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74
TROUBLESHOOTING
66
• Restart network devices. If you have a router or wireless
access point, unplug it, wait a moment, and then plug it back
in.
• Check your Network Settings. Verify that your Network
Settings are correct. See Network settings.
• Update router or home gateway firmware. If your home
network uses a router, home gateway, or wireless access
point, it may need a firmware update. Firmware is a software
program that is loaded onto a hardware device. You can
usually find any updated firmware at the Customer Support
website for the manufacturer of your hardware.
• Check Static IP Address. If you assigned an IP address to your
TiVo BOLT, check that its IP address is unique on your
network. Also, confirm that the first three sets of numbers of
the TiVoBOLT’s IP address are the same as those of other
devices on the network. (For example, if your computer’s IP
address starts with 192.168.1, then your TiVo BOLT’s IP
address must also start with 192.168.1.)
• Restart the TiVo BOLT. See Restarting the TiVo box for
instructions.
WHAT IS A MOCA NETWORK?
In a MoCA (Multimedia over Coax) network, your devices
connect to each other through your cable network -- the same
coaxial cable that brings cable TV to your television set.
If you already have a MoCA network, you can add your BOLT to it
seamlessly! For instructions, see MoCA settings.
To learn more about installing and using MoCA, including how to
secure your MoCA network, visit www.tivo.com/moca.
AUDIO AND VIDEO
HOW CAN I GET THE BEST PICTURE QUALITY?
• Make sure you are using the best video resolution for your TV.
See Video Resolution to learn more.
• Do not connect the unit through a VCR. Video signals fed
through VCRs may be affected by copyright protection
systems and the picture will be distorted on the television.
HOW DO I GET RID OF THE BARS AT THE TOP &
BOTTOM OR SIDES OF THE PICTURE?
Letterbox bars (at the top & bottom) and sidebox bars may be
added to a show by the broadcaster, by the TiVo BOLT, or by
your TV. In some cases, it may be difficult to determine the
source of the bars in order to determine how to eliminate them.
• Set the TiVo BOLT’s Letterbox Color to gray. From ‘Settings
& Messages,’ select ‘Audio & Video Settings,’ then ‘Letterbox
Color.’ Since most broadcasters add black bars, making the
TiVo BOLT bars gray will help you determine the source of
the bars.
• Make sure your TV aspect correction mode is set correctly.
From ‘Settings & Messages,’ select ‘Audio & Video Settings,’
then ‘Aspect Correction Mode.’
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