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61_ Troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTION
Steam from the vent When using the convection
feature, it is normal to see steam
coming out of the oven vent.
• This is normal.
As the number of racks or amount
of food being cooked increases,
the amount of visible steam will
increase.
Burning or oily odor
emitting from the
vent
This is normal in a new oven and
will disappear in time.
• To speed the process, set a self-cleaning
cycle for a minimum of 3 hours.
• See the section on self-cleaning on page
49.
Strong odor An odor from the insulation around
the inside of the oven is normal
for the first few times the oven is
used.
• This is temporary.
Fan noise A convection fan may automatically
turn on and off.
• This is normal.
Oven racks are
difficult to slide.
The shiny, silver-colored racks
were cleaned in a self-cleaning
cycle.
• Apply a small amount of vegetable oil to
a paper towel and wipe the edges of the
oven racks with the paper towel.
Display goes blank. A fuse in your home may be blown
or the circuit breaker tripped.
• Replace the fuse or reset the circuit
breaker.
Display flashes. There was a power failure. • Reset the clock.
Drawer does not
slide smoothly or
drags.
The drawer is out of alignment. • Fully extend the drawer and push it all the
way in. See the page 57.
The drawer is over-loaded or the
load is unbalanced.
• Reduce weight. Redistribute drawer
contents.
Warming drawer will
not work.
A fuse in your home may be blown
or the circuit breaker tripped.
• Replace the fuse or reset the circuit
breaker.
The controls are not set correctly. • See the chapter on using the warming
drawer on page 27.
Excessive
condensation in the
drawer
There is liquid present in the
drawer.
• Remove the liquid.
Uncovered foods. • Cover food with a lid or aluminum foil.
The temperature is set too high. • Adjust the temperature to a lower setting.
Food dries out in
the warming drawer.
Moisture is escaping. • Cover food with a lid or aluminum foil.
The drawer is not fully closed. • Push the drawer in until the latch engages.
NE597R0ABSR_AA_DG68-00431A-04_EN.indd 61 02/01/2014 13:08:42
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