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49-60806 Rev. 1 25
ENGLISH
TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
PROBLEM POSSIBLE CAUSE(S) SOLUTION
Refrigerator does not operate Refrigerator in defrost cycle. Wait about 30 minutes for defrost cycle to end.
Controls set to OFF. Set the controls to a lower temperature setting.
Refrigerator is unplugged. Push the plug completely into the outlet.
The fuse is blown/circuit breaker is tripped. Replace fuse or reset the breaker.
Refrigerator is in showroom mode. Unplug the refrigerator and plug it back in.
Vibration or rattling (slight
vibration is normal)
Leveling legs need adjusting. See Level the Refrigerator.
Motor operates for long periods
or cycles on and off frequently.
(Modern refrigerators with
more storage space and a larger
freezer require more operating
time. They start and stop often
to maintain even temperatures.)
Normal when refrigerator is first plugged in. Wait 24 hours for the refrigerator to completely cool
down.
Often occurs when large amounts of food are
placed in refrigerator.
This is normal.
Door left open. Check to see if package is holding door open.
Hot weather or frequent door openings. This is normal.
Temperature controls set at the coldest
setting.
See Controls section
Refrigerator or freezer
compartment too warm
Temperature control not set cold enough. See Controls section
Warm weather or frequent door openings. Set the temperature control one step colder. See
Controls section
Door left open. Check to see if package is holding door open.
Frost or ice crystals on frozen
food (frost within package is
normal)
Door left open. Check to see if package is holding door open.
Too frequent or too long door openings. This is normal.
Divider between refrigerator
and freezer compartments feels
warm
Automatic energy saver system circulates
warm liquid around front edge of freezer
compartment.
This helps prevent condensation on the outside.
Automatic icemaker does not
work
Icemaker power switch is in the OFF position. Set the power switch to the ON position.
Water supply turned off or not connected. See Installing the Water Line section
Freezer compartment too warm. Wait 24 hours for the refrigerator to completely cool
down.
Piled up cubes in the storage bin cause the
icemaker to shut off.
Level cubes by hand.
Ice cubes stuck in icemaker. Turn off the icemaker, remove cubes, and turn the
icemaker back on.
Freezer cooling, fresh food not
cooling
Normal, when refrigerator first plugged in or
after extended power outage
Wait 24 hours for temperature in both compartments
to reach selected temperatures.
Ice cubes have odor/taste Ice storage bin needs cleaning. Empty and wash bin. Discard old cubes.
Food transmitting odor/taste to ice cubes. Wrap foods well.
Interior of refrigerator needs cleaning. See Care and Cleaning section.
Small or hollow cubes Water filter clogged. Replace filter cartridge with new cartridge or with plug.
Slow ice cube freezing Door left open. Check to see if package is holding door open.
Temperature control not set cold enough. See Controls section
Frequent ‘buzzing sound” Icemaker power switch is in the I (on)
position, but the water supply to the
refrigerator has not been connected.
Set the power switch to the 0 (off) position. Keeping it
in the I (on) position will damage the water valve.
Orange glow in the freezer Defrost heater is on. This is normal.
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