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Support and Legal
Support Application
Use the Support application on your device to browse User Guides, troubleshooting
guides, and to find information about software updates and other product-related
information.
To Access the Support Application
1
From your Home screen, tap
.
2
Find and tap , then select the required support item.
Connect to the internet when using the Support application for the best available support.
Xperia™ Tips
Using Xperia™ Tips, you can get useful information for your device via notifications, and
learn all you need to get started.
To Enable or Disable Xperia™ Tips
1
From your
Home screen
, tap .
2
Find and tap Settings > Assist.
3
Tap the
Xperia™ Tips
slider.
Help in Menus and Applications
Some applications and settings have help available in the options menu, which is
normally indicated by
in the individual applications.
Running Diagnostic Tests on Your Device
The Xperia™ Diagnostics application can test a specific function or run a full diagnostic
test to check if your Xperia™ device is working properly.
Xperia™ Diagnostics can:
•
Assess potential hardware or software issues on your Xperia™ device.
•
Analyze how well applications perform on your device.
•
Log the number of dropped calls during the previous 10 days.
•
Identify installed software and provide useful details about your device.
The Xperia™ Diagnostics application is pre-installed on most Android™ devices from Sony. If
the Diagnostics option is not available under Settings > About phone or from the TOOLS
menu in the Support application, you can download a light version using the Play Store™
application.
Restarting, Resetting, and Repairing
You can force your device to restart or shut down if it stops responding or won't restart
normally. No settings or personal data get deleted.
You can also reset your device to its original factory settings. This action is sometimes
necessary if your device stops functioning properly, but note that if you want to keep any
important data, you should first back up this data to a memory card or other non-internal
memory. For more information, see
Backing Up and Restoring Content
on page 40.
If your device fails to turn on or you want to reset your device’s software, you can use
Xperia™ Companion to repair your device. For more information on using Xperia™
Companion, see
Xperia™ Companion
on page 37.
If you are sharing a device with multiple users, you may need to log in as the owner, that is,
the primary user, to reset your device to its original factory settings.
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