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26
Service Information
If service is required, call your authorized service agency.
Have the following information readily available:
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to
have service problems, contact 1-888-845-4641, or write to:
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930
Record the information indicated below. You will need it if service is ever required.
The model and serial number for your range can be found by opening door and looking under the control panel.
Record the following information indicated below. You will need it if service is ever required.
Model no. _____________________ _______________ Serial no. __________________________________________
Date of purchase ______________________________ Date installed ______________________________________
Dealer’s name _______________________________________________________________________________________________
Address ____________________________________________________________________________________________________
___________________________________________________________________________________________________________
If service requires installation of parts, use only authorized parts to insure protection under the warranty.
KEEP THIS MANUAL FOR FUTURE REFERENCE.
Problem Possible Cause and/or Remedy
Range will not function. Range is not connected to electrical power: Have electrician check power circuit breaker, wiring,
and fuses.
Broil does not work. Temperature control knob is rotated too far past broil position.
Oven light will not work. Light bulb is burned out.
Range is not connected to power.
Oven is not clean after self-clean cycle Temperature control kob not rotated all the way past clean until it stops.
Door will not open after self-clean cycle Oven is still in self-clean mode. If oven is hot, door latch will release when safe temperature is
reached.
Oven does not operate in self-clean Door is not shut tight enough for automatic door latch to lock.
Troubleshooting
Material Compatibility Detector - Induction Ranges
If the pan’s material or its dimensions are not suitable, the pan indicator will ash and the unit will not cycle on.
Small Object Detector - Induction ranges
The induction range will not recognize any object or utensil smaller than 2 inches in diameter. For best results, use pans that are between 5” (13
cm) and 12” (31 cm) in diameter.
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