Many cable or satellite TV boxes have more than one connection type. To get the best video, you should use the best connection type available. For more information, see What connection should I use? on page 15. You can connect your cable or satellite box using:

or
to highlight the HDMI 1, HDMI 2, or HDMI 3 tile, then press OK.
or
to highlight the AV tile, then press OK.
or
to highlight the Antenna TV tile, then press OK.
or
to highlight the Antenna TV tile, then press OK.Many DVD or Blu-ray players have more than one connection type. To get the best video, you should use the best connection type available. For more information, see What connection should I use? on page 15. You can connect a DVD or Blu-ray player using:

or
to highlight the HDMI 1, HDMI 2, or HDMI 3 tile, then press OK.
or
to highlight the AV tile, then press OK.Many game consoles have more than one connection type. To get the best video, you should use the best connection type available. For more information, see What connection should I use? on page 15. You can connect a game console using:

or
to highlight the HDMI 1, HDMI 2, or HDMI 3 tile, then press OK
or
to highlight the AV tile, then press OK.You can use an HDMI® jack on your TV to connect to a computer.

or
to highlight the HDMI 1, HDMI 2, or HDMI 3 tile, then press OK.You can use the USB jack on your TV to view photos and videos and listen to music stored on a USB flash drive.

or
to highlight the Roku Media Player or USB Media Player tile, then press OK.When you connect external speakers or a sound bar, sound plays through your TV speakers and the external speakers or sound bar.
You can connect external speakers or a sound bar using:

or
to highlight Settings, then press OK. Highlight Audio, then press OK. Highlight TV speakers, then press OK. Press OK to remove the check from the TV speakers enabled check box.Your TV can send sound to an ARC device, like an AV receiver, to create a home theater that uses two or more speakers. When you connect external speakers or a sound bar, sound plays through your TV speakers and the external speakers or sound bar.

or
to highlight Settings, then press OK. Highlight Audio, then press OK. Highlight TV speakers, then press OK. Press OK to remove the check from the TV speakers enabled check box.When you connect an analog system or sound bar to the AUDIO OUT jack, your TV speakers are muted.

jack on the side of your TV and to the AUDIO IN jacks on the analog speaker system or sound bar.You can connect an AV receiver and your devices to create a home theater.

This section provides information on using the day-to-day features of your TV.
Your TV has a single status light on the front panel. It goes on and off and blinks in different ways depending on the status of the TV, as shown in the following table:
| TV condition | Status indicator | Meaning |
| On (screen is active) | Off | Screen is indicating that your TV is on. |
| Screensaver (screen is active, except when the Picture Mode is set to Low power. Low power turns off the backlight.) | Off | Screen is indicating that your TV is on. |
| Off (no power) | Off | Your TV is not connected to power. |
| Off (standby) | On | Your TV is connected to power and ready to use. |
| Starting up from off state | Slow pulsing blink until startup completes | Your TV is doing something |
| On (receiving update from USB) | Slow pulsing blink until startup completes | Your TV is doing something |
| On (receiving update from USB) | Dims on/off once | Your TV has received your command. |
| Powering down to standby mode | Slow pulsing blink until the TV reaches standby | Your TV is doing something |
/INPUT button on your TV to select Antenna TV, as explained in Front featuresChanging channels To change channels, you can do any of the following:
to switch to the previously tuned channel.Viewing program information

Program information, subject to availability within the broadcast information, includes:
Adjusting settings
/INPUT button on your TV to select a TV input, as explained in Front features on page 10. Customizing your TV on page 58 explains how to rename and remove inputs.our TV has a USB port that can be used to play personal music, video, and photo files from a personal USB flash drive or hard disk. If your TV is connected to the Internet, your Home screen has the Roku Media Player tile. If your TV has not been connected to the Internet, the Home screen has the USB Media Player tile. To use this feature, first make sure your media files are compatible with the Roku/USB Media Player. As of the publication date of this guide, the following media file formats are supported:
To see the latest list of supported formats, view Help in the Media Player.
Hotels, school dorms, conference facilities, and similar locations with public wireless Internet access often require you to interact with a web page to authenticate your access. These restricted public networks are commonly known as captive portal networks. When you select a network of this type, the TV automatically detects that additional information is needed and prompts you through using another wireless device to supply the requested information.
Tips
To connect your TV to the restricted network:

2. If you select a network that requires interaction to grant access to the Internet, the TV detects that additional information is needed and displays the following prompt.

