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User Manual
- User Manual - (English)
- Quick Guide - (English)
- Before you start
- Operations
- Maintenance
- Troubleshooting
Table of contents
Owners' Guide Washers and Dryers
Before you start
Initial settings
Run Calibration (recommended)
Calibration ensures accurate weight detection by the washing machine. Make sure the drum is empty before running Calibration.
- Power off, and then power on the washing machine.
- Hold down Temp. and Delay End simultaneously for 3 seconds to enter Calibration mode. The “Cb” message appears.
- Press Start/Pause to run the Calibration cycle.
- The drum will rotate for about 3 minutes. (The direction of the drum rotation may differ depending on the model.)
- When the cycle is complete, “0” appears on the display and the washing machine will turn off automatically.
- The washing machine is now ready for use.
Laundry guidelines
STEP 1 Sort
Sort the laundry according to these criteria:
- Care Label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and rayon.
- Colour: Separate whites from colours.
- Size: Mixing different sized items together in the drum improves the washing performance.
- Sensitivity: Wash delicate items separately for pure, new woollen items, curtains, and silk items. Check the labels on the items.
NOTE
Make sure to check the care label on the clothing, and sort them accordingly before starting the wash.
STEP 2 Empty pockets
Empty all the pockets of your laundry items
- Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as the drum.
Turn clothing with buttons and embroideries inside out
- If trousers or jacket zippers are open while washing, the drum may be damaged. Zippers should be closed and fixed with a string.
- Clothing with long strings may become entangled with other clothes. Make sure to tie the strings before starting the wash.
STEP 3 Use a laundry net
- Brassieres (machine washable) must be placed in a laundry net. Metal parts of the brassieres may break through and tear other laundry items.
- Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become caught around the door. Place them inside a fine laundry net.
- Do not wash the laundry net by itself without other laundry. This may cause abnormal vibrations that could move the washing machine and result in injury.
STEP 4 Prewash (if necessary)
Select the Prewash option for the selected cycle if the laundry is heavily soiled. When selecting the Prewash option, make sure to put powder-type detergent into the main wash compartment.
STEP 5 Determine the load capacity
Do not overload the washing machine. Overloading may cause the washing machine to not wash properly. For the load capacity for the type of clothing, see page 35.
NOTE
When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be reduced. For bedding or bedding covers, the recommended maximum spin cycle speed is 800 rpm, and the load capacity is 2.0 kg or less.
CAUTION
If the laundry is unbalanced and the “Ub” information code is displayed, redistribute the load. Unbalanced laundry may reduce the spinning performance.
STEP 6 Apply a proper detergent type
The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), colour, wash temperature, and degree of soiling. Make sure to use the laundry detergent that is designed for automatic washing machines.
NOTE
- Follow the detergent manufacturer’s recommendations based on the weight of the laundry, the degree of soiling, and the hardness of the water in your local area. If you are not sure about the water hardness, contact a local water authority.
- Do not use detergent that tends to be hardened or solidified. This detergent may remain after the rinse cycle, blocking the drain outlet.
CAUTION
When washing wool using the WOOL cycle, use only a neutral liquid detergent. If used with the WOOL cycle, powder detergent may remain on the laundry and discolour the laundry.
Laundry capsules
To get the best results from using laundry capsules, please follow these instructions.
- Put the capsule in the bottom of the empty drum towards the rear.
- Put the laundry in the drum on top of the capsule.
CAUTION
See other models: RS68N8941SL/EU RS68N8340S9/EU RS50N3913SA/EU RS68N8322S9/SS RS58K6387SL/EU
For cycles using cold water or cycles that complete in less than one hour, it is recommended to use a liquid detergent. Otherwise, the capsule may not dissolve completely.
Detergent drawer guidelines
The washing machine provides a three-compartment dispenser: the left compartment for the main wash, the front-right for fabric softeners, and the rear-right for the preliminary wash.
- Prewash compartment: Apply prewash detergent.
- Main-wash compartment: Apply main-wash detergent, water softener, soaking detergent, bleach, and/or stain removers.
- Softener compartment: Apply additives such as fabric softener. Do not exceed the max line (A).
NOTE The actual appearance of the softener guide may differ with the model.
CAUTION
- Do not open the detergent drawer while the washing machine is operating.
- Do not use the following types of detergent in the drawer:
- Tablet or capsule types
- Ball or net types - To prevent the compartment from clogging, concentrated or highly-enriched agents (fabric softener or detergent) must be diluted with water before being applied.
- When Delay End is selected, do not apply detergent directly into the drum. Otherwise, this may discolour the laundry. Use the detergent drawer when Delay End is selected.
To apply washing agents to the detergent drawer
- Slide open the detergent drawer.
- Apply laundry detergent to the main-wash compartment as instructed or recommended by the manufacturer. To use liquid detergent, see page 31.
- Apply fabric softener to the softener compartment. Do not exceed the max line (A).
Softener is dispensed into the wash during the final rinse.
- If you want to prewash, apply prewash detergent to the prewash compartment as instructed or recommended by the manufacturer.
- Close the detergent drawer.
