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21
TROUBLESHOOTING – WASHER (CONT.)
In the U.S.A. In Canada
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer won’t run or ll,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to ll
appropriately) (cont.)
Check proper electrical supply. Plug into a grounded outlet or reconnect power.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Normal washer operation. Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer may be tightly packed. Remove several items and rearrange load evenly in basket. Close lid
and press the START/PAUSE button.
Do not add more than one or two additional items after cycle has
started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
Washer not draining/
spinning, loads are still
wet, or spin light remains
on (indicating that the
washer was unable to
pump out water within
10 minutes)
Small items may have been
caught in pump or between
basket and tub, which can
slow draining.
Empty pockets and use garment bags for small items.
Used a cycle with a low spin
speed.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/spin speed for
your garment. To remove extra water in the load, select Drain & Spin.
Load may need to be rearranged to allow even distribution of the load
in the basket.
The washer may be tightly
packed or unbalanced.
Tightly packing or unbalanced loads will not allow the washer to spin
correctly, leaving the load wetter than normal. Evenly arrange the wet
load for balanced spinning. Select the Drain & Spin cycle to remove
excess water. See “Using Your Washer” for loading recommendations.
Check plumbing for correct
drain hose installation. Drain
hose extends into standpipe
farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the oor. Remove any clogs from drain hose.
Too much detergent causing
suds to slow or stop draining
and spinning.
Always measure and follow detergent directions for your load.
To remove extra suds, select Quick Wash. Do not add detergent.
Water level seems
too low, or the washer
appears to not ll
completely
The top of the agitator is much
higher than the highest water
level.
This is normal and necessary for clothes to move freely.
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