3. If you selected the correct network, highlight I am at a hotel or college dorm, and then press OK. The TV prompts you to use your smartphone, tablet, or laptop to complete the connection.

4. Use a phone, tablet, or wireless-enabled computer to detect wireless networks. In most cases, you can simply open the device’s Wi-Fi Settings or Network Settings screen to start scanning.
5. Connect to the network named on your TV screen. The actual network name varies.
6. The wireless connection process prompts you for a password. Enter the password as shown on the TV screen. The actual password varies.
7. Start the web browser on your smartphone, tablet, or computer. When you attempt to open any web page, the restricted connection will prompt you for whatever information it needs. In most cases, you must agree to terms and conditions, provide identifying information, or enter a password, PIN, or room number to proceed. The information requested depends on the organization that controls the wireless connection.
8. After you enter the requested information, the TV automatically proceeds to complete its connection and resumes normal operation.
9. If the TV prompts you to link to your Roku account, use your smartphone, tablet, or computer to complete the pairing operation and activate your Roku TV.
You can adjust most picture and sound settings while you are watching a program by pressing * to display the Options menu. If you don’t find what you need, there are additional picture and sound settings in the Settings menu. In most cases, the changes you make apply only to the input you are using. Antenna TV, each separate HDMI® input, and the AV input have their own settings that your TV remembers when you return to that input. Your TV also remembers the settings you specify while viewing streaming content.
Use the Settings menu to adjust overall TV settings. Press to go to the Home screen, and then navigate to Settings > TV picture settings. You can adjust the following overall TV picture settings from the Settings screen:
Tip You don’t have to go to the Settings menu first—you can display an input's Options menu and adjust its settings whenever you are watching the input by pressing *.

Options menu settings
By default, when connected to the Internet and activated with your Roku account, the TV uses an advertising identifier to track your usage behavior. You can change the privacy settings on your TV in two ways: resetting the advertising identifier and limiting ad tracking.
Resetting the advertising identifier has the effect of clearing your prior usage history and starting over. From that point forward, your new usage patterns affect the advertisements you see on your TV. To reset the advertising identifier:
You can limit Roku’s tracking of your usage behavior by limiting ad tracking. When you do, your TV will display ads that are not personalized based on your TV’s advertising identifier. To limit ad tracking:
There are several things you can do to personalize your TV.
Whenever you add a TV input tile, it’s added at the top of your Home screen. Whenever you add a new streaming channel from the Roku Channel Store, it’s added at the bottom of your Home screen. You can easily rearrange the order of the tiles on the Home screen to suit your viewing preferences. For example, you might want Antenna TV to be the first tile in your Home screen. But if you mostly watch one streaming channel, you might want its tile to be the first one on your Home screen.
Rearranging tiles is easy:


