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©2017 Spectrum Brands, Inc.
Troubleshooting: Smart Home Systems
The lock was not removed completely from
another network before being paired with the
new network.
Follow your smart home system’s instructions to remove (exclude/unpair)
the device from any other network. Then, attempt to pair (add/include)
the lock again.
The lock is not close enough to the controller.
Some Z-wave systems require that the lock be within 12" of the
controller during the pairing (inclusion/adding) process. If this is the
case, remove the lock from the door to perform the pairing process
closer to the controller.
Z-Wave
Controller
12"
305 mm
66852 / 01
954
13 / 16
Technical Support
1-866-863-6584
www.kwikset.com
5
A
The lock fails to pair with a smart home system.
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