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15
Troubleshooting
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Fabric damage Sharp items were in pockets during
wash cycle. Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled.
Tie all strings and straps before starting wash load.
Items may have been damaged
before washing. Mend rips and broken threads in seams before washing.
Fabric damage can occur if load is
tightly packed. Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Use Bulky Items/Sheets or Deep Water Wash cycle for higher
water ll. See the “What’s New under the Lid” section and the
“Cycle Guide” chart to match your load with the best cycle.
Add only 1 or 2 additional garments after washer has started.
Liquid chlorine bleach may have
been added incorrectly. Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Garment care instructions may not
have been followed. Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” chart to match your load
with the best cycle.
Odors Monthly maintenance not done as
recommended. See “Washer Care” in the “Washer Maintenance.” section
Unload washer as soon as cycle is complete.
Using too much detergent. Be sure to measure correctly. Always follow the manufacturer’s
directions.
See the “Washer Care” section.
Locked light is ashing The lid is not closed. Close the lid. The washer will not start with the lid open.
A cycle was stopped or paused
using the Start/Pause button. The washer may still be spinning. The lid will not unlock until
the basket has stopped spinning. This may take several minutes
if washing large loads or heavy fabrics.
Single-dose laundry
packet not dissolving Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before
adding clothes. Do not add packet to dispenser. Follow the
manufacturer’s instructions to avoid damage to your garments.
Washer pumps out water
before nishing cycle Lid is left open for more than
10 minutes. Make sure lid is closed before starting a cycle and/or during
prewash (soak).
First try the solutions suggested here, or visit our website at www.whirlpool.com/product_help
in Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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