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22
TROUBLESHOOTING – WASHER (CONT.)
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Clothes not completely
covered with water
This washer uses much less water
than traditional top-load washers.
Clothes may not be completely covered with water.
Dry spots on load after
cycle
This washer uses much less water
than traditional top-load washers.
Wash a smaller load, or run the Heavy Duty cycle.
High spin speeds extract
more moisture than traditional
top-load washers.
The high spin speeds combined with airow during the nal spin
can cause items near the top of the load to develop dry spots during
the nal spin. This is normal.
Washer may be tightly packed. Use the Bulky Items cycle for a higher water l. See “Cycle Guide” to
match your load with the best cycle.
Added extra garments to the load
after the sensing/ll phase.
Add only one or two additional garments after washer has started.
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply. Check that hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have
both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy-saving controlled
wash temperatures.
This washer uses cooler wash and rinse water temperatures than your
previous washer. This includes cooler hot and warm washes.
Load not rinsed Check for proper water supply. Check that hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water owing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using
too much HE detergent.
The suds from too much detergent can keep washer from operating
correctly. Always measure detergent and follow detergent directions
based on load size and soil level.
Washer not loaded as
recommended.
The washer is less efcient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall. Load
with dry items only.
The washer will not rinse well if tightly packed. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only one or two garments after washer has started.
Residues remaining on
the load after washing
Sand, pet hair, lint, remaining
detergent, bleach, and other
residues may require additional
rinsing.
Select the Heavy Duty cycle.
Load is tangling Washer not loaded as
recommended.
See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed; however,
items will be wetter than those using a higher speed spin.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the recommended
cycle for the type of garments being washed.
Not cleaning or
removing stains
Added more water to washer.
Washer senses load size and adds correct amount of water. This is normal
and necessary for clothes to move. It is normal for the wash load to be below
the water line. Extra water, added manually, results in less effective cleaning.
Washer not loaded as
recommended.
Washer is less efcient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall. Load
with dry items only.
Add only one or two garments after washer has started.
Adding detergent on top of load. Add detergent, Oxi products, and color-safe bleach to the bottom
of the basket before adding the load items.
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