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103
Troubleshooting
Computers
You cannot display a print
(DPOF) mark.
• You cannot display print (DPOF) marks on
movies and Clip Motion images.
—
You cannot cut a movie. • The movie (MPEG Movie) is not long enough to
cut.
• Protected movie (MPEG Movie), Clip Motion,
Multi Burst files and still images cannot be cut.
—
—
Symptom Cause Solution
Symptom Cause Solution
You do not know if the OS
of your computer is
compatible.
— p Check “Recommended computer environment” (pages 85 and
95).
You cannot install the
USB driver.
— p In Windows 2000, log on as Administrator (authorized
Administrators) (page 85).
Your computer does not
recognize your camera.
• The camera is turned off.
• The battery level is low.
• You are not using the supplied USB cable.
• The USB cable is not connected firmly.
• [USB Connect] is set to [PTP] in the SET UP
settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
• The camera is not connected directly to your
computer.
• The USB driver is not installed.
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
p Turn on the camera (page 14).
p Use the AC Adaptor (page 13).
p Use the supplied USB cable (pages 89 and 95).
p Disconnect the USB cable, and connect it again firmly. Make
sure that “USB Mode” is displayed on the screen (pages 89 and
95).
p Set it to [Normal] (page 117).
p Disconnect all equipment other than your camera from the USB
connectors.
p Connect the camera directly to your computer without passing
through a USB hub or other device.
p Install the USB driver (pages 86 and 95).
p Delete the erroneously recognized device from your computer,
then install the USB driver (pages 91 and 86).
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