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English - 24
troubleshooting
Check these solutions if you have a problem
with your microwave:
Problem
Solution
The display
and/or the oven
is not working.
Make sure the plug is properly
connected to a grounded outlet.
If the wall outlet is controlled by a wall
switch, make sure the wall switch is
turned on.
Remove the plug from the outlet, wait
ten seconds, and plug it in again.
Reset the circuit breaker or replace
any blown fuses.
Plug a dierent appliance into the
outlet. If the other appliance doesn’t
work, call a qualified electrician to
repair the wall outlet.
Plug the oven into a dierent outlet.
The display
is working,
but the power
won’t come on.
Make sure the door is closed securely.
Check if any packaging material or
anything else is stuck in the door seal.
Check if the door is damaged.
Touch Cancel twice and enter all the
cooking instructions again.
Is the power
going o before
the set time has
elapsed?
If there was a power outage, the time
indicator will display: 88:88.
If no power outage occurred,
remove the plug from the outlet, wait
ten seconds, and plug it in again.
Reset the clock and any cooking
instructions.
Reset the circuit breaker or replace
any blown fuses.
Cooks food too
slowly.
Make sure the oven has its own 20
amp circuit line. Operating another
appliance on the same circuit can
cause a voltage drop. If necessary,
move the oven to its own circuit.
Has sparks or
arcing.
Remove any metallic utensils,
cookware, or metal ties. If using foil,
use only narrow strips and allow at
least one inch between the foil and the
interior oven walls.
The turntable
makes noise
or becomes
stuck.
Clean the turntable, roller ring, and
oven floor.
Make sure the turntable and roller ring
are positioned correctly.
Causes TV
or radio
interference.
This is similar to interference caused
by other small appliances, such as
hair dryers. Move your microwave
(or appliance) away from appliances,
such as your TV or radio.
Vent Motor
suction force is
too weak.
Set the vent mode to high.
The Vent Fan will only operate in low
speed mode while the microwave is
working.
Operating
noise is too
loud.
The MWO makes noise during
operation. This is normal.
If you hear an abnormal sound
continuously, please contact the
Samsung Call Center (1-800-726-
7864).
Problem
Solution
Cook top lamp
is too dim.
Set the lamp brightness level to
high.
Dicult to
replace
Charcoal Filter.
Please refer to the instructions for
replacing the charcoal filter in the
user’s manual.
Turntable
rotates
improperly.
Make sure you have not put too
much food on the turntable.
If the food is too large or too
heavy, the turntable may operate
improperly.
appendix
Specifications
Model number
ME21H706MQ*/AA, ME21K6000AS/AA
Oven Cavity :
2.1 cu ft
Timer : 99
minutes, 99
seconds
Controls : 10
power levels,
including defrost
Power Source :
120 VAC, 60 Hz
Power Output :
1000 Watts
Power
Consumption :
1700 Watts
Net/Shipping
Weight
STS : 59.2 lbs / 65.9 lbs
B / W : 58 lbs / 64.7 lbs
Outside
Dimensions
29
7
/
8
”(W) X 16
15
/
16
”(H) X 18
5
/
32
”(D)
Oven Cavity
Dimensions
22
1
/
8
”(W) X 10
13
/
16
”(H) X 14
27
/
32
”(D)
Shipping
Dimensions
33
3
/
8
”(W) X 20
3
/
4
”(H) X 19
13
/
32
”(D)
Model number
ME21H706MQ*/AC, ME21K6000AS/AC
Oven Cavity :
2.1 cu ft
Timer : 99
minutes, 99
seconds
Controls : 10
power levels,
including defrost
Power Source :
120 VAC, 60 Hz
Power Output :
950 Watts
Power
Consumption :
1500 Watts
Net/Shipping
Weight
STS : 59.2 lbs / 65.9 lbs
B / W : 58 lbs / 64.7 lbs
Outside
Dimensions
29
7
/
8
”(W) X 16
15
/
16
”(H) X 18
5
/
32
”(D)
Oven Cavity
Dimensions
22
1
/
8
”(W) X 10
13
/
16
”(H) X 14
27
/
32
”(D)
Shipping
Dimensions
33
3
/
8
”(W) X 20
3
/
4
”(H) X 19
13
/
32
”(D)
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