CAUTION
- Do not apply powder detergent to the liquid detergent guide.
- Concentrated fabric softener must be diluted with water before applied.
- Do not apply main-wash detergent to the softener compartment.
To use liquid detergent (applicable models only)
A First insert the provided liquid detergent guide in the main-wash compartment. Then, apply liquid detergent to the guide below the marked max line (A).
NOTE
- Insert the liquid detergent guide only after you remove the detergent drawer from the washing machine by pressing release lever (A).
- After a wash, some liquid detergent may remain in the detergent drawer.
CAUTION
- Do not use the Prewash function when you use liquid detergent.
- Remove the liquid detergent guide when you use powder detergent.
Operations
Control panel
01 Cycle Selector | Turn the dial to select a cycle. |
02 Display | The display shows current cycle information and estimated time remaining, or an information code when a problem occurs. |
03Temp | Press to change the water temperature for the current cycle. |
04 Spin |
Press to change the spinning speed for the current cycle. The revolutions per minute (RPM) differs with the model.
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05 Options |
Press to select an option from Rinse+, Pre Wash, and Intensive. Press again to deselect.
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06 Delay End |
Delay End lets you set the end time of the current cycle. Based on your settings, the start time of the cycle will be determined by the machine’s internal logic. For example, this setting is useful for programming your machine to finish a wash at the time you normally return home from work.
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07 Soak | Press to activate/deactivate the Soak function. This function helps remove a wide variety of stubborn stains. |
08 Power | Press to turn on/off the washing machine. |
09 Start/Pause | Press to start or stop operation. |
*(Hold 3 sec) : Press and hold for 3 seconds.
Simple steps to start
- Press Power to turn on the washing machine.
- Turn the Cycle Selector to select a cycle.
- Change the cycle settings ( Temp., and Spin) as necessary.
- To add an option, press Options. Use the button again to choose a preferred item.
- The machine provides 2 respective buttons for Soak and Delay End for easy access. If you want to use one of these options, press the corresponding button.
- Press Start/Pause.
To change the cycle during operation
- Press Start/Pause to stop operation.
- Select a different cycle.
- Press Start/Pause again to start the new cycle.
Cycle overview
Standard cycles
Steam Cycles
Steam may not be visible or present during the cycle. This is normal.
Options
Delay End
You can set the washing machine to finish your wash automatically at a later time, choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish.
- Select a cycle. Then change the cycle settings if necessary.
- Press Delay End repeatedly until a desired end time is set.
- Press Start/Pause. The Delay End indicator blinks and the washing machine tumbles the drum to sense the weight of the load if you have selected the COTTON or COTTON cycle. Load sensing is preset and enabled only in these 2 cycles. When complete, the machine displays your set time and the timer starts ticking.
- To cancel the Delay End, restart the washing machine by pressing Power.
Real-life case
You want to finish a two-hour cycle 3 hours later from now. For this, you add the Delay End option to the current cycle with the 3-hour setting, and press Start/Pause at 2:00 p.m. Then, what happens? The washing machine starts operating at 3:00 p.m., and ends at 5:00 p.m. Provided below is the time line for this example.
Settings
Child Lock
To prevent accidents by children, Child Lock locks all buttons except for Power.
- To set the Child Lock function, hold down Temp. and Spin simultaneously for 3 seconds.
- To release the Child Lock function, hold down Temp. and Spin simultaneously for 3 seconds.
NOTE
- In the Child Lock state, you must first release the Child Lock if you want to add detergent or laundry.
- Your setting will be kept even after restarting the machine.
Sound On/Off
You can turn on or off the sound from the washing machine. When this function is set to Off, the melody of cycle completion, and the power-off beep will not sound. However, the other sounds stay active.
- To mute the sound, press and hold Spin and Options for 3 seconds.
- To unmute the sound, press and hold again for 3 seconds.
- Your setting will be kept even after restarting the machine.
Maintenance
Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle.
Eco drum clean
Perform this cycle regularly to clean the drum and to remove bacteria.
- Press Power to turn on the washing machine.
- Turn the Cycle Selector to select ECO DRUM CLEAN.
- Press Start/Pause.
NOTE
- The water temperature for ECO DRUM CLEAN is set to 70 °C, which cannot be changed.
- It is recommended to run the ECO DRUM CLEAN cycle once every 40 washes.
CAUTION
Do not use any cleaning agents for cleaning the drum. Chemical residue in the drum deteriorates the washing performance.
ECO DRUM CLEAN reminder
- The ECO DRUM CLEAN reminder appears on the main screen once every 40 washes. It is advisable to perform the ECO DRUM CLEAN regularly.
- When you first see this reminder, you can ignore the reminder for 6 consecutive washes. From the 7th wash, the reminder no longer appears. However, it appears again on the next 40th wash.
Smart Check
To enable this function, you must first download the Samsung Smart Washer app at the Play Store or the App Store, and install it on a mobile device featuring a camera function.
The Smart Check function has been optimized for Galaxy & iPhone series (applicable models only).
- When the washing machine detects an issue to check, an information code appears on the display. To enter Smart Check mode, press and hold Options and Delay End simultaneously for 3 seconds.
