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8-49
TROUBLESHOOTING
Contents
The finisher does not
operate.
Does a message appear indicating that
you need to remove paper from the
stapler compiler?
Remove all remaining paper from the stapler compiler.
Does the following message appear in
the touch panel?
"Call for service. Code:xx-xx. Finisher
trouble."
*Letters and numbers appear in xx-xx.
Check the connection cable. Remove and then firmly
reinsert the connection cable, and restart the machine.
Stapling does not take
place.
Does a message appear instructing you
to check the staple unit?
Remove jammed staples.
☞ "REMOVING STAPLE JAMS" (page 8-15)
Does a message appear instructing you
to add staples?
Replace the staple cartridge. Do not forget to replace
the staple case.
☞ "REMOVING STAPLE JAMS" (page 8-15)
Is a different width of paper mixed in? To perform mixed size stapling, use paper of the
same width.
Stapling is not possible when paper of different widths
are mixed together. When copying, select [Mixed Size
Original] in the special modes.
Are there more sheets than can be
stapled at once?
For the maximum number of sheets that can be
stapled, see "SPECIFICATIONS" in the Start Guide.
Is a paper size that cannot be stapled
included in the print job?
For the paper sizes that can be stapled, see
"SPECIFICATIONS" in the Start Guide.
Is the paper type setting of the tray
selected in the printer driver set to a
paper type that cannot be stapled?
Check the paper type settings in the machine and select
a tray that has paper that can be used for stapling*.
Click the [Tray Status] button in "Paper Selection" on
the [Paper] tab of the printer properties window and
check the paper type setting of each tray.
* Stapling is not possible on labels, transparency film, or
envelopes. In addition, if "Disable Staple" is selected in
the user type, stapling will not be possible.
Have functions been disabled by the
administrator?
Check with your administrator.
Some functions may have been disabled in the system
settings (administrator).
The stapling position
is not correct.
Is the stapling position set correctly? Check the stapling position setting.
☞ 2. COPIER "OUTPUT" (page 2-35)
Output does not
collect neatly in the
output tray of the
finisher.
Is the paper curled? It may help to turn the paper over in the paper tray.
Stapled output does
not collect neatly.
Is the paper curled? It may help to turn the paper over in the paper tray.
Problem Point to check Solution
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