To rename an input, you can either:
to return to the Home screen. The new name and icon are now in effect.It’s easy to remove unused TV inputs and unwanted channel or app tiles. For example, if you never use the HDMI 3 input, or if you don’t like the weather app you added from the Roku Channel Store, you can remove them from your Home screen.
Tip You also can remove the Antenna TV tile if you never use the TV tuner. But be aware that removing the Antenna TV tile also deletes the broadcast TV channel list. You’ll have to set up the TV tuner again next time you want to view broadcast TV. Instructions for setting up the TV tuner can be found in Setting up Antenna TV
to return to the Home screen.Cleaning your TV cabinet
Cleaning your TV screen
Warning Do not try to repair your TV yourself. Contact authorized service personnel.
Note If the problem is not solved by using these troubleshooting instructions, turn off your TV, then turn it on again.
Note If you have any other questions about how to use your TV that are not covered in this User Guide, go to http://support.roku.com and select your TV brand and model.
| Symptom | Possible cause | Try this... |
| Picture does not fill the screen or there are black bars around the picture | The picture size may need to be adjusted | Adjust the picture size (aspect ratio). See the Picture Size option in Options menu settings |
| I don’t see a picture when I select an input |
TV is not on Cables are not connected correctly Picture settings may be incorrect Incorrect input may be selected Input source not detected TV input may be bad |
Make sure that your TV is plugged into a working power outlet, and that your TV is turned on. (Your TV had a light on the front that indicates if your TV is turned off. See Status light) Make sure that the video cables are connected correctly and securely to your TV. Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box or Connecting an antenna or cable TV (no box) Adjust the contrast and brightness. See the TV brightness option in Settings menu on page 50 or Options. Adjust the TV picture. See Advanced picture settings Make sure that the correct input is selected for the device you want to view. See Switching TV inputs Make sure that the device connected to the input is turned on. Make sure that the cord to and from the device is connected firmly and correctly to the device and your TV. Connect a different device to the same input and check to see if it works correctly |
| TV channel does not appear | Broadcast TV may be experiencing problems or may not be set up |
|
| Dark, poor, or no picture (screen is lit), but sound is good |
Broadcast TV may be experiencing problems or may not be set up Cables may not be connected correctly Picture settings may be incorrect |
Try another channel. The station may be experiencing problems. If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box or Connecting an antenna or cable TV (no box). Make sure that the video cables are connected correctly and securely to your TV. The video cable(s) you are using may be bad. Try a new set. Adjust the brightness. See the TV brightness option in Settings menu or Options menu. Change to a different picture mode. See the Picture mode option in Options menu settings or Advanced picture settings menu options |
| No color, dark picture, or color is not correct |
Picture settings may be incorrect Broadcast TV may be experiencing problems Cables are not be connected correctly |
Adjust the contrast, color, and brightness settings. See the TV brightness option in Settings menu on page 50 or Options menu Try another channel. The station may be experiencing problems. If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box or Connecting an antenna or cable TV (no box). Make sure that the video cables are connected correctly and securely to your TV. The video cable(s) you are using may be bad. Try a new set. |
| Only snow (noise) appears on the screen |
Broadcast TV may be experiencing problems or may not be set up Cables may not be connected correctly |
Try another channel. The station may be experiencing problems. If you are trying to watch broadcast TV, make sure that Antenna TV is set up. See Setting up Antenna TV. If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box or Connecting an antenna or cable TV (no box) |
| Picture quality is good on some channels and poor on others. Sound is good | Broadcast signal may be weak | If you connect to cable without a set-top box and experience poor picture quality, you may need to install a set-top box to improve signal reception and picture quality. Contact your cable TV provider about upgrading to a set-top box. |
| Dotted lines or stripes appear on the screen |
Cables may not be connected correctly Broadcast signal may be weak |
Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box or Connecting an antenna or cable TV (no box). Make sure that the video cables are connected correctly and securely to your TV. The video cable(s) you are using may be bad. Try a new set. If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. After you have determined which device is causing interference, move it further from your TV to eliminate the interference. |
| Double images | Broadcast signal may be weak | If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. If you are using an antenna and the signal strength is low, switch to a cable or satellite box. |
| The picture has a few bright or dark spots | This is normal in LED TVs | A few bright or dark spots on a TV screen is normal. It does not affect the operation of your TV. |
| Good picture, but no sound |
Volume is down or muted Headphones may be connected TV speakers may be turned off You may need to change the audio mode Home theater system, sound bar, or external speaker system may not be turned on or may not be set up correctly Bad content, no audio Cables may not be connected correctly |
