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Additional information
Troubleshooting
! Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the points
below and the [FAQ] for the [CDJ-TOUR1] on the Pioneer DJ support site.
http://pioneerdj.com/support/
Sometimes the problem may lie in another component. Inspect the other components and electrical appliances being used. If the problem cannot
be rectified, ask your nearest Pioneer authorized service center or your dealer to carry out repair work.
! This unit may not operate properly due to static electricity or other external influences. In this case, proper operation may be restored by turning the
power off, waiting 1 minute, then turning the power back on.
Problem Check Remedy
Disc cannot be ejected. Is [EJECT/LOAD LOCK] set to [LOCK]?
Press the [PLAY/PAUSEf] button to set the pause mode, then press the
[DISC EJECTh] button.
Set [EJECT/LOAD LOCK] in the [UTILITY] screen (lower screen) to [UNLOCK],
then press the [DISC EJECTh] button.
—
If the [DISC EJECTh] button does not work, insert the pin into the disc force
eject hole to eject the disc.
Playback does not start when disc
is loaded.
Is the disc or file playable? See Usable media on page
5 .
Is the auto cue function activated? Press [AUTO CUE] for at least 1 second to turn cancel the auto cue function.
File cannot be played. Is the file copyright-protected (by DRM)? Copyright-protected files cannot be played.
No sound is produced, or sound is
distorted or noisy.
Are you operating the connected DJ mixer
properly?
Check the operation of the DJ mixer.
Is this unit placed near a TV? Turn the TV’s power off or install this unit and TV away from each other.
Loud noise is produced or playback
stops when a certain disc is played.
Is the disc scratched? Scratched discs may not play.
Is the disc dirty?
Wipe the dirt off the disc. (p. 48 )
File information is not properly
displayed.
Is [LANGUAGE] properly set? Set [LANGUAGE] to the proper language.
Is the information recorded in a language not sup-
ported by this unit?
When creating files using DJ software, etc., record the information in a language
supported by this unit.
Track search operation takes too long. Is the auto cue function activated? Track searching may take some time when there are long silent sections
between tracks.
— If track searching is not possible within 10 seconds, a cue point is set at the
beginning of the track.
Back cue function does not work. Is a cue point set?
Set the cue point (p. 30 ).
Loop play function does not work. Is a cue point set? Set the cue point (p. 30 ).
Settings are not stored in the memory. Has the power been turned off directly after
changing the setting?
After changing settings, wait at least 10 seconds before turning the power off.
USB device is not recognized. Is the USB device properly connected? Connect the device securely (all the way in).
Is the USB device connected via a USB hub? USB hubs cannot be used.
Is the USB device supported by this unit? This player supports USB mass storage class devices.
This player supports mobile devices on which rekordbox (iOS/Android) is
installed.
Is the file format supported by this unit? Check the file format of the connected USB device. For the file formats sup-
ported by this unit, see About USB devices on page
6 .
— Turn the power off then back on.
Cue or loop points are not stored on
storage devices (SD, USB).
Are you trying to store more points than the limit? The maximum number of cue or loop points that can be stored on storage
devices (SD, USB) per disc is 100. For devices other than discs, the maximum
limit is 10 points per track.
If you try to store more points than the limit, [CUE/LOOP POINT FULL] is dis-
played and the points cannot be stored. In this case, delete some points before
storing new ones.
Is the storage device (SD, USB) write-protected? When an SD memory card is write-protected, [CARD PROTECTED] is displayed
and the points cannot be stored. When a USB device is write-protected,
[USB FULL] is displayed and the points cannot be stored. Disable write-protec-
tion then store the points.
Is there enough free space on the storage device
(SD, USB)?
If there is not enough free space on an SD memory card, [CARD FULL] is dis-
played and the points cannot be stored. If there is not enough free space on a
USB device, [USB FULL] is displayed and the points cannot be stored. Free some
space then store the points.
Cue points or loop of tracks stored on
a storage device (SD, USB) are not
displayed.
Was the USB device properly stopped before it
was disconnected the last time?
Points may not be displayed if the SD memory card/USB device is removed
without performing the proper stopping procedure or if this unit’s power is
turned off.
Check that the SD memory card or USB indicator is not flashing before discon-
necting storage devices (SD, USB) or turning this unit’s power off.
En
46
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