- The washing machine starts the self-diagnosis procedure and displays an information code if a problem is detected.
- Run the Samsung Smart Washer app on your mobile device, and tap Smart Check.
- Put the mobile device close to the washing machine’s display so that the smartphone camera and the washing machine face each other. Then, the information code will be recognized automatically by the app.
- When the information code is recognized correctly, the app provides detailed information about the problem with applicable solutions.
NOTE
- The function name, Smart Check, may differ depending on the language.
- If there is strong reflected light on the washing machine display, the app may fail to recognize the information code.
- If the app fails to recognize the Smart Check code consecutively, enter the information code manually onto the app screen.
Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.
- Power off and unplug the washing machine from the electrical outlet.
- Gently press the top area of the filter cover (A) to open.
- Put an empty, spacious container around the cover, and stretch the emergency drain tube to the container while holding the tube cap (B).
- Open the tube cap and let water in the emergency drain tube (C) flow into the container.
- When done, close the tube cap, and reinsert the tube. Then, close the filter cover.
NOTE Use a spacious container because the water in the drum may be more than expected.
Cleaning
Surface of the washing machine
Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washing machine.
Mesh filter
Clean the mesh filter of the water hose once or twice a year.
- Turn off the washing machine, and unplug the power cord.
- Close the water tap.
- Loosen and disconnect the water hose from the back of the washing machine. Cover the hose with a cloth to prevent water from gushing out.
- Use pliers to pull out the mesh filter from the inlet valve.
- Submerge the mesh filter deeply in water so that the threaded connector is also submerged.
- Dry the mesh filter completely in the shade.
- Reinsert the mesh filter into the inlet valve, and reconnect the water hose to the inlet valve.
- Open the water tap.
NOTE If the mesh filter is clogged, an information code of “4C” appears on the screen
Pump filter
It is advisable to clean the pump filter 5 or 6 times a year to prevent its clogging. A clogged pump filter may reduce the bubble effect.
- Turn off the washing machine, and unplug the power cord.
- Drain the remaining water inside the drum. See the “Emergency drain” section.
- Gently press the top area of the filter cover to open.
- Turn the pump filter knob to the left, and drain off the remaining water.
- Clean the pump filter using soft brushes. Make sure the drain pump propeller inside the filter is unclogged.
- Reinsert the pump filter, and turn the filter knob to the right.
NOTE If the pump filter is clogged, an information code of “5C” appears on the screen.
CAUTION
- Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this may cause a leak.
- Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an operational failure or a leak.
Detergent drawer
- While holding down the release lever (A) inside the drawer, slide open the drawer.
- Remove the release lever and the liquid detergent guide from the drawer.
- Clean the drawer components in flowing water using a soft brush.
- Clean the drawer recess using a soft brush.
- Reinsert the release lever and the liquid detergent guide to the drawer.
- Slide the drawer inward to close it.
NOTE To remove remaining detergent, perform the RINSE+SPIN cycle with the drum being empty.
Recovery from freezing
The washing machine may freeze when it drops below 0 °C.
- Turn off the washing machine, and unplug the power cord.
- Pour warm water over the water tap to loosen the water hose.
- Disconnect the water hose, and soak it in warm water.
- Pour warm water into the drum and leave it for about 10 minutes.
- Reconnect the water hose to the water tap.
NOTE If the washing machine still doesn’t operate normally, repeat the above steps until it operates normally.
Care against an extended time of disuse
Avoid leaving the washing machine unused for an extended time. If this is the case, drain the washing machine and unplug the power cord.
- Turn the Cycle Selector to select RINSE+SPIN.
- Empty the drum, and press Start/Pause.
- When the cycle is complete, close the water tap and disconnect the water hose.
- Turn off the washing machine, and unplug the power cord.
- Open the door to let air circulate through the drum.
Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try the suggestions
Problem | Action |
Does not start. |
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Water supply is insufficient, or no water is supplied. |
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After a cycle, detergent remains in the detergent drawer. |
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Excessive vibrations or makes noise. |
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Does not drain and/ or spin. |
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The door does not open. |
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Excessive suds. |
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Cannot apply additional detergent. |
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Stops. |
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Fills with the wrong water temperature. |
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Load is wet at the end of a cycle. |
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Leaks water. |
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Has odours. |
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No bubbles are seen (Bubbleshot models only). |
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If a problem persists, contact a local Samsung service centre.
Information codes
If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.
Code | Action |
4C |
Water is not supplied.
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4C2 |
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5C |
Water is not draining.
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dC |
Operating the washer with the door open.
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OC |
Water has overflowed.
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LC, LC1 |
Check the drain hose.
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Ub |
Spinning does not work.
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3C |
Check the motor for operation.
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UC |
The electronic control needs to be checked.
Low voltage detected.
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HC |
High temperature heating check.
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1C |
The Water Level sensor is not working properly.
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AC |
Check communications between main and sub PBAs.
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8C |
The MEMS sensor is not working properly.
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AC6 |
Check communications between the main and the inverter PBAs.
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If any information code keeps appearing on the screen, contact a local Samsung service centre.