A few bright or dark spots on a TV screen is normal. It does not affect the operation of your TV. Increase the volume. Make sure that the sound is not muted. Make sure that you do not have headphones connected. When headphones are connected, no sound comes from your TV speakers. If you want sound to play through your TV speakers, make sure that your TV speakers are turned on. See Turning off the speakers Change to a different audio mode. See Changing the audio mode If you are using a home theater system, sound bar, or external speaker system, make sure that it is turned on and is not muted and that it is set to the correct source. If you connected an ARC audio device to the HDMI 1/ARC jack, make sure that you have turned on the ARC feature. See the HDMI ARC option in Setting up a digital audio connection. If you are using a home theater system, sound bar, or external speaker system and have connected it with a digital audio cable, see Setting up a digital audio connection. Make sure that the audio cables are connected correctly and securely to your TV. Make sure that the selected channel or content is intended to be broadcasting with sound. Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box or Connecting an antenna or cable TV (no box). The audio cables you are using may be bad. Try a new set. |
| Poor picture |
Light in the viewing area may be interfering A connected camera or camcorder may be interfering |
Make sure that the room is not too bright. Light reflecting off the screen can make the picture difficult to see. If an S-VHS camera or a camcorder is connected while another connected device is turned on, the picture may be poor. Turn off one or more devices. |
| Audio noise | Other devices may be interfering | Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. After you have determined which device is causing interference, move it further from your TV to eliminate the interference. |
| After images appear | Do not display a still image, such as a logo, game, or computer image, for an extended period of time. This can cause a permanent after-image to be burned into the screen. This type of damage is not covered by your warranty. |
| Symptom | Possible cause | Try this... |
| My TV doesn’t turn on using the remote control |
No power to TV Line-of-sight obstructed Remote not responding TV frozen |
Make sure that the power cord is correctly connected to both your TV power connector and power outlet. See Connecting power on page 31. You should see an LED in the front of the TV panel when a button on the remote is pressed. If you see no LED activity, try another outlet or check your fuse box. Make sure that no objects (or pets) are obstructing the line-of-sight from the remote control to the remote sensor on the front of your TV. See Aiming the remote control Open the battery compartment and make sure that the batteries are seated in the correct positions (+ and - in the correct positions). See Installing remote control batteries on page 32. Make sure the batteries are fresh and working correctly. Replace the batteries, if necessary If the front LED is not responding, or abnormally bright, disconnect the power cord from the power outlet, wait a few seconds, then reconnect the power cord. |
| Trouble programming your existing universal remote contro |
Remote control may not be programmed correctly Batteries may be dead |
See instructions in Using a universal remote on page 71. For instructions on programing a universal remote control, visit: www.roku.com/universalremote. Refer to the User Guide that accompanied your universal remote control and contact the manufacturer if problems persist Replace dead batteries with new batteries. Refer to the User Guide that accompanied your universal remote control. |
| Symptom | Possible cause | Try this... |
| No power |
Power cord may not be connected correctly Other devices may be interfering |
Make sure that the power cord is correctly connected to both your TV power connector and power outlet. See Connecting power on page 31. You should see an LED in the front of your TV panel when a button on the remote is pressed. If you see no LED activity, try in another outlet or check your fuse box. Unplug the power cord, wait 60 seconds, then plug the cord back in and turn on your TV. Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. After you have determined which device is causing interference, move it further from your TV to eliminate the interference. |
| My TV tuner does not pick up as many over-the-air channels as it should |
Antenna may not be placed optimally Broadcast TV may not be set up |
Adjust the antenna location and rescan. See Scanning for broadcast TV channels again on page 67. Go to Settings > TV inputs. Reception can vary by channel depending on the broadcast power level of a given station. Contact your cable or satellite TV provider. Make sure that the antenna or cable/satellite TV is connected securely to your TV. Try replacing the cable between the antenna/cable or cable/satellite box and your TV. Make sure that Antenna TV is set up. See Setting up Antenna TV |
| One or more channels do not display |
Channels may be blocked or hidden The wrong input may be selected You may need to use the remote control that came with the cable or satellite box |
Make sure that the channels are not blocked. See Blocking unrated programs. Make sure that the channels are not hidden. The channel may have been deleted from the channel list. You can add the channel back to the channel list. See Edit broadcast TV channel lineup Make sure that you have selected the correct input tile for the device or service you are trying to use. See Switching TV inputs If you are using a cable or satellite box, use the remote that came with that box to change channels. |
| I lost my parental control PIN |
Need PIN recovery |
You will need to factory reset your TV, as the PIN cannot be recovered or reset any other way. See Factory reset everything on page 69. Go to Settings > System > Advanced system settings > Factory reset. |
| Some settings cannot be accessed | Not all settings are available for all devices or inputs | If the * icon or a menu option is grayed, you cannot adjust settings for the current video input mode. |
| TV cabinet creaks | This is normal | When your TV is in use, the temperature rises naturally and may cause the cabinet to expand or contract which can cause a creaking noise. This is not a malfunction. |
| Control buttons do not work | TV may be frozen | Unplug the power cord, wait a few seconds, then plug the cord back in and turn on your TV. |
| TV keeps turning off | Sleep timer may be turned on | Make sure that the sleep timer is not turned on. See the Sleep Timer option in Options menu settings on page 51 or Changing time settings |
| Some features are not available | The wrong TV mode may be selected | You may have Set up for store mode when you set up your TV. Store use mode is for retail environments only. In Store use mode, some of your TV’s features are missing or limited. If you selected Set up for store use and you want to change to Set up for home use, you have to reset your TV to the factory defaults. See Factory reset everything on page 69. Go to Settings > System > Advanced system settings > Factory reset. |
