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Problem Possible cause/Solution
There is water on the
floor:
Too much detergent or unsuitable detergent (creates too much
foam) has been used.
• Reduce the detergent quantity or use another one.
Check whether there are any leaks from one of the inlet hose fit-
tings. It is not always easy to see this as the water runs down the
hose; check to see if it is damp.
• Check the water inlet hose connection.
The drain or inlet hose is damaged.
• Change it with a new one.
Unsatisfactory washing re-
sults:
Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to washing.
• Use commercial products to treat the stubborn stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.
The door will not open: The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait until the indicator light for door locked has gone out.
There is water in the drum.
• Select drain or spin programme to empty out the water.
The machine vibrates is
noisy:
The transit bolts and packing have not been removed.
• Check the correct installation of the appliance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
Spinning starts late or the
machine does not spin:
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is redis-
tributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can re-
sume. If, after 10 minutes, the laundry is still not evenly distributed
in the drum, the machine will not spin. In this case ,redistribute the
load manually and select the spin programme.
• Redistribute the laundry.
The load is too small.
• Add more items, redistribute the load manually and then select
the spinning programme.
No water is visible in the
drum:
Machines based on modern technology operate very economically
using very little water without affecting performance.
After the check, activate the appliance. The
programme continues from the point of interruption.
If the problem occurs again, contact the Authorised
Service Centre.
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