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Thank you for purchasing the ESF37 Smart
Fitness Scale by Etekcity.
If you have any questions or concerns, please
reach out to our helpful Customer Support Team at
[email protected]. We hope you enjoy your
new scale!
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Table of Contents
Package Contents
Specifications
Safety Information
Function Diagram
Setup
• Before First Use
• App Setup
Using the Smart Scale
• Weighing without the VeSync App
• Weighing with the VeSync App
Using the App
• Add or Switch Users
• More Measurements
• Data Graphs
• Device Settings
Maintenance
• Cleaning the Scale
• Recalibrating the Scale
• Replacing the Batteries
Display Messages
Troubleshooting
Warranty Information
Customer Support
Package Contents
1 x Smart Fitness Scale
3 x 1.5V AAA Batteries (Pre-Installed)
1 x User Manual
Specifications
Weight Capacity 400 lb / 28 st / 180 kg
Increments 0.2 lb / 0.1 kg
Weight Units lb / st / kg
Platform Tempered Glass
Dimensions
11.8 x 11.8 x 1.0 in
(300 x 300 x 24 mm)
Battery 3 x 1.5V AAA batteries
Auto-Off 30 seconds
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9
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10
14
17
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25
25
25
26
27
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Safety Information
General Use
• Check the scale before using. Do not use the
scale if it is damaged in any way.
• Do not strike or bang on the scale, and do not
use the scale if there is a slight crack in the glass.
Due to the nature of tempered glass, the glass
will shatter if there is a slight crack. If you see a
crack, contact Customer Service (page 30).
Please read and follow all instructions and safety guidelines in this manual.
NOTE:
• This scale should not be used to diagnose or treat
any medical condition.
• Scale data should not be used as a substitute for
medical advice from a healthcare professional.
• This scale uses a harmless electrical current to
measure body fat. We do not recommend using
the scale if you use medical electronic equipment
such as a pacemaker. Consult a healthcare
professional before use.
• The glass platform is slippery when wet. Always
make sure the platform and your feet are dry
before stepping onto the scale.
• Place the scale on a hard, flat surface to avoid
tipping.
• To weigh safely and accurately, stand with your
feet shoulder-width apart while on the scale. Do
not stand on the edge of the scale or jump on the
scale.
• Avoid standing on the scale for a long period of
time.
• Do not overload the scale. Maximum weight
capacity is 400 lb (180 kg).
• Keep the scale in a cool area with low humidity.
Keep the scale away from heat sources, such as
ovens or heaters. Store the scale horizontally, not
vertically.
• Not intended for commercial use. Household use
only.
• Handle with care.
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Batteries
• Do not mix new and old batteries.
• If the scale is not in use for a long period of time,
remove the batteries to extend the lifetime of the
scale.
NOTE: This smart scale complies with Part 15 of the
FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
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Function Diagram
A. Platform
B. Display
C. Anti-Skid Padding
D. Battery Compartment
E. Unit Conversion Button
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Top Underside
A
B
E
D
C
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Setup
Push down and lift
Before First Use
1. Open the battery compartment on the underside
of the scale. Remove the included AAA batteries
from the scale.
2. Remove the plastic wrap from batteries, or
remove the insulator strip from the battery
compartment.
3. Replace the batteries. Follow the guidelines in
the battery compartment to match the + and -
terminals.
1.5v - AAA
1.5v - AAA
1.5v - AAA
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App Setup
1. Scan the QR code or search for “VeSync” to
download the app from the Apple App Store
®
or
the Google Play
™
Store.
NOTE: For Android users, you must select Allow to
use VeSync.
2. Open the VeSync app. If you have an existing
account, tap Log In to sign in to your account. If
not, tap Sign Up to create a new account.
NOTE: Due to app updates and improvements, the
contents of this manual may change without notice.
The VeSync app user interfaces may appear slightly
different.
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NOTE: Using the scale on soft surfaces such
as carpets and mats will result in inaccurate
measurements.
Using the Smart Scale
NOTE: Some measurements may not be accurate if
you are pregnant.
Weighing without the VeSync App
1. Place the scale on a hard, flat surface.
2. Step onto the scale. The scale will automatically
turn on and start measuring your weight.
3. Keep standing on the scale until the digits
on the screen flash 3 times with your final
measurement.
