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HID312, HID525 and HID540
Installation and User’s Manual
September 2020
Page 22
Basic Troubleshooting
See the separate HID service manual for more advanced troubleshooting information.
Symptom Possible Cause Probable Correction
No ice is dispensed No ice in bin Unit in O mode. Remove upper front panel and
check controller code, push On/O button to restart.
No water to unit. Controller shows code 3. Restore
water supply.
No power to unit, power light on controller is o.
Restore power.
High pressure control opened. Controller shows
code 4, water interrupted to water cooled model.
Restore water and reset controller.
Ice level control sensing full bin falsely. Controller
shows b. Clean ice level control sensors.
Dispense motor not turning Remove upper front panel, check controller indicator
lights. Hold container in front of sensor or push ice
button, does the Ice Dispense Sensed light glow? If
no, sensor is not detecting the container or button
is not operating. If yes, does the Ice Dispense light
glow? If yes, push Dispense Ice button on controller.
Does the motor activate? If yes, go to next row. If
no, check for voltage at motor. If no voltage, replace
controller. If voltage at motor, replace motor.
Dispense motor working,
but ice in bin not moving
Agitator or rotor not turning, remove all ice and
inspect for damage to agitator and rotor.
No water is dispensed No water to unit. Restore water.
Water valve not opening Remove upper front panel, check controller indicator
lights. Hold container in front of sensor or push
water button, does the Water Dispense Sensed light
glow? If no, sensor is not detecting the container
or button is not operating. If yes, does the Water
Dispense light glow? If yes, push Dispense Water
button on controller. Does the water valve activate?
If no, check for voltage at valve. If no voltage,
replace controller. If voltage at valve, replace valve.
Water drips from spout May be normal A few drops per minute is normal.
Bin drain may be plugged. Check bin drain tube at basin.
Dispensed water is
cloudy, but clears up in a
few minutes
Air in the water This is normal and can vary depending upon how
much air is in the water. May be improved by
lowering water pressure to the unit.
Water leak near front Drip tray not in position Conrm drip tray is pushed all the way back and
touching the base.
Water lling drip tray Main drain plugged Remove splash panel and inspect basin for standing
water. Clear drain to and from the basin. If plugged
with mold/slime it would be recommended to use a
sanitizing agent to ush the drain line. To minimize
the risk of a clogged drain do not allow anything
other than water to go down the drain.
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