User Manual AT&T V341U Motivate Smartphone

• User Manual - (English)

Table of contents

• Getting started
• Basic operations
• Settings
• Getting help
• Apps and entertainment

USER MANUAL

Getting started

The topics in this section will introduce you to your phone, help you get set up with service, provide an overview of the phone screen, and get you started with basic phone operations.

Introduction

The following topics describe the basics of using this guide and your new phone.

About the user guide

Thank you for purchasing your new AT&T MotivateTM Smartphone. The following topics explain how best to use this guide to get the most out of your .phone

Before using your phone

Read the Safety Information Guide that came with your device thoroughly for proper usage.

Accessible services may be limited by subscription contract conditions.

Descriptions in the user guide

Note that most descriptions in this guide are based on your phone’s setup at the time of purchase. Unless otherwise noted, instructions begin from the phone’s Home screen, which is displayed by pressing the Home button .

Screenshots and key labels

Screenshots and other illustrations in this user guide may appear differently on your phone. from your phone’s display.

Other notations

In the user guide, the phone may be referred to either as “phone,” “device,” or “handset.” A microSDTM or microSDHCTM card is referred to as an “SD card” or a “memory card.”

Set up your phone

The following topics give you all the information you need to set up your

Parts and functions

These topics illustrate your phone’s primary parts and key functions.

Battery use

The following topics explain how to care for your phone’s battery.

Charge the battery

Follow these instructions to charge your phone using either the included AC adapter or via USB connection on your computer.

Charge using the AC adapter

1. Connect one end of the data cable to the USB Type-C port located on the bottom of you.r phone

2. Connect the other end to the power adapter.

3. Connect the power adapter to an electrical outlet to fully charge your phone.

• Use the power adapter that comes with your phone; using other adapters may damage your phone.
• Charging your phone with a USB cable connected to a laptop will take longer than with the power adapter.
• The phone will power off automatically when the battery is too low. Charge the phone if this happens. When the battery is critically low, the phone may need a few minutes to build a charge before turning back on. Playing games or performing other activities while charging may drain the battery and cause it to power off.
• The battery will gradually discharge if it is left unused for a long period of time. Before using the phone again, you must recharge it in order to power on and use your phone normally.

Install a SIM/SD Card

Your device uses a nano SIM card. A SIM card is pre-installed, but you may be able to use your previous SIM card. Contact your service provider for more details.

Insert a Nano SIM card

1. Insert a fingernail into the small slot at the bottom right corner of the device and firmly peel back the flexible cover to remove it.

2. On the back of the phone, slide the Nano SIM card into the SIM card slot at the top left with the gold contacts facing down.

Insert a microSD card

With the back cover of the phone removed, slide the SD memory card into the SD slot with the gold contacts facing down to.

Mount an SD card

1. With an SD card inserted, swipe up from the Home screen to access Apps and tap Settings .
2. Tap Storage > SD CARD.
3. Tap MOUNT on the prompted screen.

Unmount an SD card

Always unmount an SD card before removing it from your phone to avoid corrupting or damaging the files on the SD card

1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap Storage > .

Your SD card is now safely unmounted. To use this SD card again, you will need to remove (see below) and mount it again.

Remove an SD card

1. Insert a fingernail into the small slot at the bottom left corner of the device and firmly peel back the flexible cover to remove it.
2. On the back of the phone, slide the microSD card out of the SD card slot at the top right.

Format an SD card

When you insert ab optional SD card for the first time , it is recommended that you format it on your phone

1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap Storage > SD CARD.
3. Tap Menu > Storage settings.
4. Select Format or Format as internal, then tap FORMAT SD CARD .

All data on the SD card will be erased, and the card will be formatted for use on your phone.

Turn your phone on and off

The instructions below explain how to turn your phone on and off.

Turn your phone on

1. Press and hold the Power key until the device turns on.

Turn your phone off

1. Press and hold the Power key.
2. Tap Power off.

Restart your phone

1. Press and hold the Power key.
2. Tap Restart.

Complete the setup screens

Once your service has been activated, you will need to run Setup.The Setup Wizard will appear to guide you through the basic settings on your device.You will be prompted to select the language you want to use, set up your Wi-Fi connection, enter your name, set a screen lock method, sign in to your GoogleTM account, select location services, and more.