NOTE: Press the unit conversion button on the
underside of the scale to change units from pounds
(lb) to stone (st) to kilograms (kg).
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Weighing with the VeSync App
Pairing the Scale with VeSync
1. Tap +. 2. Tap Scales.
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3. Select Etekcity Fitness Scale (ESF37). 4. Make sure your phone’s Bluetooth
®
is on in your
phone settings. Tap Connect.
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3
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5. The app will take a moment to scan for devices.
Tap Etekcity Fitness Scale to connect.
6. If the connection succeeded, go to step 9. If the
connection failed, tap Why couldn’t I connect
to my device? at the bottom of the screen.
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7. After following the Troubleshooting steps,
tap
<
to return to the previous screen.
8. Then tap Search Again.
9. Give your smart scale a unique name, or simply
use the default name.
NOTE:
• You can change the name and picture at any time in
“Device Settings”.
• If you are a new user, you will need to enter physical
information so the scale can calculate body metrics.
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Using the App
1. On the “My Home” screen, tap on the name of
your smart scale.
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2. Step on the scale with bare feet. Keep
standing on the scale for 5–10 seconds. Your
measurements will appear in the VeSync app.
3. The app may ask whether you just measured
your weight. Tap Yes to confirm, or tap Other
Users for more options.
NOTE: If you see a series of zeroes on the scale
display, the scale is measuring your body fat and
sending measurements to the VeSync app.
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4. Choose one of the following:
A. Add or Switch Users (see page 17)
B. More Measurements (see page 18)
C. Data Graphs (see page 19)
D. Device Settings (see page 21)
NOTE: If you’re wearing shoes, the app will only
show weight.
A
B
C
D
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A. Add or Switch Users
NOTE: The smart scale can only track up to 8 users.
If you need to add another user, delete an existing
user first (see Edit Member, page 23).
Select a user by tapping on the profile picture, or
tap to add a new user.
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B. More Measurements
Scroll down for a comprehensive analysis of 12
health metrics that the scale tracks. Tap on any of
the health metrics for more information.
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2. You can view daily, weekly, or monthly progress.
Tap to view your weighing history.
1. Tap Data Graphs.
C. Data Graphs
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3. Tap on any entry to see more information. 4. View the 12 health metrics that the scale tracks.
Tap on any of the health metrics for more
information.
NOTE: To delete, swipe left on an entry.
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In Device Settings, you can customize the following
scale settings:
A. Device Name
B. Icon
C. Weight Unit (see page 22)
D. Members (see page 22)
E. Connect to Fitbit
F. Connect to Apple Health
G. Delete Device (see page 24)
D. Device Settings
NOTE: You can only connect to Fitbit or Apple
Health using the first member profile created on
your VeSync account.
A
B
C
D
E
F
G
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Add Member
1. Tap Add.
2. Enter member information. Tap to save.
Members
Tap to change the weight unit.
Weight Unit
NOTE: If you change the weight unit in the app, the
smart scale will change to match.
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Edit Member
1. Tap on member’s picture to edit information.
2. Tap Save when finished.
3. To delete the member profile, tap in the
upper right corner.
NOTE:
• You cannot delete the first member profile
created on your VeSync account (except by
deleting your VeSync account). You can still delete
any individual weigh-in (see page 20).
• Once a member is deleted, there is no way to
retrieve deleted information.
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Tap Delete Device to delete the scale from your
VeSync app.
Delete Device
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Cleaning the Scale
• Use a slightly damp cloth to clean the surface of
the scale, followed by a soft, dry cloth to wipe
away the remaining moisture.
• Do not use chemical or abrasive cleaning agents
to clean the scale.
Recalibrating the Scale
If the scale has been moved or flipped upside down,
it must be recalibrated to ensure accurate results.
1. Place the scale on a hard, flat surface.
2. Step on the scale with one foot until digits
appear on the display. Then, step off.
3. The scale will show “C” while calibrating, then
“0.0” when complete.
Maintenance
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Replacing the Batteries
The display will show “Lo” when the batteries need
to be replaced.
1. Open the battery compartment on the underside
of the scale.
2. Remove the old batteries and dispose of them
properly.
3. Install 3 new 1.5V AAA batteries. Follow the
guidelines in the battery compartment to match
the + and - terminals.
