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1
Pull out the swivel wheel.
2
Clean any hair or debris wrapped around the wheel or entangled inside the wheel
cavity.
3
Reinstall the wheel and push in until it clicks into place.
- You can clean the swivel wheel with water.
- Use the swivel wheel only when it is completely dry.
Troubleshooting
Frequently asked questions:
The solutions below are for general questions. If your problem persists, visit
www.eufylife.com or contact [email protected] for help.
Problems Solutions
RoboVac cannot be
activated.
• Make sure the main power switch is in the ON position.
• Make sure the battery is fully charged.
• Replace the batteries (2 AAA) in the remote control.
• Make sure the remote control is within range (16 ft/5 m) of
RoboVac.
• If you still have trouble, turn off the main power switch and
then turn it back on.
The remote control
does not work.
• Replace the batteries in the remote control.
• Make sure RoboVac is turned on and fully charged.
RoboVac stops
working suddenly.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• Check the “Error Tones” section to find the solution.
• If you still have trouble, turn off the main power switch,
wait for 2 seconds, and then turn it back on.
You cannot
schedule cleanings.
• Make sure the main power switch on the bottom of
RoboVac is turned on.
• You can set the time of day and scheduled cleaning time
via the EufyHome app.
• Make sure the scheduled time has been set correctly.
• Check if RoboVac’s power is too low to start cleaning.
• Cleaning schedules are erased when RoboVac is powered
off. If RoboVac is powered on without Internet access,
cleaning schedules will not synchronize and must be reset
via the app.
Suction power is
weak.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
• Check if the filters are wet due to water or other liquid on
the floor. Air-dry the filters completely before use.
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