Follow the remaining instructions to finish your phone setup.

Use the touch screen

Your phone’s touch screen lets you control actions through a variety of touch gestures.

Tap or touch

Tap or touch with your finger to type characters into the on-screen keyboard, select and open applications and settings, or press on-screen buttons.

Touch and hold

Touch and hold an item to view available options (for example, a contact or link in a Web page) or to move icons or widgets.

Rotate*

Rotate the phone sideways to automatically change the screen orientation from portrait to landscape. When entering text, you can turn the phone sideways to bring up a bigger keyboard. See “Touch screen keyboards” on page 36 for more details.

Swipe or slide

Quickly drag your finger vertically or horizontally across the screen to swipe or slide.

Drag

Touch and hold your finger with slight pressure, then move your fingers slowly across the screen to drag. While dragging, do not release your finger until you have reached the target position.

Pinch and spread

Use your thumb and forefinger in a pinching motion on your screen to zoom out, or spread them to zoom in when viewing a picture or a web page. (Move fingers inward to zoom out and outward to zoom in).

Basic operations

The following topics outline basic features and operations of your phone.

Home screen and Apps list

Most of your phone’s operations originate from the Home screen or the Apps applications) list.

1. From any screen, press the Home button to display the Home screen.
2. From the Home screen, swipe up to access the Apps list.

For information about using the Home screen, see “Home screen basics” on page 43.

Select options and navigate screens

Tap icons, on-screen buttons, and other items to open or activate the assigned function.

• Tap the Back button to return to the previous screen.

Recent applications

View your recently used applications by tapping the Recent Apps button

Switch between recently opened apps

You can easily switch between the apps you’ve recently opened.

• Tap the Recent Apps button to see your recently-opened apps.

1. To close an app, swipe the app screen upwards.
2. To close all of the apps and clear the list, swipe all the way to the left and tap CLEAR ALL.

You can tap the Recent Apps button twice to quickly switch between the two most recently used apps.

Phone settings menu

You can customize your phone’s settings and options in the Settings menu.

There are two ways to access the Settings menu:

• From the Home screen, swipe up to access Apps and tap Settings .
• From any screen, drag the Status bar down twice and tap Settings .

For more information, see “Basic settings” on page 123.

Portrait and landscape screen orientation

The default orientation for your phone’s screen is portrait (vertical), but many apps will change to landscape orientation (horizontal or widescreen) when the phone is rotated sideways.

Turn screen rotation on or off

• Drag the Status bar down and tap Auto-rotate to turn it on or off.
• You can also set the rotation option from the settings menu. From the Home screen, swipe up to access Apps and tap Settings . Tap Display > Advanced > Auto-rotate screen and slide the switch to the On or Off position to activate or deactivate screen rotation.

Capture screenshots

There are two ways to capture a screenshot:

• Press and hold the Power key and Volume down key at the same time to capture a screenshot of the current screen.
• Touch and hold the Power key from the screen you want to capture, and tap Screenshot in the popup menu.

Your screenshots will be stored in the Screenshot folder of the Gallery app.

Applications

The following topics describe how to access the Apps list and launch applications on your phone.

Launch apps

All installed apps can be accessed and launched from the Apps list.

1. From the Home screen, swipe up to access the Apps list.
2. Tap an app icon to launch the app.

Work with apps

Group app folders

1. From the Home screen touch a group app folder to open and tap an app shortcut to launch the app.
2. To add more apps to the folder, drag each app over to the folder. See "Add folders to the Home screen” on page 50.

Control app permissions

The first time you open an app , you'll be asked to grant permissions to access certain data or features. This ensures that you have full control of which apps have authorized access.

If you don’t want to grant access for an app, choose DENY. If you choose DENY in a trusted app, you may not be able to use the app or access all the functions. To modify permission settings, follow the steps below:

1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap > Advanced > Permission manager.
3. Select a category. Tap the app you want to modify permissions for and select Allow or Deny to adjust the permission settings.

Set default apps

You can choose default apps for web browsing, text messaging, and more.

1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap App & notifications > Default apps.
3. Choose your default web browser, phone app, messaging app, and more.

Choose default apps

Some actions can be performed with more than one app. When performing

You can choose to use an app only this time by tapping JUST ONCE, or tap ALWAYS to set that app as the default.

