Put all ingredients in a heat-safe container. STEP 2 Insert the Smart divider into the 5th rack position. STEP 3 Push the Smart divider in until the range beeps. |
CAUTION: When the Smart divider is properly inserted, the “-” icon appears.
STEP 4 Select a cooking mode, and then start preheating. |
STEP 5 Arrange food containers on the racks. . |
STEP 6 Close the door and start cooking. |
NOTES
- To use Twin mode operation, insert the Smart divider.
- The cooling fan automatically runs for a certain amount of time after cooking is complete.
- When you are not using the Smart divider, store it at room temperature.
- Handle the Smart divider with both hands.
- Use oven gloves when inserting or removing the Smart divider.
- Please note that the time for the upper and lower ovens to preheat is different.
- Do not put food containers directly on the Smart divider for cooking purposes.
CAUTION
Range displays “-dc-”
- Check the Smart divider to see if it is installed correctly.
- Do not insert/remove the Smart divider during cooking.
Cooking mode
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Baking and roasting (Single mode)
- The oven preheats until it reaches the temperature you set.
- When preheating is complete, place the food in the oven, and then close the door.
4. When cooking is complete, press the OFF/CLEAR button, and then take out the food.
NOTE: To change the temperature during cooking, repeat steps 1 through 3 above.
Baking and Roasting (Twin mode upper)
- The oven preheats until it reaches the temperature you set.
- When preheating is complete, place the food in the oven, and then close the door.
6. When cooking is complete, press the OFF/CLEAR pad.
Baking (Twin mode lower)
- The oven preheats until it reaches the temperature you set.
- When preheating is complete, place the food in the oven, and then close the door.
6. When cooking is complete, press the OFF/CLEAR pad.
NOTE: Your oven has different temperature setting ranges when you use the upper oven and lower oven simultaneously. See "Temperature setting guides" on page 26 for details.
Convection cooking
The convection fan at the back of the oven circulates hot air evenly throughout the oven cavities so that food is evenly cooked and browned in less time than with regular heat.
NOTE: When using convection cooking, always pre-heat the oven for the best results.
Convection baking |
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Convection roasting |
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Broiling
Broiling uses the oven broil burner at the top of the oven to cook and brown food. Meat or fish must be put on a broiling grid in a broiling pan. Preheating for minutes before broiling is recommended.
Broiling (Single mode)
NOTE: Make sure to close the door before you start cooking.
Broiling (Twin mode)
NOTES
- Use the low temperature setting for poultry or thick cuts of meat to prevent overbroiling.
- In general, to prevent overbroiling, press the Broil button to switch from High to Low.
- Use caution when you open the oven door to turn over the food. The air escaping from the oven will be very hot.
- Your oven has different temperature setting ranges when you use the upper oven and lower oven simultaneously. See "Temperature setting guides" on page 26 for details.
Temperature probe (Single Only)
The temperature probe lets you cook roasts and poultry to the exact internal temperature you want, taking the guess work out of determining whether a piece of meat is done or not.
You can use the temperature probe with the oven set to Bake, Convection Bake, or Convection Roast. When you use the temperature probe, the internal temperature is shown on the display when it reaches 100 °F.
1. Push the temperature probe into the meat so that the tip of the probe reaches the center of the meat.
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2. Insert the temperature probe plug into the socket on the top side wall of the oven.
3. Select the cooking operation ( Bake, Roast, or Bake) and the temperature.
4. Press the Temp Probe button, and then set the internal temperature between 100°F to 200 °F using the number pad.
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NOTES
- Temperature probe operation will shut off either :
- When cooking time is over.
- When the temperature reaches the temperature you set.
Temperature table
CAUTION
- To protect the temperature probe, be careful not to insert the probe so that it comes out of the meat. Make sure that the probe is inserted around the center of the meat.
- Do not store the probe in the oven.
- Do not leave the probe inside the oven during the Self-Cleaning or Broiling cycle. This will cause permanent damage to the probe.
- To avoid damage to the probe, defrost food in advance.
- Do not use tongs when inserting or removing the probe. Tongs can damage the probe.
- Use the temperature probe only for the applicable cooking operations.
NOTE: If you have covered the meat with aluminum foil and you let it stand covered for 10 minutes after cooking is complete, the internal temperature increases by 5-10 °F degrees.
Using the oven racks
Single Mode - One Oven Cavity
Your oven range comes with 3 racks and 7 rack positions. The rack positions are delineated by rack guides which support the racks. Each rack guide has a stop that prevents the rack from loosening during the oven's operation. Each rack has stoppers that need to be placed correctly on the rack guides. The stoppers prevent the racks from accidently coming out of the oven completely when you pull the racks out.
