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• 31 •
TROUBLESHOOTING
Machine Actions Causes Solutions
The machine does not turn on. The machine is not connected to the electric net-
work.
Connect the machine to the electric network.
The co ee is not hot enough The cups are cold. Preheat the cups with hot water.
No hot water or cappuccino comes out. The milk group is clogged. Clean the milk group.
Make sure that the machine is turned o and has
cooled before performing this operation.
The co ee has not enough crema.
(See note)
The coffee blend is unsuitable, the coffee is not
freshly roasted or the grind is too coarse.
Change co ee blend or adjust the grind as explained in
section "Co ee Grinder Adjustment".
The machine takes a long time to warm up
or the amount of water dispensed from the
wand is too little.
The machine circuit is clogged by limescale. Descale the machine.
The brew group cannot be removed. The brew group is out of place. Turn on the machine. Close the service door. The brew
group automatically returns to the correct position.
The co ee grounds drawer is inserted. Remove the coffee grounds drawer before removing
the brew group.
The machine grinds the co ee beans but
no co ee comes out.
(See note)
There is no water. Fill the water tank and prime the circuit (section "Using
the Machine for the First Time").
The brew group is dirty. Clean the brew group (section "Brew Group").
The circuit is not primed. Prime the circuit (section "Using the Machine for the
First Time").
Rare event that occurs when the machine is auto-
matically adjusting the dose.
Brew a few coffees as described in section “Saeco
Adapting System”.
The dispensing spout is dirty. Clean the dispensing spout.
The co ee is too weak.
(See note)
Rare event that occurs when the machine is auto-
matically adjusting the dose.
Brew a few coffees as described in section “Saeco
Adapting System”.
Co ee is brewed slowly.
(See note)
The co ee grind is too ne. Change co ee blend or adjust the grind as explained in
section "Co ee Grinder Adjustment".
The circuit is not primed. Prime the circuit (section "Using the Machine for the
First Time").
The brew group is dirty. Clean the brew group ("Brew Group" section).
Co ee leaks out of the dispensing spout. The dispensing spout is clogged. Clean the dispensing spout and its holes.
Note: These problems can be considered normal if the co ee blend has been changed or the machine is being installed for
the rst time. In this case wait until the machine performs a self-adjusting operation as described in section "Saeco Adapt-
ing System".
Please contact customer service for any problems not covered in the above table or when the suggested solutions do not
solve the problem.
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