You can change the default app at any time in the Settings menu.

1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap App & notifications > Default apps.

To change the default app for opening links, continue with the steps below:

1. Tap App & notifications > Default apps > Opening links.
2. Tap the app you want to set and tap Open supported links.
3. Choose Open in this app to set this app as the default to open when you tap a link. You can also choose Ask every time or Don’t open in this app according to your preference.

Disable an app

You can disable some default apps which can’t be uninstalled to avoid them running in the background and downloading . data.

1. From the Home screen, swipe up to access Apps, and tap Settings .
2. Tap App & notifications > SEE ALL APPS.
3. Tap the app you want to disable to access App info screen.
4. Tap DISABLE.

Apps list

The Apps list expands to include any apps you download and install on your phone. The following table outlines the primary apps that have been preinstalled on your phone.

Phone number

Follow the instructions below to view your phone number.

1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap About phone .
3. You will see the phone number listed under Phone number.

Airplane mode

Airplane mode turns off all functions that emit or receive signals while leaving your phone on so you can use apps that don’t require a signal or data.

To turn on Airplane mode

1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap Network & internet > Advanced > Airplane mode.
3. Slide the switch to the On position to activate Airplane mode.

You will see the Airplane mode icon in the Status bar.

To turn off Airplane mode

1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap Network & internet > Advanced > Airplane mode.
3. Slide the switch to the Off position to deactivate Airplane mode.

Your phone’s wireless connection feature will be restored.

Enter text

You can type on your phone using one of the available touch screen keyboards or Google Voice Typing.

Touch screen keyboards

Your phone offers Google touch screen keyboards for entering text. The keyboard appears automatically on-screen when you tap a text entry field, and can be used in either portrait or landscape mode. You can also use Google Voice Typing to enter text using your voice. See “Google Voice Typing” on page 37 for details.

Google keyboard

The Google keyboard offers a traditional QWERTY keyboard setup for entering text by tapping keys (like on a computer), along with options that allow you to enter text faster and more accurately, such as continuous key input, personalized usage dictionaries, and more.

Access Google keyboard settings

1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap System > Languages & input > Virtual keyboard > Gboard.

Google Voice Typing

Google Voice Typing uses Google Voice recognition to convert speech to text.

Tips for editing text

Your phone has many options to make entering text easier, including copying, cutting, and pasting text, using voice-to-text input, customizing the user dictionary, using predictive text, and more.

To edit text you have already entered

1. Touch and hold or double-tap the text you would like to edit.
2. Drag the tabs to adjust the highlighted selection.
3. The following options will appear: Cut, Copy,Paste (if you have text copied on the clipboard),Share, and Select all (if there is more than one word available to select).

To insert new text

1. Touch where you want to type, or touch and hold a blank space.The cursor will blink and the tabs will show. Drag the tab to move the cursor.
2. Tap the tab to view the pop-up menu, then tap Paste to insert any text you have previously copied.

Google account

You will need a Google account to access several phone features, such as Gmail, Duo, and Google Play Store. Enter your Google account information to access Google apps. These apps sync between your phone and your online Google account.

Create a Google account

If you do not already have a Google account, you can create one online or using your phone.

Create a Google account online

1. Using a computer, visit google.com.

2. On the main page, click Sign in > Create account > For myself.

3. Follow the prompts to set up your account:

a. Enter your first and last name, a desired username/Gmail address, and create and confirm a password.

b. Add a phone number or secondary email for security (optional).

c. Enter basic personal information.

4. Tap I agree to accept Google’s Privacy and Terms and finish your Google account setup.

Create a Google account using your phone

1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap Accounts > Add account.
3. Tap Google and then tap Create account > For myself.

4. Follow the prompts to set up your account. Tap Next to proceed between steps, which may include:

a. Enter your basic information such as first and last name.

b. Enter a desired username/Gmail address.

c. Create and confirm a password.

d. Add a phone number for security, or tap Skip.

e. Review your account info. Tap Next to confirm.

5. Tap I agree to accept Google’s Privacy and Terms and finish your Google account setup.

Sign in to your Google account

If you have a Google account but have not yet signed in with your phone, follow these instructions to sign in to your Google account.