| Symptom | Possible cause | Try this... |
| I can’t turn my TV on with the Roku mobile app | Your TV is “asleep” | You will need to use the physical remote button to “wake up” or turn on your TV. |
| I can’t find my TV with the Roku mobile app |
TV and mobile app not on same wireless network TV not powered or working normally |
Make sure that your TV and the mobile app are on the same network.Make sure that your TV and the mobile app are on the same network. Make sure that your TV is connected to a working power outlet and that your TV is turned on. See Connecting power |
| I cannot screen mirror to my TV |
TV on older software Mobile device not supported |
Always keep your TV updated. See Getting system updates. Go to Settings > System > System update. Screen mirroring is a beta feature currently, so a select set of devices will work. |
| Symptom | Possible cause | Try this... |
| I cannot connect to the Internet |
Network connection may not be set up Network name or password may have changed |
If you did not connect to the Internet when you first set up your TV, see But what if I didn’t connect my TV? If your network name or password had changed, you need to update your network connection. See Changing network settings |
| Streaming keeps pausing to load more data |
Wireless LAN not optimized Insufficient broadband speed |
Rotate wireless router slightly. Elevate the router. Turn off other wireless connections. Use 5.0Ghz, if possible. Roku TVs supports dual band. Turn off other wireless connections that may also be using bandwidth. |
| Symptom | Possible cause | Try this... |
| My TV is not displaying the video from the connected CEC device |
Cables may not be connected correctly Picture settings may be incorrect The selected input may be incorrect Connected device may not be a CEC device CEC control may not be set up correctly |
Make sure that the HDMI® cable is connected securely to your TV and the device. Make sure that the device is connected to your TV with an HDMI® cable. Try adjusting your TV picture. See Advanced picture settings Make sure that the correct input tile is selected. See Switching TV inputs Make sure that the device is a CEC device. See the documentation that came with the device for more information. Make sure that your TV has searched for CEC devices. See Discovering connected CEC devices |
| My TV is not playing the audio from the connected CEC device |
Cables may not be connected correctly Volume may be too low or muted TV speakers may be turned off Connected device may not be a CEC device CEC control may not be set up correctly Connected audio device may not be set up correctly |
Make sure that the HDMI® cable is connected securely to your TV and the device. Make sure that the volume on your TV and the device is turned up and not muted. If you want sound to play through your TV speakers, make sure that your TV speakers are turned on. See Turning off the speakers Make sure that the device is a CEC device. See the documentation that came with the device Make sure that your TV has searched for CEC devices. See Discovering connected CEC devices If you are using a home theater system, sound bar, or external speaker system, make sure that it is set to the correct source. If you are using a home theater system, sound bar, or external speaker system and have connected it with a digital audio cable, make sure that you have set up digital audio. See Setting up a digital audio connection. If you connected an ARC audio device to the HDMI 1/ARC jack, make sure that you have turned on the ARC feature. See Enabling HDMI ARC |
| My TV’s remote control does not control the device |
Connected device may not be turned on Line-of-sight obstructed Connected device may not support some or all CEC features CEC control may not be set up correctly |
Make sure that the device is turned on. Make sure that no objects (or pets) are obstructing the line-of-sight from the remote control to the remote sensor on the front of your TV and the device. See Aiming the remote control Depending on the device, all the buttons may not work. The device may not support this feature. See the documentation that came with the device for more information. Make sure that your TV has searched for CEC devices. See Discovering connected CEC devices. If you are trying to control the volume on an HDMI® CEC audio receiver using your TV remote control, make sure that your TV speakers are turned on. See Turning off the speakers. If you are trying to control the volume on an HDMI® CEC audio receiver using your TV remote control, make sure that the system audio control is turned on. See Enabling system audio control |
| The device does not show up in the CEC device list |
Connected device may not be a CEC device Cables may not be connected correctly CEC control may not be set up correctly |
Make sure that the device is a CEC device. See the documentation that came with the device. Make sure that the HDMI® cable is connected securely to your TV and the device. Make sure that the device is connected to your TV with an HDMI® cable. Make sure that your TV has searched for CEC devices. See Discovering connected CEC devices o |
| My device does not turn off when I turn off my TV |
Connected device may not be a CEC device Connected device may not support some or all CEC features CEC control may not be set up correctly |
Make sure that the device is a CEC device. See the documentation that came with the device. The device may not support this feature. See the documentation that came with the device for more information. Make sure that your TV has searched for CEC devices. See Discovering connected CEC devices. Make sure that system standby is turned on. See Enabling system standby |
| My TV does not turn on when I turn on my device |
Connected device may not be a CEC device Connected device may not support some or all CEC features CEC control may not be set up correctly |
Make sure that the device is a CEC device. See the documentation that came with the device. The device may not support this feature. See the documentation that came with the device for more information. Make sure that your TV has searched for CEC devices. See Discovering connected CEC devices. Make sure that 1-touch play is turned on. See Enabling 1-touch play |
