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36
Problem
Check
Explanation and Action
Supercool Chilling
Food in the
lower case
freezes
1
1
Is the lower case set to Supercool
Chilling?
Perform the Supercool Chilling setting.
At the time of purchase, the lower case is not set to
Supercool Chilling.
Page 11
2
1
Is the surrounding temperature 5°C or
less?
Set the temperature of the lower case (when Supercool
Chilling is set) to
“L
”
.
Page 21
3
1
Is the refrigerator compartment's
temperature set to “H”?
Set the temperature of the refrigerator compartment to
“
M” or
“L
”
,
or set the temperature of the lower case (when
Supercool Chilling is set) to
“L
”
.
Page 21
4
1
Have you placed easily frozen food
containing a considerable amount of
moisture in the compartment?
Place food containing a lot of water at the front of the
refrigerator compartment or in a door pocket.
Low-fat and low-sugar foods are likely to freeze easily
when they are stored at the rear of the shelf.
5
1
Are you piling frozen food onto other
food?
Food that touches frozen food may freeze.
The lower case
does not cool
1
1
Is a high temperature set for the
refrigerator compartment?
Set the temperature of refrigerator compartment to “M” or
“H”.
Page 21
2
1
Is the flow of cold air being blocked?
Do not block the area near the air outlet with food. Also, do
not stack items higher than the case.
3
1
Has the Supercool Chilling been set?
Set the Supercool Chilling.
At the time of purchase, the lower case is not set to
Supercool Chilling.
Page 11
4
1
Set the lower case compartment
temperature?
In order to store the food at Supercool Chilling without
freezing it, the compartment temperature may rise
temporarily.
Versa Compartment
Food in the versa
compartment
melts
1
1
When storing ice cream and frozen foods,
did you set the refrigerator to “FRZ•H”?
“SOFT FRZ”, “FRZ•L”, and “FRZ•M” are higher
temperature settings. Set to “FRZ•H”.
Pages 21 - 22
2
2
Did you set
Hot Freezing
after placing hot food inside?
When placing hot food in the compartment, use
Hot Freezing.
Page 15
3
3
Is the versa compartment set to Power
Save Mode?
Cancel Power Save Mode.
Page 24
4
3
When placing hot food in the
compartment, did you place it away
from other food?
Frozen food may thaw if it makes contact with hot food.
Leave space.
5
5
Is food piled up in the upper area?
Leave a gap so that cold air can flow to the ceiling and
between food.
6
6
Has enough time passed after
installation?
The refrigerator takes time to cool completely.
Soft-Freezing
freezes food too
hard
1
1
Is the versa compartment set to “FRZ”?
Set the versa compartment to “SOFT FRZ”.
Pages 21 - 22
2
2
Does the food contain a lot of
moisture?
Foods containing a considerable amount of moisture may
freeze too hard. We recommend leaving the food for about 5
to 15 minutes, placing the other hand on the back of a knife,
and cutting the food by pushing on it. Also, use the setting
“SOFT FRZ•L”.
3
3
Is food freezing the same way as with
“Freezing”?
Food appears to freeze in the same way as with “Freezing”.
Troubleshooting
(Continued)
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