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49-60806 Rev. 1 27
ENGLISH
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE(S) SOLUTION
Food freezing in the refrigerator Food too close to the air vent at the back of
the refrigerator.
Move the food away from the air vent.
Refrigerator control is set too cold. Move the refrigerator control to a warmer temperature
setting one increment at a time.
Water is leaking from dispenser Glass not being held under the dispenser
long enough after button is released.
Hold the glass underneath the dispenser for 2–3
seconds after releasing the dispenser button. Water
may continue to dispense after the button is released
Air may be present in the water line system,
causing water to drip after being dispensed.
Dispense water for at least 2 minutes to remove air
from system.
My display is showing tc Turbo Cool function is activated. See Controls section
Water filter indicator light
changed color
This is normal. See Water Filter Cartridge - XWF section
Water filter indicator light
remains red even after replacing
the water filter
Water filter indicator must be reset. Press and hold the WATER FILTER pad for 3 seconds.
See Water Filter Cartridge - XWF section.
Water filter indicator light is not
lit
This is normal. The filter cartridge should
be replaced when the replacement indicator
light turns red.
See Water Filter Cartridge - XWF section
Refrigerator doors are not even Doors need realigning. See Level the Refrigerator Doors section.
Baskets stick or jam when
opening or closing
Baskets are too full. To open: remove some of the products from the basket
when opened as far as possible. Readjust the products
left in the basket and try to open the basket again. To
close: readjust products in the basket or remove any
product that is above the rim of the basket and close
the basket.
First try the solutions suggested here to possibly avoid the cost of a service call.
NORMAL OPERATING CONDITIONS
Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer
technology.
• The new high efficiency compressor may run faster and
longer than your old refrigerator and you may hear a high-
pitched hum or pulsating sound while it is operating.
• You may hear a whooshing sound when the doors close.
This is due to pressure equalizing within the refrigerator.
• You may hear the fans spinning at high speeds. This
happens when the refrigerator is first plugged in, when the
doors are opened frequently or when a large amount of
food is added to the refrigerator or freezer compartments.
The fans are helping to maintain the correct temperatures.
• The fans change speeds in order to provide optimal cooling
and energy savings.
• You may hear cracking or popping sounds when the
refrigerator is first plugged in. This happens as the
refrigerator cools to the correct temperature.
• Expansion and contraction of cooling coils during and after
defrost can cause a cracking or popping sound.
• On models with an icemaker, after an ice making cycle, you
may hear the ice cubes dropping into the ice bucket.
• On models with a dispenser, during water dispense, you
may hear the water lines move at initial dispense and after
dispenser button is released.
• The flow of refrigerant through the cooling coils may make
a gurgling noise like boiling water.
• Water dropping on the defrost heater can cause a sizzling,
popping or buzzing sound during the defrost cycle.
• A water dripping noise may occur during the defrost cycle
as ice melts from the evaporator and flows into the drain
pan.
• Closing the door may cause a gurgling sound due to
pressure equalization.
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