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66
TROUBLESHOOTING
66
GETTING MORE INFO
TiVo is dedicated to providing you with quality information and
customer service. Got a question? Here’s how you’ll always be
able to find answers:
1. Use this chapter. This chapter contains answers to some of
the most common questions about the TiVo
®
service.
2. Use the help screens on your TiVo BOLT. For general
troubleshooting, go to the TiVo Central
®
screen and select
‘Settings & Messages,’ then ‘Help,’ then ‘Troubleshooting.’
3. Get how-to information online. You’ll always find the latest
information about what you can do with your TiVoBOLT
online at tivo.com.
4. Use online support. Visit TiVo Customer Support online at
tivo.com/support. If you have issues with missing channels,
incorrect channels, or other channel lineup issues,
visit tivo.com/lineup.
5. Call Customer Support. If you still have questions, contact a
TiVo Customer Support agent by calling 1-877-367-8486 (1-
877-FOR-TIVO).
CONNECTING YOUR TIVO BOLT
I DON’T SEE THE WELCOME SCREEN WHEN I PLUG
IN MY TIVO BOLT FOR THE FIRST TIME.
• Make sure cables are connected from the OUT jack of one
device to the IN jack of the next. Never connect OUT to OUT
or IN to IN.
• Make sure your TV is displaying the appropriate video source.
Use the Input, Source, or TV/Video button on your TV’s
remote to change video sources. If you are having trouble
changing the video source, refer to your TV owner’s manual.
• If your TiVo BOLT is connected to an A/V receiver, and you
are having trouble finding the correct input, try connecting
the TiVo BOLT directly to the TV instead.
• The cables you are using to connect your TiVo BOLT to your
TV or other equipment may be damaged or defective. Try
using cables that you know are working properly.
COMPLETING GUIDED SETUP
DO I NEED A NETWORK CONNECTION FOR GUIDED
SETUP?
• Yes. To complete Guided Setup, the TiVo BOLT needs to
connect to the TiVo service. To do this, the you can use a
wired (Ethernet or MoCA) or wireless network connection. As
you choose your connection type, remember that a wired
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