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26 49-60806 Rev. 1
ENGLISH
TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
PROBLEM POSSIBLE CAUSE(S) SOLUTION
Water has poor taste/odor Water dispenser has not been used for a long
time.
Dispense water until all water in system is replenished.
Water in first glass is warm Normal when refrigerator is first installed. Wait 24 hours for the refrigerator to completely cool
down.
Water dispenser has not been used for a long
time.
Dispense water until all water in system is replenished.
Water system has been drained. Allow several hours for replenished supply to chill.
Water dispenser does not
work
Water supply line turned off or not connected. See Installing the Water Line section
Water filter clogged. Replace filter cartridge or remove filter and install plug.
Air may be trapped in the water system. Press the dispenser arm for at least two minutes.
Water spurting from
dispenser
Newly-installed filter cartridge. Run water from the dispenser for 3 minutes (about one
and a half gallons).
Water is not dispensed but
icemaker is working
Water in reservoir is frozen. Call for service.
Refrigerator control setting is too cold. Set to a warmer setting.
No water or ice cube
production
Supply line or shutoff valve is clogged. Call a plumber.
Water filter clogged. Replace filter cartridge or remove filter and install plug.
Refrigerator has odor Foods transmitting odor to refrigerator. Foods with strong odors should be tightly wrapped.
Keep an open box of baking soda in the refrigerator;
replace every three months.
Interior needs cleaning. See Care and Cleaning section
Moisture forms on outside of
refrigerator
Not unusual during periods of high humidity. Wipe surface dry.
Moisture collects inside (in
humid weather, air carries
moisture into refrigerator
when doors are opened)
Too frequent or too long door openings. This is normal.
Due to the higher humidity in the refrigerator,
you may on occasion experience fog or small
amounts of moisture in the refrigerator
compartment.
This is normal and may come and go as different food
loads and environmental conditions change. Wipe dry
with a paper towel if desired.
Interior light does not work No power at outlet. Replace fuse or reset the breaker.
LED lights are out Call Service - see Replacing the Lights
Hot air from bottom of
refrigerator
Normal air flow cooling motor. In the
refrigeration process, it is normal that heat be
expelled in the area under the refrigerator. Some
floor coverings are sensitive and will discolor at
these normal and safe temperatures.
This is normal.
Refrigerator never shuts off
but the temperatures are OK
Adaptive defrost keeps compressor running
during door openings.
This is normal. The refrigerator will cycle off after the
door remains closed for 2 hours.
Refrigerator is beeping Door is open. Close door.
Door not closing properly Door gasket on hinge side sticking or folding
over.
Apply paraffin wax to the face of the gasket.
Actual temperature not equal
to Set temperature
Unit just plugged in. Allow 24 hours for system to stabilize.
Door open for too long. Allow 24 hours for system to stabilize.
Warm food added to refrigerator. Allow 24 hours for system to stabilize.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
Drawer does not close by
itself
Leveling legs need adjusting. See Level the Refrigerator
Freezer drawer pops open
when refrigerator door is
closed
This is normal if, after popping open, the freezer
drawer closed on its own.
This indicates that there is a good seal on the freezer
drawer. If the freezer drawer does not automatically
close after popping open, then see the Problem:
Drawer does not close by itself, above.
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