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16
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected
Washer won’t run or ll,
washer stops working
Check for proper water supply.
Both hoses must be attached and have water owing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Washer won’t run or ll,
washer stops working
(cont.)
Check proper electrical supply. Plug power cord into a grounded 3-prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Normal washer operation. Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer may be stopped to reduce suds.
Washer may be tightly packed. Remove several items, rearrange load evenly around the
washplate. Close lid, touch and hold START/PAUSE button.
Add only 1 or 2 additional items after washer has started.
Do not add more water to the washer.
Not using HE detergent or using
too much HE detergent.
Only use HE detergent (liquid only in the dispenser). Suds from
regular detergents can slow or stop the washer. Always measure
detergent and following detergent directions based on your
load requirements.
To remove suds, cancel cycle. Select RINSE & SPIN. Touch and hold
START/PAUSE button. Do not add more detergent.
Washer not draining/
spinning, loads are still
wet
Small items may have been caught
in pump or between basket and tub,
which can slow draining.
Empty pockets and use garment bags for small items.
Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles with
high spin speeds. Use the recommended cycle/speed spin for
your item.
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