CAUTION
- Do not cover an oven rack with aluminum foil. This will hamper heat circulation, resulting in poor baking.
- Do not place aluminum foil on the oven bottom. The aluminum can melt and damage the oven.
- Arrange the oven racks only when the oven is cool.
- When placing an oven rack in the top-most rack position (position 7), make sure the rack is situated stably on the embossed stop.
NOTE: This table is for reference only.
Twin Mode - Two Oven Cavities
In Twin mode, the Smart Divider separates the oven into an upper oven and lower oven. The upper oven has 2 rack positions, and the lower oven has 4 rack positions
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NOTES
- This table is for reference only.
- We recommend cooking pizza and pies using the 2nd rack position in Single mode or the 1st rack position of the lower oven in Twin mode for crispy bottoms.
Recessed rack position
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If you use the Recessed rack, the recessed ends must be placed in the rack position above the desired position for the food. For example, if you use the Recessed rack and you want the food in position 2, you must put the rack in position 3. See the figure on the left. |
Inserting and removing an oven rack
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To insert an oven rack
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To remove an oven rack
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Multi-rack Baking
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Rack and Pan Placement
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Single Oven Rack
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Centering the baking pans in the oven as much as possible will produce better results. If baking with more than one pan, place the pans so each has at least 1 ̋ to 1.5" of air space around it. For best results, if baking on two racks in Single mode using the Convection bake function, place the oven racks in positions and 5. If baking on two racks in Single mode using the Bake function, put the racks in positions 2 and 4. When baking in Single mode on a single oven rack, place the rack in position 3 or 4. |
Cooking options
CAUTION: Food that can easily spoil, such as milk, eggs, fish, poultry, and meat, should be chilled in a refrigerator before they are placed in the oven. Even when chilled, they should not stand for more than 1 hour before cooking begins and should be removed promptly when cooking is completed.
Timed Cook (Single mode)
Timed cooking instructs the oven to cook foods at a set temperature for a set length of time. The oven automatically turns off when it finishes.
Mode: Bake / Bake / Roast / Healthy Cook
NOTE: To change the programmed cooking time, press the Cooking Time button and enter a different time. Then, press the START/SET button.
Timed Cook (Upper oven mode)
Timed Cook (Lower oven mode)
Delay Start (Single mode)
The Delay Start function lets you use the kitchen timer to automatically start and stop another cooking program. You can set Delay Start so that it delays the automatic start of a cooking operation you select by up to 12 hours.
Mode: Bake / Bake / Roast / Healthy Cook / Self-clean
NOTE: To change the starting time, press the Delay Start button, and enter a new starting time. Then, press the START/SET button.
Delay Start (Upper mode)
Delay Start (Lower mode)
Special features
Healthy Cook
Healthy Cook provides 6 different specialized cooking options. To use a Healthy Cook option, follow the instructions below.
NOTES
- Preheating is not necessary.
- An error beep sounds if the temperature setting is out of the set range.
Specialized items
CAUTION
- Do not use Bread proof when the oven temperature is above 125 °F. If the temperature is above 125 °F, this mode will not heat the oven to the optimal temperature. Wait until the oven cools down.
- Do not use Bread proof for warming food. The proofing temperature is not hot enough to keep food warm.
- Place the dough in a heat-safe container on rack position 3 or 4 and cover it with a cloth or with plastic wrap. The plastic wrap may need to be anchored underneath the container so that the oven does not blow off the dough.
- To avoid lowering the temperature and extending proofing time, do not open the oven door.
Keep Warm (Single mode only)
Keep cooked food warm at a low temperature up to 3 hours.
NOTES
- You can cancel warming at any time by pressing the OFF/CLEAR button.
- To set the warming function during a timed cooking, press the Keep Warm button in timed cooking mode. When the timed cooking is complete, the oven will lower the temperature to the warming default, and keep that temperature until the warming finishes or is canceled.
- Use this function in Single mode only. The oven cannot maintain the low temperature required for this function during Twin mode cooking.
The Sabbath Option (Single mode only)
(For use on the Jewish Sabbath & Holidays)
Use this option only for baking on the Jewish Sabbath & Holidays. For more information, visit the website at star-k.org
With the Sabbath option
The oven temperature can be set higher or lower after you have set this option.
- The display doesn’t change and no beep sounds when you change the temperature.
- Once the oven is properly set for baking with the Sabbath option active, the oven will remain continuously on until the Sabbath feature is cancelled. This will override the factory preset 12 hour energy saving feature.
