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11
TECHNICAL TROUBLESHOOTING GUIDE
Malfunction description Causes Solution
Any indicator lamp off and
no heating.
Rice cooker not plugged.
Verify the main plug is well
engaged in the product body.
Any Indicator lamp off and
heating.
Problem of The connection
of the indicator lamp or
Indicator lamp is damaged.
Send to authorized service
center for repair.
Cooking Indicator lamp off,
keep warm indicator on.
Cook button is not in
cooking position.
Put the cook button in low
position (cooking).
Steam leakage during using.
Lid is badly closed.
Open and close again
the lid.
Micropressure valve not well
positioned or uncomplete.
Stop the cooking (unplug
the product) and check the
valve is complete (2 parts
locked together) and well
positioned.
Lid or micropressure valve
gasket is damaged.
Send to authorized service
center for repair.
Rice half cooked or overtime
cooking.
Too much or not enough
water compared to rice
quantity.
Refer to IFU for water
quantity.
Rice half cooked or overtime
cooking.
Not sufficiently simmered.
Send to the authorized
service center for repair.
Automatic warm-keeping
fails (product stay in
cooking position, or no
heating).
Send to authorized service
center for repair.
Water leakage on the table.
Dew collector missing or
dew collector overflow.
Empty the dew collector
for each use verify good
positioning of the dew
collector.
Remark: if inner bowl is deformed, do not use it anymore and get a
replacement bowl from the authorized service center for repair.
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