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39
ENGLISH
TROUBLESHOOTING
This chapter summarizes the most common problems you could encounter
with your machine. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. The
contact details can be found in the warranty booklet packed separately or
on www.philips.com/support.
Machine actions Causes Solutions
The machine does not turn
on.
The machine is not connected to
the electric network.
Connect the machine to the electric
network.
Co ee is not hot enough. The cups are cold. Preheat the cups with hot water.
The drip tray gets lled
although no water is drained.
Sometimes water is drained
automatically by the machine
into the drip tray to manage the
rinsing of the circuits and ensure
optimum machine performance.
This is a standard operating
procedure.
The fast blinking red
light
is always displayed on the
machine.
The co ee grounds drawer was
emptied with the machine o .
The co ee grounds drawer must
always be emptied with the machine
on. Wait until the red
light
starts blinking more slowly before
reinserting the drawer.
No hot water or steam is
dispensed.
The hole of the steam wand is
clogged.
Clean the hole of the steam wand
using a pin.
Caution: Make sure that the
machine is o and has cooled
down before performing this
operation.
The Classic Milk Frother is dirty. Clean the Classic Milk Frother.
Co ee does not have
enough crema.
(See note)
The blend is unsuitable, co ee is
not freshly roasted or the grind is
too coarse.
Change co ee blend or adjust the
grind as explained in the "Adjusting
the Co ee Grinder" section.
The machine takes a long
time to warm up or the
amount of water dispensed
from the wand is too little.
The machine circuit is clogged by
limescale.
Descale the machine.
The brew group cannot be
removed.
The brew group is out of place. Turn on the machine. Close the
service door. The brew group
automatically returns to the initial
position.
The co ee grounds drawer is
inserted.
Remove the co ee grounds drawer
before removing the brew group.
There is a lot of ground co ee
under the brew group.
Co ee is not suitable for automatic
machines.
It may be necessary to change the
type of co ee or the co ee grinder
settings.
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