- If the oven light is needed during the Sabbath, press OVEN LIGHT before activating the Sabbath feature. Once the oven light is turned on and the
- Sabbath option is active, the oven light will remain on until the Sabbath option is turned off.
- If you want the oven light off, be sure to turn it off before activating the
- Sabbath feature.
- Do not use the surface cooktop when the Sabbath option is on.
To enable the Sabbath option
NOTES
- You can change the oven temperature once baking starts, but the display will not change or beep. After changing the temperature, it takes 15 seconds before the oven recognizes the change.
- You can turn off the oven at any time by pressing OFF/CLEAR. However, this doesn’t deactivate the Sabbath option.
- To deactivate the Sabbath option, hold down Bake and Touch to Wake-Up simultaneously for 3 seconds.
- You can set the cooking time before activating the Sabbath option.
- After a power failure, the oven will not resume operation automatically. “SAb” will appear in the control panel, but the oven will not go back on. Food can be safely removed from the oven, but you should not turn off the Sabbath option and turn the oven back on until after the Sabbath/Holidays.
- After the Sabbath observance, turn off the Sabbath option by pressing and holding Bake and Touch to Wake-Up simultaneously for at least 3 seconds.
CAUTION
- Do not attempt to activate any other functions except for Bake when the Sabbath option is on. Only the following buttons will function properly: Number Pad, Bake, Oven Start/Set, and Oven Off.
- Do not open the oven door or change the oven temperature for about minutes after you have started the Sabbath option. Let the oven reach the set temperature. The oven fan operates only when the oven temperature increases.
Favorite Cook (Single mode)
Create a favorite cooking recipe with 3 different personalized settings. This is available only with baking, convection baking, or convection roasting.
To set or change a favorite cook mode
7. Press the START/SET button to save the changes.
To use or recall a favorite cook mode
Favorite Cook (Twin mode)
Create a favorite cooking recipe with 3 different personalized settings. You need to choose the upper oven or lower oven when you save your favorite cooking recipe. This is available only with baking, convection baking, or convection roasting.
To set or change a favorite cook mode
NOTE: Once you have selected an oven to use (for example, Lower), you must push the buttons for the remaining steps in this procedure, except when you enter the temperature and cooking time.
9. Press the START/SET button to save the changes.
To use or recall a favorite cook mode
NOTES
- If you use the upper oven and lower oven simultaneously, Favorite Cook can save the settings for only one.
- If you press the Favorite Cook button before Twin mode cooking, the saved cavity is shown on the display.
Non-Cooking Functions
Temperature adjust
The oven temperature has been calibrated at the factory. When first using the oven, follow the recommended recipe times and temperatures. If it appears that the oven is too hot or too cool, you can recalibrate the oven temperature. Before recalibrating, test a recipe by using a temperature setting that is higher or lower than recommended. The baking results should help you decide how much of an adjustment is needed. The oven temperature can be adjusted by ±35 °F (±19 °C).
1. Press the Options button, and then on the number pad.
2. Press the Options button to select a higher (+) or lower (-) temperature.
3. Enter an adjusting temperature value (0-35) using the number pad.
4. Press the START/SET button to save the changes.
NOTE: This adjustment does not affect the broiling or the self-cleaning temperature, and is retained in memory after a power failure. |
Temp. Unit (°F / °C)
Change the temperature format of the oven to Fahrenheit or Centigrade. The default is Fahrenheit.
1. Press the Options button, and then 3 on the number pad.
2. Press 1 (Fahrenheit) or 2 (Celsius) on the number pad.
3. Press the START/SET button to save the changes.
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Auto Conversion
Auto Conversion automatically converts regular baking temperatures to convection baking temperatures. For example, if you enter a regular recipe temperature of 350 °F and press START/SET, the oven displays the converted temperature of 325 °F.
1. Press the Options button, and then on the number pad.
2. Press 1 (Off) or 2 (On) on the number pad. (Default setting is “Off”.)
3. Press the START/SET button to save the changes.
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Time/date (12hr / 24hr)
Set the clock to display the time in the 12-hour or 24-hour format.
1. Press the Options button, and then 5 on the number pad.
2. Press 1 (12hr) or 2 (24hr) on the number pad. (Default setting is “12-hour”.)
3. Press the START/SET button to save the changes.
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Energy saving
This will automatically turn off the oven 12 hours after baking starts or 3 hours after broiling starts.
1. Press the Options button, and then on the number pad.
2. Press 1 (Off) or 2 (On) on the number pad.
3. Press the START/SET button to save the changes.
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Oven light
Turns the oven light on and off.
Press the Oven Light button to turn the oven light on and off.
Oven lock
Lock the control panel and the door to prevent accidental operations and/or product tipping.
