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Other problems
Problem Possible cause Solution
Food has frozen
together or to the
wall.
The food packaging was
not dry when loaded in the
freezer.
^
Use a blunt instrument
(such as a spoon handle)
to carefully pry them
apart.
There is no acoustic
alarm although the
door has been open
for a long time.
This is not a fault. The alarm
tone has been turned off in
settings mode (see
"Selecting additional
settings - Acoustic signals").
None
The appliance
cannot be turned
off.
The safety lock is activated.
The 0 symbol is lit up in the
display.
^
Turn off the safety lock
(see "Selecting settings -
deactivating the safety
lock").
The external walls
of the appliance feel
warm.
This is not a fault. The
warmth created by the
evaporator is used to
prevent condensation.
None
The floor of the
refrigerator section
is wet.
The drain hole is blocked.
^ Clean the condensate
channel and the drain
hole.
Frequently asked questions
70
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