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29
Service
Troubleshooting Chart
Oven Problem Possible Causes and Suggested Solutions
Oven door is locked and will not open, even after cooling. Turn the oven off at the circuit breaker and wait five min-
utes. Turn breaker back on. The oven should reset itself
and will be operable.
Oven is not heating. Check circuit breaker or fuse box to your house. Make
sure there is proper electrical power to the oven. Be sure
oven temperature has been selected.
Oven is not cooking evenly. Refer to cooking charts for recommended rack position.
Check “Getting the Most Out of Your Appliance“ for tips
and suggestion.
Baking results are not as expected. Refer to cooking charts for recommended rack position.
Check “Getting the Most Out of Your Appliance“ for tips
and suggestion. Adjust oven calibration if necessary.
See “Oven Temperature Offset“ under “User Settings“.
Food takes longer to cook than expected. The oven is carefully calibrated to provide accurate
results. However, the temperature can be offset if food is
consistently too brown or too light. See “Oven Tempera-
ture Offset“ under “User Settings“.
Food is overcooked. The oven is carefully calibrated to provide accurate
results. However, the temperature can be offset if food is
consistently too brown or too light. See “Oven Tempera-
ture Offset“ under “User Settings“.
Convection Bake/True Convection results are not as
expected.
The oven temperature must be manually reduced by 25
°F. Refer to cooking charts and tips for rack positions,
cooking times and pan selection. Adjust oven calibration
if necessary. See “Oven Temperature Offset“ under
“User Settings“.
Oven temperature is too hot or too cold. The oven thermostat needs adjustment. See “Oven Tem-
perature Offset“ under “User Settings“.
Oven light is not working properly. Replace or reinsert the light bulb if loose or defective.
Touching the bulb with fingers may cause the bulb to
burn out.
Oven light does not turn off. Check for obstruction in oven door. Check to see if
hinge is bent.
Cannot remove lens cover on light. There may be soil build-up around the lens cover. Wipe
lens cover area with a clean dry towel prior to attemping
to remove the lens cover.
Oven is not self-cleaning properly. Allow the oven to cool before running self-clean. Always
wipe out loose soils or heavy spillovers before running
self-clean. If oven is badly soiled, set oven for the maxi-
mum self-clean time.
Clock and timer are not working properly. Make sure there is electrical power to oven.
“E“ and a number appears in display and control beeps. This is a fault code. Follow the instructions in the display.
If the code remains or there are no instructions in the
display, press INFO to display more information (if appli-
cable) and to turn off the beep. If the code is still dis-
played, write down the fault code number, turn off the
oven, and call Service.
With a new oven there is a strong odor when oven is turned
on.
This is normal with a new oven and will disappear after a
few uses. Operating the self-clean cycle also “burns-off“
the smell more quickly.
Control does not react when a key is touched. Be sure that pad is clean. Touch the center of the touch-
pad. Use the flat part of your finger.
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