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en Trouble shooting
24
3 Trouble shooting
Tr oubl e shoot i ng
Faults often have simple explanations.
Before calling the customer service,
please refer to the fault table and
attempt to correct the fault yourself.
Please read through the safety
information at the beginning of these
instructions.
Fault table
Problem Reason Remedial action
The appliance no longer
responds.
Fault in the appliance. Pull out the mains plug, wait
5 seconds, plug it back in.
Coffee or milk froth quality var-
ies considerably.
Build-up of limescale in the
appliance.
Descale the appliance in accordance
with the instructions.
The individually selected
per-cup quantity is not reached.
Coffee dispensing slows to a
trickle or stops completely
The grinding level is too fine. Set a coarser grinding level.
Heavy build-up of limescale in
the appliance.
Descale the appliance as described in
the instructions.
Air in the water filter. Immerse the water filter in water until
no more air bubbles escape, then
insert the filter again.
The quality of the milk froth var-
ies.
The quality of the milk froth
depends on the type of milk or
the plant-based alternative
used.
Optimise the result by selecting your
milk or plant-based alternative as
appropriate.
No coffee dispensed, only
water.
An empty bean container is not
detected by the appliance.
Add coffee beans
Note: The appliance will adjust to the
coffee beans on the next dispensing
process.
The coffee shaft on the brewing
unit is blocked.
Clean the brewing unit. ~ "Cleaning
the brewing unit" on page 21
Beans are not falling into the
grinding unit (beans too oily).
Gently tap the bean container.Possibly
change the type of coffee. When the
bean container is empty, wipe it with a
dry cloth.
Coffee has no “crema”. Unsuitable type of coffee. Use a type of coffee with a higher pro-
portion of robusta beans.
The beans are no longer freshly
roasted.
Use fresh beans.
The grinding level is not suita-
ble for the coffee beans.
Set a finer grinding level.
The coffee is too "acidic". Grinding level set too coarse. Set a finer grinding level.
Unsuitable type of coffee. Use a darker roast.
The coffee is too "bitter". Coffee is ground too fine. Set a coarser grinding level.
Unsuitable type of coffee. Change the type of coffee.
The coffee tastes "burnt". Coffee is ground too fine. Set a coarser grinding level.
Unsuitable type of coffee. Change the type of coffee.
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