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17
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are
still wet (cont.)
Washer may be tightly packed or
unbalanced.
Tightly packed loads may not allow the washer to spin correctly,
leaving the load wetter than normal. Evenly arrange the wet load for
balanced spinning. Select RINSE & SPIN to remove excess water.
See “Using Your Washer” for loading recommendations.
Load off balanced. See “Vibration or Off-Balance” in Troubleshooting section for more
information.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4.5"
(114 mm).
Check drain hose for proper installation. Use drain hose
form and securely attach to drainpipe or tub. Do not tape
over drain opening. Lower drain hose if the end is higher than
96" (2.4 m) above the oor. Remove any clogs from drain hose.
Not using HE detergent or using
too much HE detergent.
Suds from regular or too much detergent can slow/stop draining
or spinning. Use only HE detergent. Always measure and follow
directions for your load. To remove extra suds, Select RINSE & SPIN.
Incorrect or wrong wash
or rinse temperatures
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have
both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy-saving controlled wash
temperatures.
ENERGY STAR
®
qualied washers use cooler wash and rinse water
temperatures than traditional top-load washers. This includes cooler
hot and warm washes.
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water owing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can cause the washer to
operate incorrectly.
Use only HE detergent (liquid only in the dispenser). Be sure to
measure correctly.
Always measure detergent and follow detergent directions based on
load size and soil level.
Washer may be tightly packed. The washer is less efcient at rinsing when load is tightly packed.
Load items in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.
Sand, pet hair, lint, etc. on
load after washing
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Add an Extra Rinse to the selected cycle.
Load is tangling Washer not loaded as recommended. Load items in loose heaps evenly around the washplate.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of items being washed.
Wash action and/or spin speed too fast
for load.
Select a cycle with a slower wash action and slower spin speed. Note
that items will be wetter than when using a higher speed spin.
Not cleaning or
removing stains
Wash load not completely
covered in water.
Washer senses load size and adds correct amount of water. This is
normal and necessary for clothes to move.
Added more water to washer. Do not add more water to washer. Adding water lifts the items off the
washplate, resulting in less effective cleaning.
Washer not loaded as recommended. Load items in loose heaps evenly around the washplate.
Add only 1 or 2 additional items after washer has started.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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