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! Troubleshooting guide
Experience Cause Action
Mismatch of time alignment - a user may hear
a short period of programming replayed or an
echo, stutter or skip.
The radio stations analog and digital volume is
not properly aligned or the station is in ballgame
mode.
None, radio broadcast issue. A user can contact
the radio station.
Sound fades, blending in and out.
Radio is shifting between analog and digital
audio.
Reception issue. May clear-up as the vehicle
continues to be driven. Turning the indicator of the
HD Radio
TM
off will change the radio mode to
analog audio.
Audio mute condition when an HD2/HD3
multicast channel had been playing.
The radio does not have access to digital
signals at the moment.
This is normal behavior, wait until the digital signal
returns. If out of the coverage area, seek a new
station.
Audio mute delay when selecting an HD2/
HD3 multicast channel preset.
The digital multicast content is not available until
HD Radio
TM
broadcast can be decoded and
make the audio available. This takes up to 7
seconds.
This is normal behavior, wait for the audio to
become available.
Text information does not match the present
song audio.
Data service issue by the radio broadcaster.
Broadcaster should be notified. Complete the form;
www.ibiquity.com/automotive/report_radio
_station_experiences.
No text information shown for the present
selected frequency.
Data service issue by the radio broadcaster.
Broadcaster should be notified. Complete the form;
www.ibiquity.com/automotive/report_radio
_station_experiences.
The “Acquiring” caution message appears
when the system attempts to acquire digital
transmission.
When acquiring digital data while receiving a
digital broadcast and SPS station.
. When the reception in digital of the SPS station
is confirmed.
. When the system determined that the SPS
station could not be received.
. When the SPS broadcast is ended (stopped) by
the radio station while receiving SPS.
Audio/Audio set
– CONTINUED –
5-35
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