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47
7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk
is frothed or milk sprays
from the dual spout.
The dual spout is dirty.
T Clean the milk system in the dual
spout (see Chapter 5 ‘Maintenance –
Cleaning the milk system’).
T Dismantle and rinse the dual spout
(see Chapter 5 ‘Maintenance – Disman-
tling and rinsing the dual spout’).
The milk and milk foam
temperature is set too
high.
T Set a lower milk and milk foam
temperature for the product.
Coffee only comes out in
drips when it is being
prepared.
Coffee or ground coffee
has been ground too
finely and is blocking the
system. The water
hardness may not have
been correctly set.
T Put the grinder on a coarser setting
or use coarser ground coffee (see
Chapter 4 ‘Permanent settings in
programming mode – Setting the
consistency of grind’).
T Perform descaling (see Chapter 5
‘Maintenance – Descaling the
machine’).
‘Fill bean container’ is not
displayed although the
bean container is empty.
The bean monitor is dirty.
T Clean the bean container (see
Chapter 5 ‘Maintenance – Cleaning the
bean container’).
Preparation stops,
‘Fill bean container’ is
briefly displayed although
the bean container has
been filled.
The sliding catch for the
bean container has not
been pulled out or has
not been pulled out
completely.
T Open the service cover on the back of
the machine and pull the sliding catch
all the way out (see Chapter 5 ‘Mainte-
nance – Cleaning the bean container’).
‘Fill water tank’ is
displayed although the
water tank is full.
The water tank float is
trapped.
T Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water
tank’).
‘Empty drip tray’ is always
displayed.
The metal contacts of
the drip tray are dirty or
wet.
T Clean and dry the metal contacts on
the back of the drip tray.
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