Press and hold the START/SET button for 3 seconds to lock or unlock both the control panel and the door. When the Oven Lock is on, the oven panel does not operate and the oven door is locked and cannot be opened.
Warming drawer
STEP 1 Put the cooked food in its container into the warming drawer. STEP 2 Close the warming drawer and set the Warming level. (Lo-Med-Hi) |
Warming drawer
Keep your cooked food warm. This drawer is designed to keep hot food warm, but not for heating cold food. The drawer takes about 25 minutes to warm up.
1. Turn the warming drawer knob to set the desired temperature.
2. To turn off the warming drawer, turn the knob to the OFF position.
NOTE: If you set the 12 Hr Energy Save mode, warming drawer operation will automatically shut off in 3 hours. Pay special attention to the knob position after turning off the warming operation in 3 hours. The knob dial does not return to the Off position automatically. |
Maintenance
Cleaning
Control panel
First, lock the control panel and the door to prevent accidental operations and/or product tipping.
- Press and hold the START/SET button for 3 seconds to lock both the control panel and the door.
- Clean the control panel using a soft cloth dampened with plain water, warm soapy water, or glass cleaner. Do not spray cleansers directly onto the control panel.
- When done, press and hold the START/SET button again for 3 seconds.
WARNING
- Make sure the control panel turns off and all surfaces of the gas oven are cool before cleaning. Otherwise, you can get burned.
- If the gas oven has been moved away from the wall, make sure the anti-tip device is reinstalled properly when the gas oven has been put into place again. Otherwise, the gas oven may tip over, causing physical injuries.
- Do not use steel-wool or abrasive cleansers of any kind. These can scratch or damage the surface.
Stainless steel surface
- Remove any spills, spots, and grease stains using a soft, wet cloth.
- Apply an approved stainless steel cleanser to a cloth or paper towel.
- Clean one small area at a time, rubbing with the grain of the stainless steel if applicable.
- When done, dry the surface using a soft, dry cloth.
- Repeat steps 2 through 4 as many times as necessary.
CAUTION
- Do not use a steel-wool pad or abrasive cleanser on stainless steel surfaces. It will scratch the surface.
- Do not spray any type of cleanser into the manifold holes. The ignition system is located in those holes and must be kept free of moisture.
Racks
To keep the racks clean, remove them from the cavity, and soak them in lukewarm soapy water. Then, scour soil off of the racks using a plastic scouring pad. If the racks do not slide in and out smoothly after you have cleaned them, rub the side rail guides with wax paper or a cloth containing a few drops of cooking oil. This will help the racks glide more easily on their tracks.
NOTES
- Do not use a dishwasher to clean the racks.
- If a rack does not slide in and out smoothly, apply a few drops of cooking oil to the oven rack guides.
- If a rack becomes too difficult to slide in or out, lubricate the rack.
- To purchase the graphite lubricant, contact us at 1-800-SAMSUNG (726-7864).
- For online shopping, visit http://www.samsungparts.com/Default.aspx and search for part DG81-01629A.
CAUTION
- Do not leave the racks in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the rack coating and make it difficult to slide the racks on the guide rails.
- Do not spray cooking oil or lubricant directly onto the gliding rack.
Door
Do not remove the inner gasket of the oven door for cleaning.
Inner side
- Inner surface: Clean the inner side of the door manually using a soapy plastic scouring pad, and then wipe with a dry cloth. Take care not to get the gasket wet or allow moisture into the door.
- Inner glass: The inner glass is cleaned automatically during the self-cleaning cycle.
Outer side
- Outer surface: Follow the cleaning instructions for the stainless steel surface in the previous section.
- Outer glass: Clean the outer glass using a glass cleanser or soapy water. Rinse and dry thoroughly. Take care not to get the gasket wet or allow moisture into the door.
CAUTION: Do not let moisture enter the door or contact the door gasket (*). Moisture may reduce the gasket’s performance. |
Burner controls
Make sure all surface burner knobs are in the OFF position.
1. Pull knobs off the control valve stems. Clean the knobs in warm, soapy water.
2. Then, rinse and dry them thoroughly.
3. Clean the stainless steel surfaces using stainless steel cleaner.
4. Re-attach the knobs to the control valve stems.
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CAUTION
- Do not clean the control knobs in a dish washer.
- Do not spray cleansers directly onto the control panel. Moisture entering the electric circuits may cause electric shock or product damage.
Cooktop surface
The porcelain-enameled cooktop surface needs to be kept clean. We recommend that you remove food spills immediately after they take place.
