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After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found in the oven. You can make a note of the number of
your appliance and the telephone number of the after-sales
service in the space below to save time should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
Energy and environment tips
Here you can find tips on how to save energy when baking and
roasting and how to dispose of your appliance properly.
Saving energy
Only preheat the oven if this is specified in the recipe or in the
operating instruction tables.
Use dark, black lacquered or enamelled baking tins. They
absorb the heat particularly well.
Open the appliance door as little as possible during cooking,
baking or roasting.
It is best to bake several cakes one after the other. The cooking
compartment is still warm. This may reduce the baking time for
the second cake.
For longer cooking times, you can switch the oven off
10 minutes before the end of the cooking time and use the
residual heat to finish cooking.
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
Automatic programmes
The automatic programmes enable you to prepare food very
easily. You select the programme and enter the weight of your
food. The automatic programme makes the optimum setting.
Ovenware
The automatic programmes are only intended for roasting in
ovenware with a lid. For all programmes, use deep ovenware
with lid. Place the ovenware on the wire rack at level 1.
Suitable cookware
Heat-resistant (up to 300 °C) glass or glass ceramic ovenware,
for example, is suitable.
Unsuitable cookware
Cookware made of unglazed clay and plastic cookware or
cookware with plastic handles is not suitable.
Metal cookware is not suitable.
The microwave is used for some programmes. Metal does not
allow microwaves to pass through. The food will not brown as
much and the meat will not be as well cooked.
Size of the ovenware
The meat should cover about two thirds of the ovenware base.
This will ensure that you get good meat juices.
The distance between the meat and the lid must be at least
3 cm. The meat may expand during the roasting process.
E no.
FD no.
After-sales service O
GB 0844 8928979
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning used
electrical and electronic appliances (waste electrical
and electronic equipment - WEEE). The guideline
determines the framework for the return and recycling
of used appliances as applicable throughout the EU.
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