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14
Troubleshooting
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Load not rinsed (cont.) Washer not loaded as recommended. Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Use Bulky Items/Sheets or Deep Water Wash cycle for higher
water ll. See the “Cycle Guide” chart to match your load with
the best cycle.
Sand, pet hair, lint, etc.
on load after washing Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Add 2 Rinses to the selected cycle and/or use Heavy Duty or
Deep Water Wash cycle.
Load is tangling Washer not loaded as recommended. See the “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher speed
spin.
Use Bulky Items/Sheets or Deep Water Wash cycle
for higher water ll.
See the “Cycle Guide” to match your load
with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Not cleaning or
removing stains Added more water to washer. Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move. It is normal
for the wash load to be below the water line. Added water lifts
the laundry off the washplate, resulting in less effective cleaning.
Washer not loaded as recommended. Washer is less efcient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 additional garments after washer has started.
Adding detergent on top of load. Add detergent, Oxi products, and color-safe bleach to the
bottom of the basket before adding the load items.
Not using HE detergent or using too
much HE detergent. The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Not using correct cycle for
fabric type. Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide”
to match your load with the best cycle.
Not using dispensers. Use dispensers to avoid chlorine bleach and fabric
softener staining.
Load dispensers before starting a cycle.
Do not add products directly onto load.
Not washing like colors together. Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Incorrect dispenser
operation Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
First try the solutions suggested here, or visit our website at www.whirlpool.com/product_help
in Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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