1. Turn off all surface burners.
2. Wait until all burner grates cool down, and then remove them.
3. Clean the cooktop surface using a soft cloth. If food spills run into gaps of the burner components, remove the burner cap and the head, and wipe out the spills.
4. When cleaning is finished, reinsert the burner components, and put the burner grates into position.
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CAUTION
- Do not use a steel-wool pad or abrasive cleaner, which can scratch or damage the enamel surface.
- Do not remove the cooktop surface to clean it. The gas lines leading to the burner manifolds can be damaged, resulting in a fire or system failure.
- Do not pour water into the cooktop well while cleaning the cooktop. This could leak down into the range gas and electrical systems creating a risk of electrical shock or high levels of Carbon Monoxide, due to corrosion of the gas valves or ports.
- Keep oven vent ducts unobstructed. Clean vents frequently to avoid grease buildup. There can be slight popping sound during oven cooking. This sound may occur during the normal oven burner cycling, when the oven burner flame is extinguished.
Burner grates and components
Turn off all surface burners, and make sure they are all cooled down.
1. Remove the burner grates.
2. Remove the burner caps from the burner heads.
3. Remove the burner heads from the valve manifolds to reveal the starter electrodes.
4. Clean all removable grates and burner components in warm, soapy water. Do not use steel-wool pads or abrasive cleaners.
5. Rinse and dry grates and burner components thoroughly.
6. Reinstall the burner grates in their respective positions.
7. Turn on each burner and check if it operates properly. After verifying that a burner operates normally, turn it off.
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NOTES
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CAUTION
- The starter electrodes are not removable. Do not attempt to remove them by force.
- To avoid chipping, do not bang grates and caps against each other or hard surfaces such as cast iron cookware.
- The burner spreader can be blocked by food or dust. Clean the spreader if it appears blocked. If you clean the spreader with water, assemble it only after it is completely dry. If the spreader is wet, it might prevent the burners from igniting.
Burner reinstall guide
Dual Burner head 1. Orient the burner head so that the opening for the electrode lines up with the electrode. 2. Install the burner head so that the electrode passes through the opening for the electrode. Make sure the burner head lies flat on the stove top. |
Round Burner head 1. Orient the burner head so that the opening for the electrode lines up with the electrode. 2. Install the burner head so that the electrode passes through the opening for the electrode. Make sure the burner head lies flat on the stove top. |
Oval Burner 1. Orient the burner head so that the opening for the electrode lines up with the electrode. 2. Install the burner head so that the electrode passes through the opening for the electrode. Make sure the burner head lies flat on the stove top. |
NOTES
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CAUTION: Make sure all burner components heads and caps) are reinstalled properly. They will be stable and rest flat when correctly installed. |
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NOTE: The precise simmer burner (RR) cap and the inner Dual burner (RF) cap are interchangeable. |
Self-cleaning (Single mode only)
This self-cleaning oven uses high temperatures (well above cooking temperatures) to burn off leftover grease and residue completely or reduce them to a finely powdered ash that you can wipe away with a damp cloth.
CAUTION
- Do not leave small children unattended near the gas oven during the self- cleaning cycle. The outside surfaces of the gas oven can get extremely hot.
- Some birds are extremely sensitive to fumes from a self-cleaning gas oven.
- Relocate birds to a well-ventilated room away from the gas oven.
- Do not line the oven, oven racks, or oven bottom with aluminum foil. Doing so will result in poor heat distribution, produce poor baking results, and cause permanent damage to the oven interior. The aluminum foil will melt onto and adhere to the interior oven surfaces.
- Do not force the oven door open during the self-cleaning cycle. This will damage the automatic door-locking system. The door automatically locks when the self-cleaning cycle is started and stays locked until the cycle is cancelled and the oven temperature is below 400 °F.
- Use caution when opening the oven door after the self-cleaning cycle. The gas oven will still be VERY HOT and hot air and steam might escape when the door is open.
- Wipe off any excess spillage before using the self-cleaning operation.
- Do not use oven cleaners. Commercial oven cleaners or oven liners should NEVER be used in or around any part of the oven. Residue from oven cleaners will damage the inside of the oven during a self-cleaning operation.
To delay starting the self-cleaning cycle
To cancel the self-cleaning cycle
You may find it necessary to stop or interrupt a self-cleaning cycle due to smoke in the oven. To turn off the self-cleaning cycle, press the OFF/CLEAR button. The cycle turns off, but the door remains locked and the Lock icon blinks until the oven temperature falls below 400 °F (200 °C).
After self-cleaning
- The door stays locked until the internal oven temperature falls below 400 °F.
- When the oven has cooled down, wipe the oven surfaces with a cloth to remove ash residue.
