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15
Troubleshooting
If you experience Possible Causes Solution
Vibration or Off-Balance
Vibration, rocking, or
“walking”
Feet may not be in contact with the
oor and locked.
Front and rear feet must be in rm contact with oor, and washer
must be level to operate properly.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in the Installation Instructions.
Vibration during spinning
or washer stopped
Load could be unbalanced. Load items in loose heaps evenly around the washplate. Adding wet
items to washer or adding more water to basket could unbalance
washer.
Avoid washing single items. Balance a single item such as a rug or
jeans jacket with a few extra items. Redistribute the load, close the
lid, and touch and hold START/PAUSE.
Use Bulky/Sheets Deep Water Wash cycle for oversized, non-
absorbent items such as comforters or poly-lled jackets. Other
items are not appropriate for Bulky/Sheets Normal cycle. See “Cycle
Guide.”
Item or load not suitable for selected cycle. See “Cycle Guide” and
“Using Your Washer.”
Noises – For normal operating sounds, go to www.whirlpool.com/product_help.
Clicking or metallic noises Objects may be caught in washer drain
system.
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to
call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as nal amounts of water are
removed during the spin/drain cycles.
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Whirring Basket may be slowing down. You may hear the whirring sound of the basket slowing down.
This is normal.
Water Leaks
Check the following for
proper installation:
Washer not level. See Installation Instructions for details on how to level your washer.
Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Make sure all four ll hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks or
clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets.)
Washer not loaded as
recommended.
An unbalanced load can cause basket to be out of alignment and
cause water to splash off tub. See “Using Your Washer” for loading
instructions.
Washer not performing as expected
Not enough water
in washer
Load not completely covered
in water.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load
sizes and adds correct amount of water for optimal cleaning. See
“What’s New under the Lid.”
IMPORTANT: Do not add more water to washer. Adding water lifts the
items off the washplate, resulting in less effective cleaning.
Run clean washer cycle to optimize the water level and
wash performance.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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