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20
TROUBLESHOOTING – WASHER
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or see
“Using Your Washer”
section.
Feet may not be in contact with
the oor and locked.
Front and rear feet must be in rm contact with oor, and washer/dryer
must be level to operate properly. Jam nuts must be tight against the
bottom of the cabinet.
Washer/dryer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4" (19 mm)
piece of plywood under your washer/dryer will reduce sound.
See “Level the Washer/Dryer” in Installation Instructions.
Load could be unbalanced. Load dry items in loose heaps evenly around basket wall. Adding
wet items to washer or adding more water to basket could unbalance
washer.
Do not tightly pack. Avoid washing single items.
Use Bulky Items cycle for oversized, non-absorbent items such as
jackets and small comforters. See “Cycle Guide.”
See “Washer Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Noises
Clicking or metallic
noises
Objects caught in washer drain
system.
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to
call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as nal amounts of water
are removed during the Drain & Spin cycle.
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started the
washer. This is normal.
Whirring Basket deceleration may be
occurring.
You may hear the whirring sound of the basket decelerating. This is
normal.
Water Leaks
Check the following for
proper installation:
Washer not level. Water may splash off basket if washer is not level. Check that load is
not unbalanced or tightly packed.
Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Make sure all four ll hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for
leaks or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets.)
Washer not loaded as
recommended.
Improper loading can cause basket to be out of alignment and
cause water to splash off tub. See “Using Your Washer” for loading
instructions.
Washer not performing as expected
Not enough water
in washer
Load not completely covered
in water.
Use Bulky Items cycle for higher water ll. See “Cycle Guide” to match
your load with the best cycle.
Run Clean Washer with affresh
®
cycle to optimize the water level and
wash performance due to soil buildup in washer basket.
Washer won’t run or ll,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to ll
appropriately)
Check for proper water supply. Both hoses must be attached and have water owing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.
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