1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap Accounts > Add account > Google.
3. Enter your email address or phone number and tap Next.
4. Enter your password and tap Next.
5. To sync your account information, tap your account, then tap Account Sync. Select the apps you would like to sync with your phone and then tap Menu > Sync now.

Lock and unlock your screen

You can quickly turn your phone screen off when not in use, and unlock it when you need it.

Turn the screen off when not in use

To quickly turn the screen off, press the Power key. Pressing the Power key again or receiving an incoming call will turn on your phone screen and display the lock screen.

To save battery power, your phone screen will automatically turn off after being idle for a period of time.You will still be able to receive messages and calls while the phone’s screen is off.

Turn the screen on and unlock it

1. To turn the screen on, press the Power key.
2. Swipe up from the bottom of the screen to unlock it.

If you have set up a screen lock, you will be prompted to unlock your phone.

See “Lock screen” on page 156 for details.

The following topics describe how to use and customize your phone’s home screen understand the Status bar, and use the Notification panel.

Home screen basics

The Home screen is the starting point for your phone’s applications, functions, and menus.You can customize your Home screen by adding application icons, shortcuts, folders, widgets, and more.

Home screen layout

Your Home screen extends beyond the initial screen. Swipe left or right to display additional screens.

Extended home screens

In addition to the main Home screen, your phone features extended Home screens to provide more space for adding icons, widgets, and more. Press the Home button to display the main Home screen, then swipe to the right to move from the main screen to an extended screen.

To add a new Home screen, drag an app icon or a widget to the right edge of the main screen and release the icon.A new extended screen will be added.

Status bar and Notification panel

Quickly view your phone’s status and notifications at the top of the screen.

Status bar

The Status bar at the top of the Home screen provides phone and service status information on the right side and notification alerts on the left. To view the Notification panel or access the Quick Settings menu, drag the Status bar down from the top of the screen.

Main status icons (Right side)

Main notification icons (Left side)

Notification panel

Your phone’s notifications appear at the left side of the Status bar. Access the full Notification panel by dragging down the Status bar to check notifications, download updates, open messaging apps, access the Quick Settings menu, and more.

Open the Notification panel

1. Swipe down on the Status bar.
2. To check notifications, tap an item in the list.

Close the Notification panel

Swipe up to close the Notification panel, or tap the Back button .

Notification panel layout

The Notification panel gives you access to both notifications and the Quick Settings menu.

To access the Quick Settings menu:

1. Swipe the Status bar down to display the Notification panel.
2. Swipe the Status bar down again to access the full Quick Settings menu.

Customize the Home screen

Learn how to set the wallpaper and add, move, or remove shortcuts, widgets, and folders from the Home screen.

Operations for rearranging the Home screen

To move widgets and app shortcuts icons

From the Home screen, touch and hold an app shortcut or widget, and drag it to the desired location.

To delete widgets and app shortcuts icons

From the Home screen, touch and hold an app or widget and drag it to

Remove at the top of the screen to delete it from the Home screen.

To display the Home screen menu

From the Home screen, touch and hold an empty space to display the Home screen menu. Change wallpapers, add widgets, and adjust other Home screen settings from the Home screen menu.

Change the wallpaper

1. From the Home screen, touch and hold an empty space, then tap Wallpapers on the Home screen menu.
2. Choose to select the wallpaper from your photos or wallpapers on the phone.
3. Tap Set Wallpaper at the top of the screen and choose to set the wallpaper on the Home screen, Lock screen, or both.

Add shortcuts to the Home screen

Add shortcuts for quick access to favorite apps from the Home screen.

1. From the Home screen, swipe up to access Apps.
2. Touch and hold an app icon and drag to move it.
3. Drag the icon to an empty location on one of the Home screens.The shortcut is added to the Home screen.

Add widgets to the Home screen

Widgets are self-contained apps on the Home screen.Unlike a shortcut,which will open an app, widgets can perform certain functions without navigating away from the Home screen. You can create widgets for a specific contact, for bookmarks to web pages, your calendar, email, and more.

1. From the Home screen, touch and hold an empty space, and then tap Widgets in the Home screen menu.
2. Touch and hold a widget, then drag it to an empty location on one of the Home screens.The widget will be added to the Home screen.

