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19
5. You will bear the cost of transportation, travel and
delivery of the Appliance to and from Residentia
Group or its ASR. If you reside outside of the
service area, you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance
to and from Residentia Group or its ASR, in all
instances, unless the Appliance is transported
by Residentia Group or its ASR, the Appliance
is transported at the owner’s cost and risk
while in transit to and from Residentia Group
or its ASR.
6. Proof of purchase is required before you can make
a claim under this warranty.
7. You may not make a claim under this warranty
unless the defect claimed is due to faulty or
defective parts or workmanship. Residentia Group
is not liable in the following situations (which are
not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure
to properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm
damage or incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate
operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional
instructions supplied with the
Appliance;
(b) the Appliance is modified without authority
from Residentia Group in writing;
(c) the Appliance’s serial number or warranty seal
has been removed or defaced;
(d) the Appliance was serviced or repaired by
anyone other than Residentia Group, an
authorised repairer or ASR.
8. This warranty, the contract to which it relates and
the relationship between you and Residentia Group
are governed by the law applicable where the
Appliance was purchased.
9. To the extent permitted by law, Residentia Group
excludes all warranties and liabilities (other than
as contained in this document) including liability
for any loss or damage whether direct or indirect
arising from your purchase, use or non use of the
Appliance.
10. For Appliances and services provided by
Residentia Group in Australia, the Appliances come
with a guarantee by Residentia Group that cannot
be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a
major failure and for compensation for any other
reasonably foreseeable loss or damage. You are
also entitled to have the Appliance repaired or
replaced if the Appliance fails to be of acceptable
quality and the failure does not amount to a major
failure. The benefits to you given by this warranty
are in addition to your other rights and remedies
under a law in relation to the Appliances or services
to which the warranty relates.
11. At all times during the Warranty Period, Residentia
Group shall, at its discretion, determine whether
repair, replacement or refund will apply if an
Appliance has a valid warranty claim applicable to
it.
12. To enquire about claiming under this warranty,
please follow these steps:
(a) carefully check the operating instructions,
user manual and the terms of this warranty;
(b) have the model and serial number of the
Appliance available;
(c) have the proof of purchase (e.g. an invoice)
available;
(d) telephone the numbers shown below.
13. You accept that if you make a warranty claim,
Residentia Group and its ASR may exchange
information in relation to you to enable Residentia
Group to meet its obligations under this warranty.
The Australian Consumer Law requires the inclusion of the following
statement with this warranty: Our goods come with guarantees that
cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
IMPORTANT
Before calling for service, please ensure that the steps
in point 12 have been followed.
Telephone contacts
► Service: Please call 1300 11 HELP (4357)
► Spare Parts: Please call 1300 11 SPARE (7727)
\Warranty\Continued
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