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23
TROUBLESHOOTING – WASHER (CONT.)
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Not cleaning or
removing stains (cont.)
Not using HE detergent or using
too much HE detergent.
The suds from too much detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions based
on load size and soil level.
Not using correct cycle for fabric
type.
Use a higher soil level cycle option and warmer wash temperature to
improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide” to
match your load with the best cycle.
Not using dispensers. Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overlling.
Do not add products directly to load.
Not washing like colors together. Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Incorrect dispenser
operation
Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser. Use only fabric
softener in the fabric softener dispenser.
Fabric damage Sharp items were in pockets
during wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have
tangled.
Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if load
is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only one or two additional garments after washer is started.
Liquid chlorine bleach may have
been added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser (on some
models) when loading and unloading washer.
Garment care instructions may
not have been followed.
Always read and follow garment manufacturer’s care label instructions.
See the “Cycle Guide” to match your load with the best cycle.
Odors Monthly maintenance not done as
recommended.
See “Washer Care” in “Washer/Dryer Maintenance.”
Unload washer as soon as cycle is complete.
Using too much detergent.
Be sure to measure correctly. Always follow the manufacturer’s directions.
See “Washer Care” section.
Lid Lock light is
ashing
The lid is not closed. Close the lid. The washer will not start with the lid open.
A cycle was stopped or paused
using the Start/Pause button.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding
clothes. Do not add packet to dispenser. Follow the manufacturer’s
instructions to avoid damage to your garments.
Washer pumps out
water before nishing
cycle
Lid is left open for more than
10 minutes.
Make sure lid is closed before starting a cycle and/or during
prewash (soak).
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