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8-21
TROUBLESHOOTING
Contents
Transmission does
not take place.
Does the job status screen (completed
jobs) or a transaction report indicate that
the transmission was not successful?
Perform the transmission again.
If the transmission is still not successful after recalling is
performed as set in "Recall in Case of Line Busy" or
"Recall in Case of Communication Error", the
transmission failure will be indicated in the job status
screen and the transaction report.
➞ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Send Settings" >
"Recall in Case of Line Busy"
➞ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Send Settings" >
"Recall in Case of Communication Error"
Did you place a long size original on the
document glass when it is scanned?
Place originals in the document feeder tray of the
automatic document feeder.
A long size original cannot be scanned from the
document glass.
Did you place an original that is folded? Following the instructions in the display, unfold the
original, place it in the automatic document feeder
again, and rescan.
Are the sub-address and passcode
correct?
(When using F-code communication)
Check with the operator of the other machine to
make sure that the sub-address and passcode are
correct.
Have functions been disabled by the
administrator?
Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
The transmitted fax
prints out blank at the
receiving side.
Is the original placed face up or face
down correctly?
Place the original correctly and send the fax again.
When using the document glass, the original must be
placed face down. When using the automatic document
feeder, the original must be placed face up.
If the receiving machine is using thermal
paper, was the thermal paper loaded
with the wrong side out?
Check with the operator of the other machine.
Transmission does
not begin at the
specified time.
Is the machine's clock set to the correct
time?
Set the clock to the correct time.
➞ System Settings > "Default Settings" > "Clock" >
"Clock Adjust"
Is a transmission in progress? If another transmission is in progress when the specified
time arrives, the timer operation will begin after that
transmission is finished.
Problem Point to check Solution
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