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English - 42
Problem Cause Action
Oven
The oven does not
heat.
The door is open. Close the door and try
again.
Smoke comes out
during preheating.
During initial
operation, smoke
may come from the
heating elements
when you first use
the oven.
This is not a malfunction,
and if you run the oven
2-3 times, it should stop.
Food is on the
heating elements.
Let the oven cool
and then remove the
food from the heating
elements.
There is a burning or
plastic smell when
using the oven.
Plastic or non heat-
resistant cookware
is used.
Use glass cookware
suitable for high
temperatures.
There is a bad smell
coming from inside
the oven.
Food residue or
plastic has melted
and stuck to the
interior.
Use the steam function
and then wipe with a
dry cloth. You can put a
lemon slice inside and run
the oven to remove the
odour more quickly.
Problem Cause Action
The oven does not
cook properly.
The oven door is
frequently opened
during cooking.
If you open the door often,
the interior temperature
will be lowered and this
may aect the results of
your cooking.
The oven controls
are not correctly set.
Correctly set the oven
controls and try again.
The grill or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong type or
size of cookware is
used.
Use suitable cookware
with flat bottoms.
“E-24” message indicates.
• The “E-24” message is automatically activated prior to the microwave
oven overheating. Should the “E-24” message be activated, then
depress the
Stop/Eco
key to utilize the initialization mode.
“E-15” message indicates.
• The “E-15” message is automatically actived when you open the door
or push
Stop/Eco
key on Sensor Cook Mode. Press
Stop/Eco
key to
return to initialization mode.
If the above guidelines do not enable you to solve the problem, then contact
your local SAMSUNG customer serivice centre.
Please have the following information read;
• The model and serial numbers, normally printed on the rear of the
oven
• Your warranty details
• A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
MC455THRCSR_SA_DE68-04172A-01_EN.indd 42 1/30/2018 3:23:24 PM
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