Add folders to the Home screen

You can group Home screen shortcuts into folders for convenient access.

1. Drag an app icon and release it over another app icon on the Home screen to create a folder.
2. Tap on the newly created folder, tap on Unnamed Folder, type a name for the folder, and then tap .
3. To add more app shortcuts to the folder, touch and hold an app icon and drag it on top of the new folder.

Change folder names

Once you have added folders, you can change the name easily from the folder display.

1. Tap the folder to open it.
2. Tap the folder name, type a new name, and then tap .

Settings

The topics in this section will cover your phone’s settings and options.

Basic settings

From the Home screen, swipe up to access Apps and tap Settings to access your phone’s Settings menu.You can also access the Settings menu from the Status bar. Swipe the Status bar down twice and tap Settings .

Settings categories

Getting help

The topics in this section will cover troubleshooting tips and phone specifications.

For assistance

Troubleshooting

Check below for solutions to common problems you may experience.

Problem: The phone freezes or operations are unstable.

Solution: Restart the device. Press and hold the Power key, then tap Restart.

Problem: The device starts freezing after installing a new app.

Solution: The newly-installed app may be causing the device to freeze. Uninstall the app in Safe mode.To enable Safe mode:

• Press and hold the Power key, then touch and hold Power off. Read the disclaimer for Safe mode, and then tap OK.
  • After turning the phone on in Safe mode,“Safe mode” will appear at the bottom left corner.
  • After restarting in Safe mode, your phone can be powered on as usual.
  • Before enabling Safe mode, it is recommended that you back up important data.
• To exit Safe mode, restart the device. Press and hold the Power key, then tap Restart.The phone will reboot in normal mode.

Problem: The phone will not make calls, send messages, check email, or connect to the Internet.

• Solution 1: The network signal may be too weak or you may be out of the service area. Return to an area with a strong network signal.
• Solution 2: Restart the device. Press and hold the Power key, then tap Restart.
• Solution 3: Make sure Airplane mode is not active. From the Home screen, swipe up to access Apps and tap Settings > Network & internet > Airplane mode and ensure the switch is in the Off position.
• Solution 4: Make sure mobile data is enabled. From the Home screen, swipe up to access Apps and tap Settings > Network & internet > Mobile network and ensure the switch is in the On position.

Problem: The battery drains too quickly.

Solution: Making calls or connecting to a mobile network outside of your service area will drain the battery. Certain apps and functions can also drain the battery.

Problem: An app will not download or install.

• Solution 1: Make sure the device has room for the app.Apps may not be installed with minimal free space on the phone or SD card.To check free storage space, see “Storage” on page 153.
• Solution 2: The app is not supported by your phone. Make sure your software version is up to date and download any updates.

Problem: The phone will not unlock.

• Solution 1: Make sure you entered your pattern/PIN/password correctly.
• Solution 2: Restart the device.Press and hold the Power key,then tap Restart.

Specifications

The following tables list your phone's and battery's specifications

Phone specifications

Battery specifications

Apps and entertainment

The topics in this section will explore the features that make your phone so much more than a phone, from the camera and productivity apps to music, entertainment, and more.

Camera overview

The camera’s viewfinder screen lets you view your subject and access camera controls and options.

Edit photos

Rotate and save a picture

1. From the Home screen, tap Gallery Go .
2. Tap the picture you want to rotate.
3. Tap Edit to access the Edit screen.
4. Tap Rotate to rotate the photo.
5. Tap Save copy to save the edited photo.

Crop a picture

1.From the Home screen, tap Gallery Go .

2.Tap the picture you want to crop.

3.Tap Edit to access the Edit screen.

4.Tap Crop to crop the photo.

5.To adjust the crop box size, drag the corners inward or outward to resize the crop box.

6.Tap Save copy to apply the changes to the photo and save.

The cropped picture is saved in the album as a copy. The original picture will remain unedited.

Share pictures and videos

The Gallery Go app allows you to send photos and videos using email or MMS messages.You can share photos and videos on your social networks, or send them to another phone or your computer via Bluetooth.

1. From the Home screen, tap Gallery Go .
2. Tap the photos or videos you want to share.
3. Tap Share , then select to share using Gallery Go or another app.

Follow the on-screen prompts to send the photos or videos.