- Stubborn stains can be removed using a steel-wool pad. Lime deposits can be removed using a vinegar-soaking cloth.
- If you are not satisfied with the cleaning results, repeat the cycle. “HOT” appears on the display until the oven cools down. Wait until the message disappears, and start a new cycle.
- The cooling fan automatically runs for certain amount of time after self- cleaning.
CAUTION: Do not attempt to open the oven door immediately after the self-cleaning cycle is complete. The oven is still very hot when the door unlocks. Escaping hot air and/or steam could burn you.
To perform the Steam Cleaning cycle
WARNING: Be sure all controls are OFF and all surfaces are COOL before cleaning any part of the range.
NOTES
- When steam-cleaning, use exactly 10 oz. of water since this produces the best results.
- Take care when opening the door after a steam-cleaning procedure has ended.
- The water on the bottom is hot.
- Open the oven door and remove the remaining water with a sponge. Do not leave the residual water in the oven for any length of time. Wipe the oven clean and dry with a soft cloth. Do not forget to wipe under the oven door seal.
- Use a detergent-soaked sponge, a soft brush, or a nylon scrubber to wipe the oven interior. Remove stubborn residue with a nylon scourer. You can remove lime deposits with a cloth soaked in vinegar.
- If the oven remains dirty, you can repeat the procedure once the oven has cooled.
- For heavy residue, such as grease left over from roasting, we recommend that you rub detergent into the residue before activating the steam-cleaning function.
- After cleaning, leave the oven door ajar at a 15° angle to allow the interior enamel surface to dry thoroughly.
Care and cleaning of the oven
WARNING
- Be sure all controls are OFF and all surfaces are COOL before cleaning any part of the range.
- If your range is moved for cleaning, servicing, or any reason, be sure the Anti-Tip device is re-engaged properly when the range is replaced. If you fail to re-engage the Anti-Tip device, the range could tip and cause serous injury.
Replacing the Oven Light
Oven light
The oven light is a standard 40-watt appliance bulb. It comes on when you open the oven door.
1. Turn off the oven.
2. Make sure the oven and oven light are cool.
3. Open the door, and remove the glass cover by turning it counterclockwise.
4. Remove the oven light from the socket by turning it counterclockwise.
5. Insert a new 40-watt appliance bulb into the socket, and then turn it clockwise to tighten.
6. Reinsert the glass cover, and then turn it clockwise to tighten.
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CAUTION: To prevent electric shock, make sure the gas oven is turned off and cool before replacing the oven light.
NOTES
- The oven light does not operate during the self-cleaning cycle.
- Remove the racks if they prevent you from accessing the oven light.Removing and Re-installing the Oven Door
Removing and Re-installing the Oven Door
How to remove the door
NOTE: You can remove the upper door the same way you remove the full door.
CAUTION
- The door is very heavy. Be careful when removing and lifting the door. Do not lift the door by the handle.
- Turn the power OFF before removing the door.
3. Firmly grasp both sides of the door at the top.
4. Close the door to the door removal position, which is approximately degrees from vertical (Fig. 1).
5. Lift the door up and out until the hinge arm is clear of the slot (Fig. 2).
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How to re-install the door
You can re-install the upper door the same way you re-install the full door.
5. Close the oven door.
How to remove and re-install the warming drawer.
Warming drawer
1. Slide open the drawer until it stops.
2. Locate the roller guide clips on either side. Using both hands, pull down the left clip while lifting the right clip, and then remove the drawer.
3. Clean the drawer in warm, soapy water using a cloth or soft brush. Then, rinse and dry it thoroughly.
4. To re-install, put the drawer in the roller guides on either side, and then snap the clips into place.
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Troubleshooting
If you encounter a problem with the gas oven, first check the table below and try the suggested actions.
Checkpoints
Gas safety
You smell gas.
There is a gas leak. The surface burner knob is not in the OFF position and the burner is not lit.
- Clear the room, building, or area of all occupants. Immediately call your gas supplier from a neighbor’s phone. Do not call from your phone. It is electrical and could cause a spark that could ignite the gas. Follow the gas supplier’s instructions. If you cannot reach your gas supplier, call the fire department.
Surface burner
All burners do not light.
The power cord is not plugged into the electrical outlet.
- Make sure the electrical plug is plugged into a live, properly grounded outlet.
A fuse in your home may be blown or the circuit breaker may have tripped.
- Replace the fuse or reset the circuit breaker.
The gas supply is not properly connected or turned on.
- See the Installation Instructions that came with your range.
Surface burners do not light.
The control knob is not set properly.
- Push in the control knob and turn it to the LITE position.
The burner caps are not in place. The burner base is misaligned.
