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26
Quick Problem-Solving Tips
When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then refer to the tips below.
If the problem is still not resolved, then contact us.
ISSUES POSSIBLE SOLUTIONS
There is no sound or picture from
the TV
•Checktoseeifthepowercordispluggedintoapoweroutlet.
•Apowerswitchontherightsidebottomedgeofthefrontpanelmustbeturnedon.Pressthe
Power
button on the remote control to activate the unit from 'Standby' mode.
•ChecktoseeiftheLEDlightisonornot.Ifitis,thentheTVisreceivingpower.
I have connected an external
source to my TV and do not see a
picture and/or hear any sound
•Checkforthecorrectoutputconnectionontheexternalsourceandforthecorrectinputconnectiononthe
TV.
•Makesureyouhavemadethecorrectselectionfortheinputmodefortheincomingsignal.
When I turn on my TV, there is a
delay for a few seconds before the
picture appears. Is this normal?
•Yes,thisisnormal.TheTVisinitializingandsearchingforprevioussettinginformation.
The picture is normal but there is
no sound
•Checkthevolumesettings.
•Checkif'Mute'modeissettoOn.
Sound but no picture or black and
white picture
•Ifthepictureisblackandwhite,unplugtheTVfromtheACoutletandreplugitafter60seconds.
•CheckthattheColorissetto50orhigher.
•TrydifferentTVchannels.
The sound and/or picture is
distorted or appears wavy
•AnelectricappliancemaybeaffectingtheTV.Turnoffanyappliancesthatarenearbyandmoveitfarther
away from the TV.
•InsertthepowerplugoftheTVsetintoanotherpoweroutlet.
The sound and picture is blurry or
cuts out
•Ifusinganexternalantenna,checkthedirection,positionandconnectionoftheantenna.
•Adjustthedirectionofyourantennaorresetornetunethechannel.
A horizontal or vertical stripe
appears on the picture and/or the
picture is shaking
•Checktoseeifthereisanapplianceorelectrictoolnearbythatiscausinginterference.
The plastic cabinet makes a
"clicking" type of sound
•The'click'soundcanoccurwhenthetemperatureofthetelevisionchanges.Thischangecausesthe
television cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.
The remote control does not work
•ConrmthatTVstillhaspowerandisoperational.
•Changethebatteriesintheremotecontrol.
•Checkifthebatteriesarecorrectlyinstalled.
Disclaimer: Images throughout this document are for illustrative purposes only and may differ from the actual product.
NOTE
For usage in Mexico , operation of this equipment is subject to the following two conditions : 1 ) it is possible that this device doesn’t
cause any detrimental interference and 2 ) this device must take any kind of interference, including that which may cause its
malfunctioning.