SR2AK9350U User Manual

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ENGLISH-36

Symptom Checklist

I have installed the

Samsung Smart

Home app, but, the

POWERbot fails to be

connected.

fYoucanusetheproductafterconnectingthewirelessrouterandthe

POWERbotthroughEasy-Setupaccordingtotheprocedure.

I fail to log into the

Samsung account.

fCheckyourIDandpasswordonthescreenoftheSamsungaccount.

There appears a

message saying there

is a failure during

Easy-Setup.

fYoumayhavefailedtemporarilyduetothedistancefromthewirelessrouteror

otherobstacles.Pleasetryagainafterawhile.

The products do not

work even though

the smart phone is

normally connected to

the POWERbot.

fTurnofftheSamsungSmartHomeappandthenrunitagain,ordisconnect

thesmartphonefromthewirelessrouterandthenconnectitagain.Orturnoff

thepowersupplyofthePOWERbot,turniton,waitforaminuteorlonger,and

thenruntheSmartHomeappagain.

The functions of the

Samsung Smart Home

App do not work.

fCheckiftheSmartcontrolblockingfunctionofthePOWERbotisset.(When

theSmartcontrolislocked,theWi-Fiindicatoristurnedoff.)

The Samsung Smart

Robot Vacuum App

fails to get started.

fCheckifthePOWERbotisconnectedtothewirelessrouter.

POWERbot is not

connected to Wi-Fi.

fCheckthesettingstatusofthewirelessrouter.

Location recognizing

function does not

operate.

fOperatethePOWERbotagainneartheareawhereitstoppedpreviously.

fIfthePOWERbotdoesnotrecognizethesurroundingenvironmentorstarts

thecleaningattheareamorethan4ft(1m)aroundwhereitstopped,the

searchingmaybedifficult.

Troubleshooting

00743A-03_3ge_USA.indb 36 2016-08-08 오후 2:17:47

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User Manual - Page 36