- Clean the electrodes. Put the burner cap on the burner head. Align the burner base.
Surface burner clicks during operation.
The control knob has been left in the LITE position.
- After the burner lights, turn the control knob to a desired setting. If the burner still clicks, contact a service technician.
The burners do not burn evenly.
Surface burner components and caps are not assembled correctly and level.
- See page 43.
Surface burners are dirty.
- Clean surface burner components. (See page 43.)
Very large or yellow surface burner flames.
Wrong orifice is assembled.
- Check the burner orifice size and contact your installer if you have the wrong orifice (LP gas instead of natural gas or natural gas instead of LP gas).
Surface burners light but oven burners do not light.
The oven door lock is turned on.
- The display will show the Lock icon. Hold the oven door open and press the START/SET button for 3 seconds. The oven will beep and the Lock icon will turn off.
Gas Pressure Regulator shut off switch is in the off position.
- Call a qualified service technician.
Oven
The oven control beeps and displays an information code.
There may be an issue with your oven. See the "Information codes” chart on page 56.
- Press the OFF/CLEAR button and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service.
The oven will not turn on.
The oven is not completely plugged into the electrical outlet.
- Make sure the electrical plug is fully inserted into a live, properly grounded outlet.
A fuse in your home may be blown or the circuit breaker may have tripped.
- Replace the fuse or reset the circuit breaker.
The oven temperature is too hot or cold.
The oven thermostat needs adjustment.
- See page 38.
The oven heater will not shut off.
The oven door lock is turned on.
- The display will show the Lock icon. Hold the oven door open and press the START/SET button for 3 seconds. The oven will beep and the Lock icon will turn off.
The Sabbath function has been activated.
- SAb and the time of day will show in the display. All other controls and signals will be deactivated. To turn off the oven only, press the OFF/ CLEAR button. To cancel the Sabbath function and reactivate the controls and signals, press and hold the Bake and Touch to Wake Up buttons simultaneously for 3 seconds.
Oven light (lamp) will not turn on.
The oven door lock is turned on.
- The display will show the Lock icon. Hold the oven door open and press the START/SET button for 3 seconds. The oven will beep and the Lock icon will turn off.
The Sabbath function has been activated.
- SAb and the time of day will show in the display. All other controls and signals will be deactivated. To cancel the Sabbath function and reactivate the light switch and other controls, press and hold the Bake and Touch to Wake- Up buttons simultaneously for seconds.
Loose or burned-out bulb.
- See page 49.
The switch operating the oven light needs to be replaced.
- Call for a qualified service technician.
Oven smokes excessively during broiling.
Meat or food not properly prepared before broiling.
- Cut away excess fat and/or fatty edges that may curl.
Improperly positioned top oven rack.
- See the broiling guide on page
The controls are not being set properly.
- See page 23.
Greasy buildup on oven surfaces.
- Regular cleaning is necessary when broiling frequently.
Cooking is finished, but the cooling fan is still running.
The fan automatically runs for a certain amount of time to ventilate the inside of the oven.
- This is not a product malfunction. The fan is designed to run automatically for a period of time to cool down the oven.
Oven will not self- clean.
The oven door lock is turned on.
- The display will show the Lock icon. Hold the oven door open and press the START/SET button for 3 seconds. The oven will beep and the Lock icon will turn off.
The Smart Divider is installed in the oven.
- Self-clean will not operate with the Smart Divider installed. Remove it from the oven.
The warming drawer is being used.
- Self-clean will not operate when the warming drawer is on.
The oven is too hot.
- Let the oven cool down, and then reset the controls. The self-clean cycle will not lock the oven door if the oven temperature is too hot. The door must lock before the self- clean cycle can start.
The self-cleaning oven controls are not properly set.
- Reset the self-cleaning oven controls. (See page 46.)
A surface burner is on. Turn off the surface burner.
- Self-clean will not operate if a surface burner is on.
Crackling or popping sound.
This is normal.
- This is the sound of the metal heating and cooling during any cooking or cleaning function.
Excessive smoking during a self- cleaning cycle.
This is the first time the oven has been cleaned.
- This is normal. The oven will always smoke more the first time it is cleaned. Wipe up all excessive soil before starting the self- cleaning cycle. If smoke persists, press the OFF/CLEAR button. Open the windows to clear the smoke from the room. After the oven has cooled and unlocked, wipe up excessive soil, and then reset the oven for self- cleaning.
Oven door will not open after a self- cleaning cycle.
This is normal.
- The oven door will stay locked until the oven temperature drops below 400 °F.
The oven is not clean after a self- cleaning cycle.
A fine dust or ash is normal.
