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75
TROUBLESHOOTING
66
• Check your TV’s owner’s manual for information about how it
may be adding letterbox or side bars to the picture.
THE AUDIO AND VIDEO ARE OUT OF SYNC.
• The audio and video may re-sync if you change channels.
• You may be able to re-sync audio and video by pressing the
REPLAY button on the remote control.
• Press the TiVo button to go to the TiVo Central screen, then
press the LIVE TV button to return to live TV.
• Restart your TiVo BOLT. See Restarting the TiVo box for
instructions.
MY TIVO BOLT WAS WORKING, BUT NOW THE
PICTURE IS FROZEN.
• Try changing channels several times.
• Press PAUSE, then PLAY .
• Restart your TiVo BOLT. See Restarting the TiVo box for
instructions.
I DON’T GET A PICTURE NOW, EVEN THOUGH I
HAVE BEEN ABLE TO GET ONE IN THE PAST.
• Your TV may not be set to the correct input. Most TVs have an
input button that says either “TV/Video,” “Input,” or
“Source.” It may be on the TV or on the TV remote control.
Look at your TV and TV remote and try changing the input
setting.
• Check to make sure all of the appropriate cables are firmly
connected to your TiVoBOLT, television, and other audio/
video equipment. For help with your audio/video
connections, see the Setup & Features guide that came with
your TiVo box or Appendix A of this guide.
• Someone in your household may have placed the TiVo BOLT
in Standby mode. To return to normal mode from Standby,
press either the TiVo button or the LIVE TV button on
your TiVo remote control.
MY SHOWS ARE PLAYING IN THE WRONG
LANGUAGE.
• You may have selected the wrong language in the Default
Audio Language setting. To modify this setting, select
‘Settings & Messages,’ then ‘Audio & Video,’ then ‘Default
Language & Audio Description.’
I SEE A GRAY SCREEN WITH A MESSAGE THAT
SAYS “SEARCHING FOR SIGNAL.”
Your TiVo BOLT is having trouble tuning to the channel you are
on. Follow these steps to restore the video:
• Try changing channels. If the message appears on just a few
channels, you may be tuned to a channel to which you do not
subscribe, or you may be experiencing a weak signal on a
channel to which you do subscribe.
• Your CableCARD (M-CARD) decoder may not be installed
properly (does not apply if you are using an over-the-air
antenna to receive programming).
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