4. After closing the battery compartment,
recalibrate the scale (see page 25).
1.5v - AAA
1.5v - AAA
1.5v - AAA
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Display Messages
Bluetooth
®
Connection
Change Battery Overload Calibrating
No Bluetooth
®
Connection
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4. Why is my body fat not measured when weighing in?
• Step on the scale with dry, bare feet. Make sure your
feet are on the scale’s conductive areas.
• Make sure Bluetooth
®
is turned on.
• Enter your physical information into the VeSync
app.
1. Why doesn’t the scale turn on?
• Check if the batteries are properly installed. If the
scale is new, make sure to remove the plastic wrap
from the batteries, or remove the insulator strip
from the battery compartment.
2. Why does information flash on the screen and then
disappear?
• The batteries are low and need to be replaced.
3. Why doesn’t the scale connect with the VeSync
app?
• Make sure your phone’s operating system is running
on iOS™ 8.0+ or Android™ 4.3+.
• Download and open the newest version of the
VeSync app.
• Turn on your phone’s Bluetooth
®
(for Android users,
make sure your Location is turned on as well).
• Make sure your scale and phone are within 30 feet
(10 meters) of each other.
• Make sure the scale is not currently connected to
any other phone or device.
• Make sure your phone is not currently connected to
another Bluetooth
®
device.
Conductive
Areas
NOTE:
• If the scale has errors on the display, will not turn off
automatically, or has a problem not listed here, then try
removing the batteries for 3 seconds, then replacing
them.
• To reset the scale, press and hold the unit button for
10 seconds until “CLr” appears on the display. This will
permanently delete any information stored in the scale.
If you still need help, please contact Customer Support
(see page 30).
Troubleshooting
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Warranty Information
Terms & Policy
Etekcity warrants all products to be of the highest quality in material,
craftsmanship, and service, effective from the date of purchase to
the end of the warranty period.
Etekcity will replace any product found to be defective due to
manufacturer flaws based on eligibility. Refunds are available within
the first 30 days of purchase. Refunds are only available to the
original purchaser of the product. This warranty extends only to
personal use and does not extend to any product that has been used
for commercial, rental, or any other use in which the product is not
intended for. There are no warranties other than the warranties
expressly set forth with each product.
This warranty is non-transferrable. Etekcity is not responsible in any
way for any damages, losses, or inconveniences caused by equipment
failure by user negligence, abuse, or use noncompliant with the user
manual or any additional safety, use, or warnings included in the
product packaging and manual.
This warranty does not apply to the following:
• Damage due to abuse, accident, alteration, misuse, tampering or
vandalism.
• Improper or inadequate maintenance.
• Damage in return transit.
• Unsupervised use by children under 18 years of age.
Etekcity and its subsidiaries assume no liability for damage caused
by the use of the product other than for its intended use or as
instructed in the user manual. Some states do not allow this exclusion
or limitation of incidental or consequential losses, so the foregoing
disclaimer may not apply to you. This warranty gives you specific legal
rights, and you may also have other rights which may vary from state
to state.
ALL EXPRESSED AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Additional 1-Year Warranty
You can extend your 1-year warranty by an additional year. Log
onto www.etekcity.com/warranty and enter your order number (for
example, from Amazon or Houzz) to register your new product for the
extended warranty.
If you are unable to provide the order number for your product, please
type a short note in the order number field along with the date you
received your product.
Defective Products & Returns
If your product proves defective within the specified warranty period,
please contact Customer Support via [email protected] with
your order number. Do not dispose of your product before contacting
us. Once Customer Support has approved your request, please return
the unit with a copy of the invoice or your order number.
Product
ESF37 Smart Fitness Scale
Default Warranty Period
1 year
For your own reference, we strongly recommend that you record
your order number and date of purchase.
Order Number
Date of Purchase
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Customer Support
If you encounter any issues or have any questions regarding your new product, please contact our helpful
Customer Support Team. Your satisfaction is our goal!
Customer Support
Etekcity Corporation
1202 N Miller St., Suite A
Anaheim, CA 92806
Toll Free: (855) 686-3835
Email: [email protected]
Support Hours
Mon–Fri, 9:00 am–5:00 pm PST/PDT
*Please have your order confirmation number ready
before contacting Customer Support.
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