- This can be wiped clean with a damp cloth. Set the self-cleaning cycle for a longer cleaning time. The cycle was not long enough to burn off the dirt buildup. Extremely dirty ovens require hand-cleaning of excessive spillovers and food buildup before you start a self-cleaning cycle. Multiple self-cleaning cycles may be necessary to completely clean the oven.
There is steam or smoke coming from under the control panel.
This is normal.
- The oven vent is located there. More steam is visible when you are using the convection functions or when baking or roasting multiple items at the same time.
A burning or oily odor coming from the vent.
This is normal for a new oven and will disappear within 1/2 hour of the first bake cycle.
- To speed the process, set a self-cleaning cycle for a minimum of 3 hours. (See page
Strong odor.
This is temporary.
- The insulation around the inside of the oven emits an odor the first few times the oven is used.
Oven racks are difficult to slide.
This is normal.
- Apply a small amount of vegetable oil to a paper towel and wipe the edges of the oven racks with the paper towel. Racks become dull and hard to slide if they are left in the oven during a self-clean cycle.
Fan noise.
This is normal.
- The convection fan runs until the function is over or the door is opened.
Convection fan is not working.
This is normal.
- The fan starts automatically when the oven reaches the preheat temperature.
Warming drawer
Warming drawer will not work.
The controls are not set properly.
- Reset the controls as described on page 40.
The Self-Clean or Sabbath function is being used.
- The warming drawer will not operate when either of these functions is operating. Try again after these functions are completed or cancelled.
The oven controls have been locked.
- Unlock the controls and try again.
There is a blown fuse or tripped circuit breaker.
- Replace blown fuse or reset tripped circuit breaker.
Excessive condensation in the warming drawer.
The temperature setting is too high.
- See page 40.
The foods being warmed are not covered with a lid or aluminum foil.
- Cover foods with a lid or aluminum foil.
You are trying to warm liquids.
- Liquid should not be warmed in the drawer. Remove liquids.
Warming drawer or storage drawer does not slide smoothly or drags.
The drawer is not properly aligned with the full-extension roller guide rails or nylon drawer guides.
- Remove and replace the drawer. (See page 49.)
The contents in the drawer are too heavy.
- Reduce the weight and/or redistribute the contents in the drawer.
Others
The product is not level.
The appliance has been installed improperly. The leveling leg(s) is (are) damaged or uneven.
- Make sure the floor is level, strong, and stable. If the floor sags or slopes, contact a carpenter. Check and level the range. (See the Installation Instructions.)
The kitchen cabinets are not properly aligned and make the range appear to be not level.
- Ensure that cabinets are square and provide sufficient room for installation.
Display goes blank.
The electrical outlet Ground Fault Interrupter (GFI or GFCI) has been tripped and needs to be reset. Your digital control has been damaged.
- Replace fuse or reset circuit breaker.
Food does not bake or roast properly in the oven.
The wrong cooking mode is selected.
- See page 21.
The oven racks have not been positioned properly for the foods being cooked.
- See page 28.
Incorrect cookware or cookware of improper size is being used.
- See page 15.
The oven thermostat needs adjustment.
- See page 38.
There is aluminum foil on racks and/or oven bottom.
- Remove foil.
The clock or timers are not set correctly.
- See page 14.
Food does not broil properly in the oven.
The oven controls are not set properly.
- See page 23.
The oven door was not closed during broiling.
- See page 21.
The rack has not been properly positioned.
- See the broiling guide on page 26.
Information codes
Code symbol -
- Oven sensor malfunction.
Code symbol -
- The oven is overheating.
Code symbol -
- Temp probe malfunction.
Code symbol -
- Control pad malfunction.
Code symbol -
- Door lock malfunction.
Code symbol -
- PCB signal malfunction.
Code symbol -
- Touch IC and PCB signal malfunction.
- Press the OFF/CLEAR button and restart the oven.
- If the problem persists, disconnect all power to the oven range for at least 30 seconds and then reconnect the power.
Code symbol -
- Divider switch malfunction.
- If the Divider is in the oven, make sure it is pushed in all the way.
- If the Divider is not in the oven, see if something is pressing against the divider switch in the back of the oven.
- If the Divider is all the way in or there is nothing pressing against the Divider switch, press the OFF/CLEAR button and restart the oven. If the problem persists, disconnect all power to the oven range for at least 30 seconds, and then reconnect the power.
If these solutions do not solve the problem, contact a local Samsung service center 1-800-SAMSUNG (1-800-726-7864)
See other models: NE58K9850WS/AA NE58K9850WG/AA NX58K3310SW/AA NX58K3310SB/AA NX58K3310SS/AA