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48 TROUBLESHOOTING
Ice & Water
Problem Possible Cause Solutions
Icemaker is
not making
ice
The ice detecting sensor is
obstructed.
Foreign substances or frost on the ice-detecting sensor
can interrupt ice production. Make sure that the sensor
area is clean at all times for proper operation.
The refrigerator is not connected to
a water supply or the supply shutoff
valve is not turned on.
Connect the refrigerator to the water supply and turn the
water shutoff valve fully open.
Icemaker shutoff (arm or sensor)
obstructed.
If your icemaker is equipped with an ice shutoff arm,
make sure that the arm moves freely. If your icemaker
is equipped with the electronic ice shutoff sensor, make
sure that there is a clear path between the two sensors.
Reverse osmosis water ltration
system is connected to your cold
water supply.
Reverse osmosis ltration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to the Connecting the Water
Line section.)
Ice has bad
taste or odor.
Water supply contains minerals
such as sulfur.
A water lter may need to be installed to eliminate taste
and odor problems. NOTE: In some cases, a lter may
not help. It may not be possible to remove all minerals/
odor/taste in all water supplies.
Icemaker was recently installed.
Ice that has been stored for too long will shrink, become
cloudy, and may develop a stale taste. Throw away old
ice and make a new supply.
The food has not been stored
properly in either compartment.
Rewrap the food. Odors may migrate to the ice if food is
not wrapped properly.
The interior of the refrigerator needs
to be cleaned.
See the Maintenance section for more information.
The ice storage bin needs to be
cleaned.
Empty and wash the bin (discard old cubes). Make sure
that the bin is completely dry before reinstalling it.
Icemaker is
making too
much ice.
Icemaker shutoff (arm/ sensor) is
obstructed.
Empty the ice bin. If your icemaker is equipped with an
ice shutoff arm, make sure that the arm moves freely. If
your icemaker is equipped with the electronic ice shutoff
sensor, make sure that there is a clear path between the
two sensors. Reinstall the ice bin and wait 24 hours to
conrm proper operation.
Ice is not
dispensing.
Unable to hear the sound of ice
coming out?
In the control panel, select the modes for cubed ice and
crushed ice alternately to dispense the ice.
Doors are not closed completely.
Ice will not dispense if any of the refrigerator doors are
left open.
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